Preston Elmer

Sales professional Bryan Harrison is attentive, thorough, and is good to follow through to guarantee satisfaction. We are very pleased with our recent experience with Fred Anderson Toyota. and is good to follow through to guarantee satisfaction. We are very pleased with our recent experience with Fred Anderson Toyota. More

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The services were very good and I hope that the services will always be this great. Thank you very much will always be this great. Thank you very much More

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Had a great car buying experience. This is my second purchase there and I will continue to patronize them This is my second purchase there and I will continue to patronize them More

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Best dealership in the Triangle Area. Customer service is off the chart. Make sure you’re comfortable with your decisions Customer service is off the chart. Make sure you’re comfortable with your decisions More

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Preston Elmer is the Best! My wife and I were checking the availability of Camry’s at area dealerships and we decided to stop at Fred Anderson Toyota. There was limited sele My wife and I were checking the availability of Camry’s at area dealerships and we decided to stop at Fred Anderson Toyota. There was limited selection of Camry’s on the lot and we decided to go inside to see if there were any in the showroom. We walked past a salesman who was working at his desk and as soon as he saw us he acknowledged us and asked if he could help us. Two hours later, and after dealership closing hours, we put a deposit on a car that was going to have to be built to our specifications. The meeting took two hours because we kept changing our minds on color and options. We were concerned that we may not be able to find the car that we wanted and Preston made the statement “I’ll make it happen” and he was true to his words. The next day I contacted Preston using the cell number that he provided us with the night before. He responded immediately and again I challenged him by changing more details of the car that we ordered the night before. He again reiterated “I’ll make it happen”. I am retired and decided to search for the vehicle that we wanted myself, because I felt that our desire to get a vehicle in a timely manner was only our concern and our concern would just be a task on a salesman’s “to do” list. I was wrong! Every time I texted a find to Preston he was already aware of the vehicle that I found and by the end of the day he “made it happen”, he found our vehicle and gave us a delivery date of September 26th. On September 21 we drove our new car home. Prior to leaving the dealership I witnessed something that I have never seen before. My salesman was outside detailing our new car to “His” standards. Preston even gave us a tutorial on what products to use to preserve our car and what products not to use. The result . . . we left with a perfect representation of the Toyota quality. The car was perfect! Thank you, Preston! I hope that anyone that reads this review asks for you when they visit Fred Anderson Toyota of Raleigh. Marty Walkowe More

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Great help from Preston Elmer from beginning to end! !! He made the ordering and purchasing of my car seamless!! !! He made the ordering and purchasing of my car seamless!! More

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Wonderful experience from start to finish with the purchase of our new Highlander!! Preston keep us informed all throughout and gave us updates these last few months waiting for it to be built. He was purchase of our new Highlander!! Preston keep us informed all throughout and gave us updates these last few months waiting for it to be built. He was very attentive in explaining all of the cars features and delivered excellent customer service in answering all of our questions!! Paperwork was thoroughly explained in detail and very easy process to get through. Can't recommend this dealership enough to others! Thank you again Preston and Fred Anderson!! More

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I had bought my previous car through FATR and that is why I chose to buy through them again. Please read the following to be a well informed consumer. https://www.ftc.gov/news-events/topics/consumer-financ I chose to buy through them again. Please read the following to be a well informed consumer. https://www.ftc.gov/news-events/topics/consumer-finance/auto-marketplace https://www.ftc.gov/news-events/news/press-releases/2022/06/ftc-proposes-rule-ban-junk-fees-bait-switch-tactics-plaguing-car-buyers 10/12 - I have edited the response. The sales manager, Gregg Perry called me. He was gracious and apologized for the way I was treated by the sales consultant. He said he would take steps to improve the customer experience. If their customer service improves, I would not hesitate to give the dealership a higher rating and would recommend the dealership to others. More

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Preston Elmer is awesome! He’s extremely professional and thorough! We appreciate that he’s proactive! He’s extremely professional and thorough! We appreciate that he’s proactive! More

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Was able to make a trade that was a win/win. Thanks to Preston who made it productive. Thanks to Preston who made it productive. More

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