Was in and out pretty quickly over all great experience
first time owning a ford and love it already
first time owning a ford and love it already
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by johnniependergast
Verified Customer
Verified Customer
Mar 06, 2025 -
Surprise Ford responded
Thanks for sharing your experience, Johnnie! We're thrilled to hear that you had a quick and enjoyable visit. Welcome to the Ford family—we're excited for you to enjoy your new ride! If you have any questions, feel free to reach out.
Worthless excuse for a dealership.
Took my truck in to get a leak fixed under warranty as I only have 12,000 miles. After 3 weeks I finally get it back and am hit with a vile smell.
Took my truck in to get a leak fixed under warranty as I only have 12,000 miles. After 3 weeks I finally get it back and am hit with a vile smell. There are butt cheek stains on the seat, huge scratch on my door, smeared lipstick on my headliner and visor, deep hand indentions on the visor, shoe prints on the headliner and obvious bodily fluid stains all over the seat and floorboard. Found a hair tie and hair clip in my console that’s not mine. I have dash cams and they were also stuffed in the center console and had been wiped with ZERO footage on them, I have never cleared the SD cards. The dealership refuses to take any accountability and blames me for the condition even though it was not like this when I dropped it off. I’m single and work from home so I know it’s not me or a cheating partner. DO NOT DO BUSINESS WITH THEM!!!! I wish I would have read the countless negative reviews before I decided to go to them
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by Tj514980
Service Price Transparency
They do not care ,no call backs ,worst car buying
experince ever , we ended up refusing to buy there , they were insulting and demeaning
experince ever , we ended up refusing to buy there , they were insulting and demeaning
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by cjmac
Verified Customer
Verified Customer
Feb 24, 2025 -
Surprise Ford responded
It’s disappointing to hear that your visit did not meet expectations. We strive to provide a respectful and professional experience for every customer, and it’s concerning to learn that this was not the case for you. Your feedback is important, and we would appreciate the opportunity to learn more about what happened. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.
This General manager doesn't care about anything.
.. Told me to talk to the other manager who is below him that previously told me I need to speak to the General manager...
Sending me in a circle of
.. Told me to talk to the other manager who is below him that previously told me I need to speak to the General manager...
Sending me in a circle of infinite deflection to avoid accountability due to blatent negligence from his employees...
I strongly believe this General manager is in on the FRAUDULENT LOANS they push through.
Illegal practices
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by j
Feb 25, 2025 -
Surprise Ford responded
We want to ensure that all customer interactions are handled with professionalism and integrity. Your experience does not reflect the level of service we aim to provide, and we would like the opportunity to discuss this further with you. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577 so that we can address your concerns directly.
The team there was amazing and made the entire process
seemingly easy! Highly recommend and I will be back
seemingly easy! Highly recommend and I will be back
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by JASONLYANKOVITZ
Verified Customer
Verified Customer
Other Employees Tagged:
Giovanni
Feb 17, 2025 -
Surprise Ford responded
Thanks, Jason! We're thrilled to hear you had a great experience with our team. Making the process easy and enjoyable is what we strive for. We can’t wait to welcome you back!
This is nothing, but a bunch of crooks.
Never recommend this place to anyone.
Specially the persons on the financial department
Never recommend this place to anyone.
Specially the persons on the financial department
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by AguilarJoseC
Verified Customer
Verified Customer
Feb 18, 2025 -
Surprise Ford responded
It’s concerning to hear that you feel this way about your experience with our finance department. We strive to provide transparent and professional service to all of our customers, and we take comments like yours seriously. We would appreciate the opportunity to learn more about your concerns and address them directly. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577 so we can discuss this further.
Very professional acting people to deal y.
Been back with questions which they were happy to answer.
Been back with questions which they were happy to answer.
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by OKJAYJA
Verified Customer
Verified Customer
Other Employees Tagged:
Dan Doncea
Feb 10, 2025 -
Surprise Ford responded
Thanks! We're thrilled to hear you had a great experience with our team. Our goal is to provide professional support and we're always here to help. Your positive feedback means a lot to us!
Everyone we talked to was great.
Rodger was great and ready to answer any questions I had. Chuck in contracts was really great to work with also
Rodger was great and ready to answer any questions I had. Chuck in contracts was really great to work with also
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by FALVAREZ20
Verified Customer
Verified Customer
Other Employees Tagged:
Rodger Hernandez and chuck in contracts
Feb 03, 2025 -
Surprise Ford responded
Thank you! We’re thrilled to hear you had such a positive experience with Rodger and Chuck. Our team is dedicated to providing excellent service, and your feedback means a lot to us. We appreciate your support!
We received excellent service from the minute we walked
into the dealership. We were very satisfied.
into the dealership. We were very satisfied.
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by eric.brusseau61
Verified Customer
Verified Customer
Jan 28, 2025 -
Surprise Ford responded
Thanks for the fantastic feedback, Eric! We're thrilled to hear you had such a positive experience with our team. Providing excellent service is our top priority, and it’s great to know we hit the mark! Looking forward to seeing you again soon.
Laura, Dan, and everyone we worked with were absolutely
amazing. They went above and beyond for my family to get exactly what we wanted and made the process so easy.
amazing. They went above and beyond for my family to get exactly what we wanted and made the process so easy.
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by VeronicaFaye
Verified Customer
Verified Customer
Jan 20, 2025 -
Surprise Ford responded
Veronica, thank you for your fantastic review! We're thrilled to hear that Laura, Dan, and the team provided such a great experience for you and your family. Your satisfaction is our priority, and we can't wait to work with you again!
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