Phil Bennis

BMW of Wesley Chapel acknowledges responsibility for the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that may intimidate customers who have entrusted their vehicles' care to the establishment. I am revising my star rating from 2 to 1 due to the following issues: 1. Misgendering by Loaner Vehicle Employee, Jodi, on multiple occasions, which is unacceptable given my clearly identified gender. 2. Brian's failure to issue an apology and his delay of over 2 hours in addressing the loaner vehicle situation, along with his refusal to compensate for diminished value resulting from the damage incurred. It is important to note that regardless of the type of damage, diminished value compensation is warranted. Moreover, the failure to report this incident to Carfax perpetuates their deceptive practices, exacerbating the situation. 3. Lack of response to numerous emails, complaints, and demands, reflecting a pattern of deceptive business practices. Efforts to resolve these issues have been hindered by the lack of proactive communication from management, exemplified by the General Manager's contact with Brian instead of directly engaging with me to address the concerns. These issues underscore the need for transparency and accountability in business dealings, and I trust that BMW of Wesley Chapel will take appropriate measures to rectify these shortcomings. More

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Service was excellent met by my new service advisor Patricia she made it feel as if she’d always been my service advisor everything was quick and my car was done quickly and perfect. Patricia she made it feel as if she’d always been my service advisor everything was quick and my car was done quickly and perfect. More

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Gave my wife and I the run around. The GSM was polite but said something does not smell right. I've been in the car business for 20yrs. I've never seen a dealership turn a buyer into a The GSM was polite but said something does not smell right. I've been in the car business for 20yrs. I've never seen a dealership turn a buyer into a shopper until now. This was an easy breezy deal for my wife but they made everything very difficult with getting the deal done. If the dealer principal knew about this deal, he would have a conversation regarding coaching and development. Thank God I'm on the banking side now and don't have to deal with this on a day to day basis. What a shame. More

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Very professional and effective workers that will help you handle any problem that you have you handle any problem that you have More

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They are Amazing! I’m very satisfied !I love to go there ! Very professional! BMW number one ! I’m very satisfied !I love to go there ! Very professional! BMW number one ! More

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I had an amazing purchase experience with Chris Maggio and Phil Bennis. The vehicle I purchased had more options than I was originally looking for, but they made sure to clearly explain to me all of the f and Phil Bennis. The vehicle I purchased had more options than I was originally looking for, but they made sure to clearly explain to me all of the features and benefits I would enjoy in my vehicle. Phil was extremely helpful and transparent with my trade value and the warranty and maintenance packages available to me. I would definitely recommend them due to their friendly customer service! I look forward to coming back! More

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Phil Bennis is complete sleaze bag steer clear of him at all costs. If you have the misfortune of having to work with this guy whatever he tells you IGNORE IT he will shake your hand and promise you what he all costs. If you have the misfortune of having to work with this guy whatever he tells you IGNORE IT he will shake your hand and promise you what he's telling you is the truth and then turn right around and do something different. Even other BMW team members were appalled at his actions. Unfortunately, lying isn't illegal in the car business. Everything you would expect from a used car dealership -- not something you would expect when spending almost $200K with a dealership. SEER CLEAR YOU'VE BEEN WARNED! Try Fields BMW in Lakeland instead. BMW of Wesley Chapel was nice and convenient but shame on me for trusting them. Back to Fields BMW Lakeland for the next one! More

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BMW of Wesley Chapel is a Top Notch Dealership. All the staff there are so helpful & friendly. I have used them for years and will always depend on them for their quality workmanship & service. All the staff there are so helpful & friendly. I have used them for years and will always depend on them for their quality workmanship & service. More

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Didn’t care about my complaint. will write complaint to corporate.cannot take advantage of regular loyal customers. will write complaint to corporate.cannot take advantage of regular loyal customers. More

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Chris, Phil, and Erin were all OUTSTANDING in every way. I can't say enough about the ease and straightforwardness of the process, Definitely my new preferred dealership. I can't say enough about the ease and straightforwardness of the process, Definitely my new preferred dealership. More

by Barry Matheney Verified Customer Verified Customer

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