I had a deeply disappointing experience at this
dealership while trying to buy a 2025 Ford F-150 Raptor. After discussions that made me believe my deal was secure, they sold the truck I wanted out
dealership while trying to buy a 2025 Ford F-150 Raptor. After discussions that made me believe my deal was secure, they sold the truck I wanted out from under me without warning. Then, they tried to push a different color at the same price or a “deal” on a higher-trim model, which felt like a bait-and-switch. The lack of transparency and communication was frustrating and unprofessional. I was ready to roll, but their shady tactics killed the buying opertunity. I ended up taking my business elsewhere and got the exact truck I wanted and they beat the price that Surpise Ford had agreed on with me on. Save yourself the hassle—shop somewhere that respects your time and commitment.
The 0 to 1 Star due to the significanct breach of trust and upsell tactics.
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by MattO
Other Employees Tagged:
Xavier and his sales manager
Sep 11, 2025 -
Surprise Ford responded
The experience described in this review does not reflect the level of service and transparency expected at this dealership. It is clear that communication fell short during the attempt to purchase the 2025 Ford F-150 Raptor, and the situation with the vehicle being sold unexpectedly, along with the alternative offers, caused understandable frustration. This feedback is being taken very seriously. Beverly Woodhull, Customer Relations Director, is available to discuss this experience further and address any concerns. She can be reached at 623-666-8577.
Honest and very trustworthy dealership and nice sweat
people good cool nice smart and good
people good cool nice smart and good
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by segura100
Verified Customer
Verified Customer
Other Employees Tagged:
Jose
Aug 28, 2025 -
Surprise Ford responded
Thank you for sharing your wonderful experience with us! We are truly honored that you found our team to be honest and trustworthy. Your kind words about our staff being welcoming and knowledgeable mean so much to us at Surprise Ford. We work hard every day to create a positive experience for our customers, and it's heartwarming to know that we succeeded with you. We appreciate you taking the time to share your feedback and look forward to serving you again in the future.
The sales team was great the deals were great.
Everything was perfect. Ten out of ten
Everything was perfect. Ten out of ten
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by JHAMILJACKSON32
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Vanhorne
Aug 18, 2025 -
Surprise Ford responded
Thank you so much for your wonderful feedback! We’re thrilled to hear that everything was perfect and that you had a great experience with our sales team and deals. We truly appreciate your support!
Professional, friendly and excellent communication.
Very accommodating with delivery and trade, I will be back!!
Very accommodating with delivery and trade, I will be back!!
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by COWBELLES
Verified Customer
Verified Customer
Other Employees Tagged:
Nick, Camryn
Aug 18, 2025 -
Surprise Ford responded
Thank you for your kind words! We’re thrilled to hear you experienced professional, friendly service and excellent communication. We look forward to welcoming you back soon!
Loved dealership until they sold a car out from under a
friend who was set
friend who was set
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by brad98
Verified Customer
Verified Customer
Aug 18, 2025 -
Surprise Ford responded
At our dealerships, we strive to ensure every customer has a smooth and fair buying experience, and it’s clear we fell short in this instance. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.
They were great!
!!! I love my new Ford Explorer,and the whole team in surprise
!!! I love my new Ford Explorer,and the whole team in surprise
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by april4kids
Verified Customer
Verified Customer
Other Employees Tagged:
Giovanni
Jul 22, 2025 -
Surprise Ford responded
We are happy to hear about your wonderful experience with your new Ford Explorer! Your excitement truly comes through, and we're thrilled that our entire team at Surprise Ford Service made such a positive impression. It means everything to us when customers feel great about their vehicle purchase and the service they receive. We hope you enjoy many miles of adventure in your Explorer, and we look forward to helping you with any future automotive needs.
Worst car buying experience in my 64 years of life.
From start to finish, a rat infested car and still waiting on items 31 days after the initial purchase, basically sums it up.
From start to finish, a rat infested car and still waiting on items 31 days after the initial purchase, basically sums it up.
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by bradleymajewski
Verified Customer
Verified Customer
Jul 17, 2025 -
Surprise Ford responded
We understand your frustration with your recent car purchase experience. Please contact us Beverly Woodhull, Customer Relations Director, at 623-666-8577 so we can work together to resolve these issues and ensure you receive the quality service you deserve.
Jul 17, 2025 -
bradleymajewski responded
I have basically been dismissed by everyone at this dealership. I have put my total review on YELP, Google business reviews and have sent a formal letter to the Better Business Bureau. Ford filed my complaints and after viewing the reviews on YELP, I see that both Suprise Ford and Peoria Ford are rate 2 of 5. All other Ford dealers receive at least a 3. I expect nothing from this dealership, I ordered my own wheel locks and the 80 dollar check will stay lost in space. My only positive is that after my VP heard my horror story, he chose to buy 12 Silverado fleet vehicles instead of Ford.
Very nice, clean, good people.
Good selection of vehicles. I have mixed feelings about recommencing.
Good selection of vehicles. I have mixed feelings about recommencing.
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by fcgolfer
Verified Customer
Verified Customer
Other Employees Tagged:
Kaley - saleswoman
Jul 15, 2025 -
Surprise Ford responded
We truly appreciate your kind words about our dealership—it's great to hear you found the environment clean, the team friendly, and our selection of vehicles impressive. That said, we also noticed your hesitation about recommending us, and we’d love the opportunity to learn more about your experience. Your honest insight helps us grow and ensures we’re providing the best possible service to every guest. If you’re open to it, please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.
Ben and Erica were great and very accommodating.
They helped me choose the perfect vehicle that met my needs. Very happy with their service!
They helped me choose the perfect vehicle that met my needs. Very happy with their service!
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by SherryW
Very easy to deal with and very fair pricing.
The process was super easy. Financing was easy as well
The process was super easy. Financing was easy as well
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by CLOUISF
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sallas
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