Phil Joyce

The last experience I had at this service center was great. Chris was an excellent service rep and I have zero complaints about him. Historically, however, I had issues with a brand new car that took FI great. Chris was an excellent service rep and I have zero complaints about him. Historically, however, I had issues with a brand new car that took FIVE MONTHS to get resolved. During that time communication was awful and they kept telling me the problem was solved when it clearly wasn’t. I was without a car for weeks at a time with no explanation. That is the main reason I wouldn’t recommend this service center. Hopefully they’re making improvements though. More

by Sarahbnovello Verified Customer Verified Customer

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Phil was super friendly as always and very nice to work with! It’s always easy to get in and wait on the service to be done! with! It’s always easy to get in and wait on the service to be done! More

by CYNDIMC Verified Customer Verified Customer

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Very friendly people in the service department and Phil was very easy and great to work with! He always does a great job! was very easy and great to work with! He always does a great job! More

by CYNDIMC Verified Customer Verified Customer

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Confortabk waiting space. Minimal wait time. Satisfied with work done. Friendly and courteous. Zippidy doo dah Minimal wait time. Satisfied with work done. Friendly and courteous. Zippidy doo dah More

by LAUGHINGFROG17 Verified Customer Verified Customer

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Unfortunately, we needed to repair the rear camera on the Optima we bought for our son. We dropped the car off and the diagnosis was actually pretty fast. Unfortunately, from there, the service and communica Optima we bought for our son. We dropped the car off and the diagnosis was actually pretty fast. Unfortunately, from there, the service and communication was terrible. We waited 17 days to have the car repaired after diagnosis, it ranged from ordering the wrong part, receiving the wrong part multiple times, to the mechanic being out and unable to work on the vehicle.. We Also experienced communications gaps. Days would go by and we heard nothing. When we called, we were told we could not leave messages and we had to text. The female service manager literally Told us that we had to stop calling we were bothering them. Yes she didn’t know a status on our car. but the worst part was that we were quoted wrong prices, and it was nearly double the cost of what we were quoted. While the dealer admitted they had missed quoted us they still held us responsible for the full cost. That seemed really unfair. More

by Ericandsusanspen404 Verified Customer Verified Customer

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Phillip in the service department has been working with me for the past year and is always helpful and knowledgeable! me for the past year and is always helpful and knowledgeable! More

by S_BACKMON Verified Customer Verified Customer

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Good response to issues and fixing items needed during last visit at the service center. last visit at the service center. More

by ES Verified Customer Verified Customer

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Not a very good service outfit. Not customer oriented Nan’s charge exorbitantly, very different than they advertise over the radio. Not customer oriented Nan’s charge exorbitantly, very different than they advertise over the radio. More

by balak Verified Customer Verified Customer

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Great customer service. Got me home and back so I didn’t have to wait which was amazing! Got me home and back so I didn’t have to wait which was amazing! More

by Destiny Moss Verified Customer Verified Customer

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Very professional and well trained mechanics. Maintenance supervisor outstanding. He has his technicians well trained Maintenance supervisor outstanding. He has his technicians well trained More

by Cameronkun8 Verified Customer Verified Customer

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