Good service, friendly staff.
Not pleased that they added a 3% charge to credit card use. Some repairs can get expensive and who carries checks or cash for big repairs.
Not pleased that they added a 3% charge to credit card use. Some repairs can get expensive and who carries checks or cash for big repairs.
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by Nordo
Verified Customer
Verified Customer
Service Price Transparency
Nov 14, 2024 -
Zeigler Honda of Racine responded
Thank you for sharing your experience with us. I understand that the 3% charge can be an inconvenience, we appreciate your understanding regarding repair expenses. Feel free to reach out if you'd like to discuss this further; we're here at Zeigler Honda of Racine ready to assist.
Prince was an excellent person to work with as he
delivered more than even promised the car was ready and in good condition well before he said, it would be ready. I was also provided a loaner which
delivered more than even promised the car was ready and in good condition well before he said, it would be ready. I was also provided a loaner which made life possible. Thank you.
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by KBRENNEMAN
Verified Customer
Verified Customer
Service Price Transparency
Nov 10, 2024 -
Zeigler Honda of Racine responded
Thanks for your review of Zeigler Honda of Racine. We're happy you had a positive experience with our team and are glad the loaner was helpful.
It would be nice if they would call the customer when
their vehicle is done instead of the customer having to keep calling back.
their vehicle is done instead of the customer having to keep calling back.
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by KEITHLEENS
Verified Customer
Verified Customer
Service Price Transparency
Nov 09, 2024 -
Zeigler Honda of Racine responded
Hello,
Thank you for informing us about your recent visit with our Service Team. We want every customer to have a positive experience and I would like the chance to discuss the level of communication that you received regarding the status of your vehicle. Please contact me at your earliest convenience.
Best,
Maggie Sewell
Customer Relations Manager
262-898-2900
maggiesewell@zeigler.com
Waited 45 minutes longer than estimated for oil change.
The waiting room had a tv show in with foul language and sexual topics. This was the Bravo channel. I had my 12 year old son and his friend waiting w
The waiting room had a tv show in with foul language and sexual topics. This was the Bravo channel. I had my 12 year old son and his friend waiting with me. Terribly inappropriate.
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by ERICANELSON7
Verified Customer
Verified Customer
Service Price Transparency
Nov 06, 2024 -
Zeigler Honda of Racine responded
Hello,
Your feedback is very important to us here. I would like the opportunity to speak with you about your recent experience with our Service Department for an oil change regarding the subsequent wait time that you encountered and the television station that was playing in the waiting area. It would be greatly appreciated if you would kindly contact me directly at a time that works best for you, it would be greatly appreciated.
Thank you,
Maggie Sewell
Customer Relations Manager
262-898-2900
maggiesewell@zeigler.com
Did a tire rotation which resulted in loud metallic
screeching in the front tires when backing and turning the wheels. When the car was returned to fix the problem, I was told they could not find the
screeching in the front tires when backing and turning the wheels. When the car was returned to fix the problem, I was told they could not find the cause. They then sold me rear brakes which were not needed as they were scored at '6' just 3 months prior. I have no trust in this dealership going forward and will not take my car there again.
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by SFillebrown
Nov 04, 2024 -
Zeigler Honda of Racine responded
Hello,
Thank you for bringing this to my attention. I would like to speak with you about your experience with our Service Team regarding the status of your vehicle after your recent tire rotation. Please reach out to me so we may discuss this further.
Sincerely,
Maggie Sewell
Customer Relations Manager
262-898-2900
maggiesewell@zeigler.com
I mistakenly made an appt at another dealership, but your
staff were very understanding and squeezed me in. Great service, very professional, will do business again.
staff were very understanding and squeezed me in. Great service, very professional, will do business again.
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by Squid
Verified Customer
Verified Customer
Service Price Transparency
Nov 04, 2024 -
Zeigler Honda of Racine responded
Thanks for sharing your experience with Zeigler Honda of Racine! Glad our team could assist you.
Excellent service thanks so much to do the oil change to
my Honda CRV thanks so much
my Honda CRV thanks so much
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by curlymari68
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2024 -
Zeigler Honda of Racine responded
Thanks for trusting Zeigler Honda of Racine with your oil change. We're glad you had a great service experience.
Service employees work with you.
Tim was excellent. Only downside is during busy times sometimes get put on hold for extended times, or no one will answer when transferred
Tim was excellent. Only downside is during busy times sometimes get put on hold for extended times, or no one will answer when transferred
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by tgreish
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2024 -
Zeigler Honda of Racine responded
Thanks for your input. It’s important to Zeigler Honda of Racine that we help our team provide a great experience and address those longer wait times—please reach out so we can discuss further.
This dealership is very slow and I spend hours longer
than I expect every time
than I expect every time
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by GCC07
Verified Customer
Verified Customer
Oct 23, 2024 -
Zeigler Honda of Racine responded
Hello,
We appreciate your review. Our team always strives to ensure the best experiences possible for our customers and I would like the opportunity to speak with you about your feedback regarding the length of your recent visits with us. Please reach out to me to further discuss this.
Thank you,
Maggie Sewell
Customer Relations Manager
262-898-2900
maggiesewell@zeigler.com
Inept and shady.
They didn’t diagnose the issue that began after they recently rotated tires. Instead, they didn’t resolve the problem but sold me on
new rear bra
They didn’t diagnose the issue that began after they recently rotated tires. Instead, they didn’t resolve the problem but sold me on
new rear brakes that were not needed.
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by Jmsgrl39
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2024 -
Zeigler Honda of Racine responded
Hello,
Thank you so much for sharing your recent experience with us. Our Service Team prides itself on the high-quality standards that we maintain and I would appreciate the chance to discuss your feedback regarding the repairs performed and recommended for your vehicle, as well as the level of customer care that you received. Please reach out to me at your convenience so that I can be of further assistance.
Sincerely,
Maggie Sewell
Customer Relations Manager
262-898-2900
maggiesewell@zeigler.com