Pedro Delgado

Thank you Eric L. For helping our family on selecting the correct vehicle with great safety features specially for our daughter. We appreciate all your dedication and For helping our family on selecting the correct vehicle with great safety features specially for our daughter. We appreciate all your dedication and couldn’t ask for a better representative whom has profound knowledge and dedication as you do. The Madrigal’s More

Report | Print

I recently purchased my dream car, a 2025 430i xDrive Coupe, from BMW of Silver Spring. For the past 2-3 weeks, I have been relying on a car rental service for transportation for my household. My goal Coupe, from BMW of Silver Spring. For the past 2-3 weeks, I have been relying on a car rental service for transportation for my household. My goal was to be in possession of my dream car by 11/22/2024. From the moment, I requested a quote for my dream car, my Client Advisor, David Davila, went above and beyond to find my dream car before my 11/22/2024 deadline. David went above and beyond by broadening his search efforts and received the blessing from a BMW dealership in Missouri who had my dream car with the exterior color, interior upholstery color, trim, and features/options I wanted my car to have. David was able to give me an extremely better, good faith offer than another BMW dealership in Maryland offered to me. The other BMW dealership’s good faith offer was significantly higher. David honored the fact that I requested for an offer via Edmunds. David was able to find and secure my dream vehicle and have it in Maryland by 11/7/2024, opposed to another BMW dealership in Maryland who found me another vehicle that was being shipped out of New Jersey, which meant that vehicle would have been in Maryland after 11/7/2024. David informed me of BMW’s military incentive, where as the other BMW dealership never mentioned this incentive to me. David informed me of BMW’s incentive where if anyone in my household currently owned a BMW, I could receive an incentive for that as well. The other BMW dealership never mentioned that incentive to me. David Davila gave me real time updates throughout the entire process while we were waiting for my dream vehicle to clear customs at the Port of Baltimore and the In-Transit Process by the Carrier. Finance Department employee, Pedro, was very thorough and informed me of great warranty’s and protection plans/coverages for my vehicle. Also, Pedro was very thorough in providing me with a few ways I could choose to finance my dream car. Finally, Amit, Product Specialist, gave me an extremely, thoroughly and detailed training session in setting up my BMW app, syncing the app with my dream car, how to use all of the features in my car. As a first time, BMW buyer and beyond pleased with the extremely high level of professionalism and customer service that I received from BMW of Silver Silver Spring and the Team members that I mentioned in this review throughout my entire experience in purchasing my dream car! More

Report | Print

She was great! Very pleased with her customer service, would recommend her to a friend who is planning to buy a BMW Very pleased with her customer service, would recommend her to a friend who is planning to buy a BMW More

Report | Print

BMW of Silver Spring always provides top notch service! My original Salespers Dave Straussman was out on medical leave so he referred me to Desiree to finish the deal...and she did a fabulous job! My original Salespers Dave Straussman was out on medical leave so he referred me to Desiree to finish the deal...and she did a fabulous job! More

Report | Print

Desirea was very accommodating for the appointment I made very late in the day. I had to call and notify her of my tardiness due to the traffic and she was able to stay to show me the car. She gave me multip very late in the day. I had to call and notify her of my tardiness due to the traffic and she was able to stay to show me the car. She gave me multiple contact numbers and assured me that the dealership would continue with the buying process on her day off. More

Report | Print

Absolutely thrilled with my new BMW and the experience at BMW of Silver Spring! From the moment I walked in, I was greeted with a warm smile and excellent customer service. Edwin was incredibly knowledgea BMW of Silver Spring! From the moment I walked in, I was greeted with a warm smile and excellent customer service. Edwin was incredibly knowledgeable and patient, taking the time to understand my needs and preferences. He was never pushy or overly sales-y, which made the entire process stress-free. Edwin helped me find the perfect model and configuration we were looking for. He even went above and beyond to ensure a smooth financing process. I've been driving my new BMW for a few weeks now, and I'm absolutely in love with it. I highly recommend BMW of Silver Spring and Edwin to anyone in the market for a new BMW. More

Report | Print

Provided outstanding service during a recent purchase of a BMW X5. Went out of his way, ensured everything was prepared properly, and made my wife and my experience truly one of the best ever. We really app a BMW X5. Went out of his way, ensured everything was prepared properly, and made my wife and my experience truly one of the best ever. We really appreciate his going the extra mile. I give him 5+ stars. :) Secondly, on the day we picked the car up, Amit spent 3 hours going over the vehicle to ensure we fully understood the vehicle. There wasn't a question we asked that he could not answer. He set up everything so the car does exactly what we want. He was totaly unbelieveable. Thanks Amit! More

Report | Print

My experience with BMW of Silver Spring is mixed. While my sales person David S. was excellent, very knowledgeable and made the process easy, the financing team was most difficult to deal with. It to While my sales person David S. was excellent, very knowledgeable and made the process easy, the financing team was most difficult to deal with. It took my 3 days to get my car. The finance guy Steve was not the best to work with, he kept reminding us about how much money they are losing on the new car when in fact this is not the responsibility of them. I guess he just cannot take off the sales person hat. For some strange reason, the finance team was responsible for my trade, asked for a CarMax match, they gave us $2k less than what I have printed. They also tried to jack to finance rate. Overall, sales person great but NOT the finance person. More

Report | Print

I couldn't be happier with my experience at BMW of Silver Spring.. From the moment I walked in, Miguel Méndez was incredibly welcoming and knowledgeable. He took the time to understand my needs and preferenc Spring.. From the moment I walked in, Miguel Méndez was incredibly welcoming and knowledgeable. He took the time to understand my needs and preferences, guiding me through the selection process and financial option's without any pressure. Totally appreciate that. More

Report | Print

If you're in the market for a luxury car I would definitely recommend BMW of Silver Spring. As a long-time Mercedes client, I was skeptical about purchasing a vehicle from BMW. I must say, this deal definitely recommend BMW of Silver Spring. As a long-time Mercedes client, I was skeptical about purchasing a vehicle from BMW. I must say, this dealership exceeded my expectations. Ron Askew was my sales associate and he was a gift from God. He was so patient and well-informed regarding inventory. Initially, I was not even sure what I was looking for exactly, but I told him my needs, and he matched me with the perfect fit. The process was smooth and for the first time, my entire day was not spent at a dealership purchasing a vehicle. Ron was quick and moved the process along seamlessly. Not only do I recommend this dealership, but I also recommend Ron! He welcomed me to the BMW family with top-notch professionalism. I love my X1. Thank you, Ron! More

Report | Print