Phil Kallenberg | Page 29

As a life-long Ford customer and proud former Ford employee, the service experience at Colonial Ford was by far the most unprofessional and unsatisfactory I've ever seen. My 2013 Lincoln MKX was held employee, the service experience at Colonial Ford was by far the most unprofessional and unsatisfactory I've ever seen. My 2013 Lincoln MKX was held by Ford for over a week with ZERO communication, a repair bill that didn't fix the simple problem and in the end...still a problem. No action. The Service Advisor was seldom around so I ended up talking to ALL three Advisors, none of whom knew what was happening. And worst of all, even the Service Manager, Rob was involved promised a call...and completely failed to deliver. I finally just took the car back...with the Service Manager hiding in the garage. If you want TOTAL lack of communication, poor results and unprofessional dealer management, I recommend Colonial Ford. And incidentally...I wouldn't BUY from them either (I've bought more than 20 Fords!)...fearing Sales is as unprofessional as service. An update 8/31 to the above review: Since Colonial Ford either wasn't interested in making the effort or wasn't capable of fixing the problem, I took the Lincoln to a local independent repair shop. They took my car in the same day, took me for a test ride, diagnosed the problem IMMEDIATELY, had the part delivered in 15 minutes and literally completely and totally fixed the suspension noise in one hour while I waited! The mechanic took me for a final ride to prove the fix. Now THAT was service and skill...something missing during all my visits and waits at Colonial Ford. More

by bill Verified Customer Verified Customer

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Excellent customer service! always ready at the time they say and always ready to accept vehicle at appointment time. always ready at the time they say and always ready to accept vehicle at appointment time. More

by edhoughton Verified Customer Verified Customer

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I made an appointment to replace the side door latches on my 2014 Ford Escape. Upon arrival, I was told that the latches were not in stock. my 2014 Ford Escape. Upon arrival, I was told that the latches were not in stock. More

by GOYKHMAN Verified Customer Verified Customer

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Great service! I bought the Ford Fusion in 2019 and the service has been great! I bought the Ford Fusion in 2019 and the service has been great! More

by kfpendergast Verified Customer Verified Customer

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fast friendly service, took my vehicle in at the scheduled time, and it was done faster than promissed, great job! scheduled time, and it was done faster than promissed, great job! More

by Gregory D R Verified Customer Verified Customer

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I GOT WHAT I ASKED FOR. USUALLY DO. FRIENDLY, QUICK AND GOOD. WHY I KEEP COMING BACK USUALLY DO. FRIENDLY, QUICK AND GOOD. WHY I KEEP COMING BACK More

by ROBT_SLANEY Verified Customer Verified Customer

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The service department is very informative on step by step on the my visit and went over issues I would need on my next visit. step on the my visit and went over issues I would need on my next visit. More

by JOHN.DICICCO Verified Customer Verified Customer

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excellent service! Phil and Bob are the best! I only go there for service, thanks! Phil and Bob are the best! I only go there for service, thanks! More

by pksupastar Verified Customer Verified Customer

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I was giving an auto dealership one more chance to service my 2019 Ford Mustang. Usually they find something wrong and expensive or it’s the air filters that need replacing etc ( BTW YOU DON’T NEED TO service my 2019 Ford Mustang. Usually they find something wrong and expensive or it’s the air filters that need replacing etc ( BTW YOU DON’T NEED TO CHANEG AIR FILTERS EVERY YEAR). I waited patiently in waiting room for a technician to come to me about something needing replacing. Well, no one came to me other than to say my car was ready. Big surprise! Another surprise was the price for oil change and tire rotation. Let’s just say it was well below 100.00. I guess I found my new service center at Colonial Ford. More

by teach259 Verified Customer Verified Customer

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Bob Chandler and his team are always a pleasure to work with. I actually drive 20+ miles to have our Fords serviced by them. Things are always done correctly and a reasonable price. I highly recommend! with. I actually drive 20+ miles to have our Fords serviced by them. Things are always done correctly and a reasonable price. I highly recommend!! More

by mlc3264 Verified Customer Verified Customer

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