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Phil Stravers
Phil Stravers at Fremont Toyota

Phil Stravers | Page 33

Service Advisor

Fremont Toyota

5851 Cushing Pkwy
Fremont, CA 94538

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4.6
357 Reviews
4.6

357 Reviews

Write a Review

357 Reviews of Phil Stravers

August 01, 2023

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Employee Rating

Too much wait time, even after appointment. It took me almost 3 hours fa oil change and tire rotation. More

by ROY
Recommend Dealer
No
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Aug 02, 2023

Fremont Toyota responded

Thank you for taking the time to share your experience. We take customer feedback very seriously and try to continually provide the best service to our customers. Thank you for your business and we hope you continue to choose us for all your car needs in the future.

July 20, 2023

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Employee Rating

Prompt service, professional and comfortable waiting area helps soothe anxiety. Used our insurance, not pushed purchases More

by SINHANAVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Micky Gastrock, Steve Sako, Maria Castillo

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Jul 21, 2023

Fremont Toyota responded

We appreciate you taking the time to give us your feedback! We are happy to hear that you had such a positive experience with us! Take care!

July 19, 2023

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Employee Rating

They did great job. The waiting was a little bit too long. But it was worth it. The people were very courteous, friendly, and gentle on cars. The place was very clean so More

by ROBBIECHAWLEY
Recommend Dealer
Yes
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Jul 19, 2023

Fremont Toyota responded

Thank you for taking the time to share your experience. We take customer feedback very seriously and try to continually provide the best service to our customers. Thank you for your business and we hope you continue to choose us for all your car needs in the future.

July 13, 2023

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Employee Rating

All employees were very alert and attentive and ready to provide service to customer. I got my car regular oil change, fluids check, and also had an appt for tire replacement which is now due. More

by CSOESTYONO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 14, 2023

Fremont Toyota responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Fremont Toyota. Thank you for your business and we look forward to seeing you back again next time!

July 13, 2023

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Employee Rating

It was quick and easy and the advisor explained the details very clearly. Will revisit again for next service. More

by SNAGWEKAR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 14, 2023

Fremont Toyota responded

Thank you for your recommendation and positive feedback about your recent experience with the team here at Fremont Toyota! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our team. It’s customers like you that we enjoy seeing time and time again! Thanks for stopping in and we look forward to seeing you again next time!

July 12, 2023

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Employee Rating

Awesome dealership thanks to Philip S. He went above and beyond along with his technicians. Thank you guys so much!!! More

by TARMEENKHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 13, 2023

Fremont Toyota responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Fremont Toyota!

July 08, 2023

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Employee Rating

Above and beyond service. Got me in and out with no appointment. Every member of the service team was helpful and polite More

by gsmith27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sara Tello, Micky Gastrock, Ramiro Orozco, Steve Sako, Maria Castillo, Ervin Sunga, Pat O'Brien , Belal Najibyar

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Jul 10, 2023

Fremont Toyota responded

Thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Fremont Toyota and we hope to see you again soon.

June 25, 2023

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Employee Rating

Service manager was easy to work with, but I had to return car for an issue that arose after service. More

by LV
Service Price Transparency
Recommend Dealer
Yes
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Jun 26, 2023

Fremont Toyota responded

Thank you for taking the time to share your experience. We take customer feedback very seriously and try to continually provide the best service to our customers. Thank you for your business and we hope you continue to choose us for all your car needs in the future.

June 25, 2023

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Employee Rating

Not have much experience I think, charge me twice with same job, not recommended anymore More

by AULAKH2445
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: Micky Gastrock

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Jun 26, 2023

Fremont Toyota responded

Hi – we’re sorry to read the details of your experience. We care about our customer’s satisfaction with our dealership and would appreciate the opportunity to make this right. Would you mind reaching out to General Manager, Bill Mason, at bmason@fremonttoyota.com so that we can discuss this further? We hope to hear from you soon.

June 23, 2023

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Employee Rating

Very helpful, speedy service! Was able to fix up my car in a couple of days, and gave great advice to keep things running smoothly. More

by sophiacwag
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Sara Tello, Micky Gastrock, Ramiro Orozco, Steve Sako, Maria Castillo, Ervin Sunga, Pat O'Brien , Belal Najibyar

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Jun 23, 2023

Fremont Toyota responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Fremont Toyota. Feel free to stop back in if there's ever anything else you need from us!

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