Phil Stravers
Phil Stravers at Fremont Toyota

Phil Stravers | Page 18

Service Advisor

Fremont Toyota

5851 Cushing Pkwy
Fremont, CA 94538

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4.6
357 Reviews
4.6

357 Reviews

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357 Reviews of Phil Stravers

November 19, 2024

Dealership Rating
Employee Rating

This store is very good, the staff are very friendly, I like it very much More

by Chao Zu o
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

November 17, 2024

Dealership Rating
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Great service, i would choose you all the time. Just need some offer for good customers like me More

by ELMER
Service Price Transparency
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Recommend Dealer
Yes

November 16, 2024

Dealership Rating
Employee Rating

Service center needs to check their work before release the car to customer. Oil spots were on driver seat when release car to customer. More

by lkl6
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Recommend Dealer
Yes

November 16, 2024

Dealership Rating
Employee Rating

Try to rip you off. Wrote in the comments “has scratches & dings”. I asked about this and one of the service guys said “its because we have to put something “. They’re t More

by Jocelynsong4
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

November 15, 2024

Dealership Rating
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Most of all employees are efficient, trustworthy & helpful. Especially in car rental and car service. More

by RenyLee
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Recommend Dealer
Yes

November 15, 2024

Dealership Rating
Employee Rating

Friendly and knowledgeable. I brought my in and out under 40 minutes. Very please with the service. More

by Jason Nguyen
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Recommend Dealer
Yes

November 15, 2024

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Employee Rating

The low tire pressure light was on when I purchased the car certified used, it was handed over to me with this issue. Yet, when I brought it for service after attempting to add air several times, the servi More

by onegal501
Service Price Transparency
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Pat O'Brien

Nov 21, 2024

Fremont Toyota responded

Thank you for your feedback, and I sincerely apologize for the inconvenience you've experienced with your vehicle. It is concerning to hear that you received your certified used car with the low tire pressure light on. This is not the standard we strive for. I understand the frustration you must feel, especially having had to deal with this issue and then learning that the tire replacement was not covered. Your trust is important to us, and I'm sorry for any disappointment this situation has caused. Please allow me the opportunity to discuss this matter further with you. I am committed to finding a satisfactory resolution and ensuring that your concerns are addressed. You can reach me directly at 510-252-5400 or emoreno@fremonttoyota.com. Thank you for bringing this to our attention. We value your feedback and look forward to the chance to make things right. Warm regards, Efrain Moreno

November 14, 2024

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Employee Rating

Very nice and no hassle experience. Just wish that any small issues could be fixed along with service . More

by anujaacharya
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

November 13, 2024

Dealership Rating
Employee Rating

Service manager Philip Travers was attentive, pleasant, knowledgeable and helpful. He was also very thorough. More

by NA13
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Service Time
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Recommend Dealer
Yes

November 13, 2024

Dealership Rating
Employee Rating

The service advisor Phillip that helped me was considerate and advised me or cost and any changes to services provided in timely manner. More

by Ikeda
Service Price Transparency
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Recommend Dealer
Yes
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