Phillip Dean | Page 23

The Dean Team is and awesome place to buy and have it serviced. Eric took very good care of me and my sons car. I will always go back because I was treated so nicely ! serviced. Eric took very good care of me and my sons car. I will always go back because I was treated so nicely ! More

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BOTH MYSELF AND MY WIFE RECENTLY PURCHASED A 2010 VW CC FROM THIS DEALERSHIP,AND IT WAS BY FAR THE BEST EXPERIENCE WE HAVE EVER HAD.BOTH THE SALESPERSON,SALES MANAGER AND THE BUISNESS MANAGER WERE NOT ONLY FROM THIS DEALERSHIP,AND IT WAS BY FAR THE BEST EXPERIENCE WE HAVE EVER HAD.BOTH THE SALESPERSON,SALES MANAGER AND THE BUISNESS MANAGER WERE NOT ONLY KNOWLAGABLE,BUT PROFESSIONAL AND COURTIOUS.EVEN ON THE DATE OF PICKING UP THE CAR,NICK RHODES WENT OUT OF HIS WAY TO MAKE THE DELIVERY OF THE CAR A PLEASURE,FROM ASKING WHAT QUESTIONS WE STILL HAD,TO MAKING SURE THE CAR HAD A FULL TANK OF GAS.WE HAVE NEVER HAD THIS KIND OF EXPERIENCE AT ANY OTHER DEALER,AND THERE HAVE BEEN MANY,THROUGHOUT THE YEARS.OTHER DEALERS NEED TO TAKE A CUE FROM THE DEAN TEAM.I WILL BE RECCOMENDING THIS DEALERSHIP TO ALL OF THOSE WHO I KNOW WHO MAY BE INTERESTED IN BUYING A NEW OR USED CAR.THANKS DEAN TEAM More

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I have been leasing cars for the past 15-20 years from I have been leasing cars for the past 15-20 years from Audi to BMW to Volkswagon. My last three cars have been leased thru Dean Team-Ballwin. My ex I have been leasing cars for the past 15-20 years from Audi to BMW to Volkswagon. My last three cars have been leased thru Dean Team-Ballwin. My experience with dealers has varied as far as integrity of the dealer(s), personalized service and efficiency of the transaction and delivery of the vehicle. I just leased a 2012 Eos from Dean Team Ballwin yesterday, Nov 30th and found the experience so exceptional I requested an opportunity to forward a commendation. It started at 8 am meeting with David Liss to test drive the 2012 Eos - then I went to work. My 2009 leased Eos was due to be turned in so Scott Roberts and I then worked out the financial arrangement over the phone to allow me to upgrade to a 2012 Eos. I prefer not to spend the entire day at a dealership and asked Scott if he could prepare the paperwork in advance. I returned to the dealer at 4 pm, finalized some details with Scott, he then turned me over to the Closing Specialist, Richard Martin to close the deal. Scott then spent another 30 minutes in the car with me going over all of the special features and offered a quick tutorial on operations. I obviously like Philip Dean and his team or I would not be returning to lease my third car. But yesterday was so exceptional I classify the experience as "luxury" treatment. And to top it off, Scott offered to personally handle the service requirements of my car. I simply call Scott, tell him what I need, drop my car off, pick up a loaner and he will ensure the service team completes the specified work. Tell me, who wouldn't want to purchase or lease a car from the Dean Team in Ballwin? Highly commendable dealer! Thank you for the opportunity to share my experience. Cheryl Reeve More

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