Phil Bickel
Phil Bickel at Byers Toyota
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Phil Bickel

Inventory Manager/Dealer Trades

Byers Toyota

1599 Columbus Pike
Delaware, OH 43015

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61 Reviews

I'm Married with five children, ten grandchildren, I live in the Gahanna area. I've been selling Toyotas for twenty years. I spent another twenty years as a Restaurant General Manager for Wendys and then Cracker Barrell. My hobbies are boating. hiking, my Brittany Spaniel, landscaping, and my Grand Children. Professionally, the thing I'm most proud of is the thousands of customers who have purchased two, three, even five cars from me. I love Toyota and I love my Customers.

Dealership Experience

15 yrs, 2 mos

Industry Experience

28 yrs, 6 mos

Specialties & Trainings

Toyota Master Sales Advisor

not yet
rated

61 Reviews

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61 Reviews of Phil Bickel

February 03, 2024

Dealership Rating
Employee Rating

This Dealership is terrible! Purchased a vehicle from them and after Two days the car stopped on me. Called the dealership to figure out the repairs, no one would call back. Deal More

by bettinawaters
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 08, 2024

Byers Toyota responded

We're very disappointed to hear about your negative experience with Byers Toyota. Our customers are our top priority and it is never our intention for anyone to feel dissatisfied with their purchase. We are dedicated to providing quality vehicles and excellent customer service, and it seems like we may have fallen short of that for you. We truly apologize for the inconvenience this has caused you. If you would like to discuss your concerns further, please do not hesitate to contact us directly. We would love the opportunity to make things right for you. Thank you for bringing this to our attention, we will use your feedback to improve our services in the future.

January 17, 2024

Dealership Rating
Employee Rating

Janae Benton is my go to service person. I’ve called her multiple times when I’m on the road or in town and she’s been able to tell me everything that’s ever been going on with my vehicle si More

by rvann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gynnae Britton

Jan 19, 2024

Byers Toyota responded

Thank you for your kind words and loyalty, we truly appreciate it! We're glad to hear that Janae has consistently provided exceptional service for you over the years. We will make sure to pass along your appreciation to her and our entire service team. Thank you for choosing Byers Toyota as your go-to dealership for the past decade. We look forward to continuing to serve you in the future!

July 21, 2023

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Employee Rating

The best buying experience ever, especially the amazing staff. The manager Mr. DeCaro is the best in the business. Salesman was absolutely top notch will buy all my cars from him. This is car number 20 fro More

by Tundra Man
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 24, 2023

Byers Toyota responded

We could not be more thrilled to hear about your experience at Byers Toyota! It is a great testament to the commitment of our team to ensure each customer's buying journey goes above and beyond their expectations. Your appreciation for Mr. DeCaro and our sales staff speaks volumes; they truly care about providing outstanding service to each and every person that walks through our doors. Thank you for being such an incredible customer, we hope you arrive happily in your new vehicle and would love to have you back again in the future for car number 21!

June 26, 2020

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Employee Rating

Love the dealership of the service men love every department about this dealership very helpful people friendly and they listen they really take their time to get you what you want More

by WKBRUCE
Recommend Dealer
Yes

Other Employees Tagged: Pam Bishop, Josh Lewis, Tara Farmer, Gynnae Britton , Dan Kelley, Christian Norman , Travis Rausch

June 26, 2020

Dealership Rating
Employee Rating

They got a hold of me and I went over there and they looked at it and said the rear springs we cracking but they had to order in the parts that needed to be ordered they called me 3 day’s later and told More

by Cwestervil
Recommend Dealer
Yes
Jul 01, 2020

Byers Toyota responded

Thank you for choosing Byers Toyota! We greatly appreciate your review and your support!

January 09, 2019

Dealership Rating
Employee Rating

Everything you would expect. Byers Toyota has great inventory, competitive pricing and professional staff. Service department is fast, clean and polite. Learned the owner just pur More

by Jon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Kelley

Jan 16, 2019

Byers Toyota responded

Thank you for choosing Byers Toyota, we are pleased to hear we could provide an exceptional experience for you! Thank you for your review and support!

December 21, 2018

Dealership Rating
Employee Rating

Great people thank you Thank you so much these are great to work with I recommend anyone to buy from them thank you both that’s the way every one should be More

by Amine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Tackett

Jan 02, 2019

Byers Toyota responded

Thank you for choosing Byers Toyota! We are pleased to hear we could deliver an excellent experience for you!

November 03, 2018

Dealership Rating
Employee Rating

Blindside of friendliness Online, I requested an oil change and interior air filter changed. When I arrived, I was received by service member that requested 4 services that wou More

by ALLANDERBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Butch Chipps, Jeff Caldwell , Darryl Becker , Tom Bray, Chris Gordon, Dan Kelley

Nov 07, 2018

Byers Toyota responded

We are sorry to hear we were unable to provide a 5 star experience for you. We worked to provide the most affordable experience possible including discounting the cost by $250 for you. We understand that this bill may seem high, but your vehicle underwent major service, and there was an extensive list of maintenance to be completed. We have since tried contacting you, and have extended offers to help you in the future with free oil changes. We ask that you please give us a call at 740-368-7666 so we can discuss more.

October 20, 2018

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Employee Rating

Great experience!! My experience at the dealership was amzing! Jon and Troy were great in assisting me in finding a truck for the price I needed with the features I desi More

by CHAYSLETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Troy Snyder , Jon Hopper

Nov 28, 2018

Byers Toyota responded

Thank you for choosing Byers Toyota! We are pleased to hear we could deliver an excellent experience for you!

October 17, 2018

Dealership Rating

Great service. They were very helpful and friendly, I will recommend them to anyone. Very happy and appreciative. You will be glad you chose to get your vehicle serv More

by Katecarcare86
Recommend Dealer
Yes

Other Employees Tagged: Shawna Mays, Pam Bishop, Tara Farmer, Jeff Caldwell , Darryl Becker , Tom Bray, Colleen Kofron, Marilyn Stowers, Taylor Young

Nov 28, 2018

Byers Toyota responded

Thank you for choosing Byers Toyota! We are pleased to hear we could deliver an excellent experience for you!

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