Preston Negron

I’ll bought a car from City Kia last year - the entire purchasing experience was lovely, my salesman was great, etc. When we purchased the car they went out of their way to tell us all about the warra purchasing experience was lovely, my salesman was great, etc. When we purchased the car they went out of their way to tell us all about the warranty they were giving us and how “everything” was covered. Fast forward to last weekend, I brought my car in for a regularly scheduled oil change. After being there for 5 hours (after being told it would take 2.5 hours - but I get it, thanks happen) they informed me I needed a new battery. I declined the service at the time since I’d been there so long but planned on getting it taken care of. As luck would have it, my battery died this week. My husband called to have an appointment made. At this time we double checked that this was “included” in our warranty. They asked for our VIN, when we purchased the car, and how many miles were on the car. After all those questions were answered, they confirmed that the battery would be covered. So imagine my surprise when I get an email letting me know they’ve done their diagnostics and we need a new battery and it will cost $311. We got on the phone and had the unpleasant experience of speaking to Mike who is apparently a manager in the service department. He was rude and nonchalant about the entire situation. I then spoke to another manager who offered me a “deal” of replacing the battery for $290. I declined the service for obvious reasons and my husband and I took and Uber to the dealership to pick up my car. There we spoke to Joe Manno - who was absolutely lovely. He is the only person we talked to in this situation that actually seemed to care and he’s also the only person who apologized for the miscommunication. He was nice enough to bring out the Operations Director, Preston. I wish I could say that Preston was helpful or helpful even friendly but he wasn’t. He came over and has a condescending attitude and again, failed to apologize. Keep in mind, I made it very clear when I spoke with Joe that I wasn’t looking for any free services, didn’t expect them to provide a free battery, etc. I just wanted to address the customer service aspect and for Preston to not even offer an apology is honestly outrageous and horrible customer service. Apparently the miscommunication happened when my husband called the schedule the appointment. Since we bought our car used, the warranty that convered the battery expired this summer. I understand that it things happen, I’m not upset with the representative who made the appointment, they just forgot to ask if the car was purchased new or used. I am upset with how this whole thing was handled, however. Aside from Joe, every person we spoke to was completely unbothered by the whole situation. And when Preston condescendingly tried to blame my husband and I for not knowing the warranty only applied to when the car was first bought new, he couldn’t answer my question about if it was my fault that his staff couldn’t figure out that a 2021 vehicle wasn’t purchased new in 2023. I really can’t stress enough that we weren’t asking for anything. Mistakes happen, we are humans and we understand. But I did expect an apology since the miscommunication came from their end. Overall, a really frustrating and frankly disappointing experience with every member of management we interacted with (except Joe!) 2 stars, one for Joe and one for the other staff members who are always friendly. More

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The worst service department. No customer loyalty they don’t answer calls they don’t return calls and they never have answers for you! I have now for over a year been battling the No customer loyalty they don’t answer calls they don’t return calls and they never have answers for you! I have now for over a year been battling them because of oil consumption. I was told by the service manager that he wants for engine to die so he can replace it because like myself he’s tired of this problem like myself I then said I want my car fixed not die then you fix. So with that being said this the service they provide or offer. City Kia has the worst service department!! Beware More

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Is really very bad experience ,about the sales people at this dealership, they treat you as a piece of crap, the humiliate, people, very unprofessional staff at this location, if they said they try to work this dealership, they treat you as a piece of crap, the humiliate, people, very unprofessional staff at this location, if they said they try to work with you to solve a situation is a big LIE, I did not recommend this place is the worst, customer service is a 0 ,and the staff is horrible. Don't spend your time going there. More

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Friendly and helpful throughout the car buying process. I will definitely buy my next car from there as well I will definitely buy my next car from there as well More

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