Phil Joyce

Not much to write, really. I’ve only had to go to the service dept one time, which was earlier this week, since I’ve owned my Telluride. Nothing was really done as the part for I’ve only had to go to the service dept one time, which was earlier this week, since I’ve owned my Telluride. Nothing was really done as the part for my window that was needed had to be ordered and I’ll have to go back to get it replaced. But the person I spoke with was really nice and helpful. More

by DMBIBBS Verified Customer Verified Customer

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Kim was the representative checking me in, she was very rude and dismissive. She didn’t even address the recommendations and didn’t want to let me use my coupon that I had in my email rude and dismissive. She didn’t even address the recommendations and didn’t want to let me use my coupon that I had in my email More

by JAZMIN.CRIM Verified Customer Verified Customer

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Per his usual, Phil provided exceptional and timely support and customer service during my service visit. support and customer service during my service visit. More

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Very very very very very very very very very very very very good service, seriously very good service, seriously More

by MICAH Verified Customer Verified Customer

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Service was great and Chris service staff kept me informed the entire time i was waiting. informed the entire time i was waiting. More

by Goboy35 Verified Customer Verified Customer

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My sales experience with KUA was wonderful but the sales department needs a lot of work. The last 2 times dealing with them have been horrible. This last time even worse. Kim, the person who answers the p department needs a lot of work. The last 2 times dealing with them have been horrible. This last time even worse. Kim, the person who answers the phone is rude. I dropped my car off on Wednesday night for a 730 a.m. appointment. They did it would take 3 hours to change the oil and replace the backing of my seat. This is a 2024 KIA XPRO. Not a cheap car! I called at 2 and was told I needed to reorder the part and bring the car back when the part arrived. This agony was set aweek prior, the part was in so what was the problem? When I refused I was told the car would be ready by 5... another 3 hours! I needed my car then. I asked for the manager. Phillip. He couldn't care less about the poor service. I webbed hanging up on him. My car was ready within the hour... but how is that? Did they not change the oil? Did they sort cut something? How can I trust the job was done right? I picked up my cat to a smirking Kim & no apology at all. Well... My son was buying a car (KIA K5) and he totally backed out. Done with Jim Ellis. My car cost $48,000+...I buy a new car every 4 years... Love my KIA but I won't buy another one. Especially From Kennesaw Jim Ellis More

by JP51162 Verified Customer Verified Customer

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Process was seamless. Very easy and all was handled in a timely manner.Highly recommend Jim Ellis of Kennesaw Very easy and all was handled in a timely manner.Highly recommend Jim Ellis of Kennesaw More

by Blythe Verified Customer Verified Customer

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Great family dealership, and over the years I have enjoyed the experience. Not so much over the last 2 years enjoyed the experience. Not so much over the last 2 years More

by KFWALKER20 Verified Customer Verified Customer

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Had oil change and routine maintenance and recall done. Was in and out in 90 minutes. Staff was courteous and quick. Recommended but did not push some additional work which we were able to complete ourselv Was in and out in 90 minutes. Staff was courteous and quick. Recommended but did not push some additional work which we were able to complete ourselves (cabin air filter replaced, gas treatment). More

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Recently, I had a warranty situation arise with my rotors needing to be replaced. I was able to make an appointment via the voice assistant on the phone and showed up at my appointed time to drop off my car. needing to be replaced. I was able to make an appointment via the voice assistant on the phone and showed up at my appointed time to drop off my car. Everyone was very friendly and got my car. Processed in a very brief period of time. The whole process was very seamless and satisfactory. Thanks! More

by MARIELLEN.JACOBS Verified Customer Verified Customer

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