Paula Gaillard
Paula Gaillard at Mercedes-Benz of Edison - A Ray Catena Dealership

Paula Gaillard | Page 9

Sales & Leasing Consultant

Mercedes-Benz of Edison - A Ray Catena Dealership

910 U.S. 1
Edison, NJ 08817

Contact Me
4.9
370 Reviews

Hello, my name is Paula Gaillard. I am a sales consultant for Ray Catena Motor Car Corporation in Edison, New Jersey. I have worked for Mr. Catena in this Mercedes-Benz dealership for over 19 years now. The one thing I love most about my job? It’s the look on my client’s face when I hand them the keys to their beautiful new Mercedes-Benz; their dream car!

Dealership Experience

18 yrs, 10 mos

Industry Experience

40 yrs, 2 mos

Specialties & Trainings

Mercedes-Benz Certified

4.9

370 Reviews

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370 Reviews of Paula Gaillard

May 15, 2024

Dealership Rating
Employee Rating

Ray Catena is the only dealer that has the best service from the minute you walk in to the last easy-going makes you feel comfortable even if you are a woman and walk in alone you are treated with respect More

by Malaya123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 16, 2024

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you so much Malaya for the great review, enjoy your new car.

May 04, 2024

Dealership Rating
Employee Rating

We had the most unpleasant experience with Paula. She was arrogant, patronizing, unprofessional and unhelpful. We took our money elsewhere due to this encounter with Paula. More

by Virginia
Recommend Dealer
No
May 06, 2024

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Sorry to here this Virginia, Its not what Paula is known for for sure. But I do understand you feel the way you feel for a reason. I did Ask Paula and she told me it might be about a customer she had Saturday that was driving extremely aggressively on the test drive and Paula was not happy about that. Feel free to contact me directly I would love to discuss so that maybe in the future we can earn your business. Thanks Doug Wells 732-549-6600 dwells@raycatena.com

May 07, 2024

Virginia responded

Thank you for taking time to dive into the issue, Doug. I will not accept using this as an excuse for Paula's behavior. The characterization of aggressive driving is an overstatement. It was not an issue that mentioned at the time and she did not change her demeanor during the rest of the meeting. Her later attitude on the next day, however, displayed that she did not want to sell us the car, and this is why we walked away from the sale. Paula was UNHELPFUL and PATRONIZING, she 'lectured' us on why the sedan is different from a SUV, and it was not a comparison, insinuating that the GLC was a far inferior car than the E class. Which if she had bothered to clarify, my question was directed to the size of the car. Paula was UNPROFESSIONAL, she rolled her eyes and smirked at me when I told her that I did not appreciate her attitude and will not be giving her our business. It seemed she wasn't surprised at my comment and did not bother to ask why I felt that way. She knew she was being arrogant and unprofessional.

April 30, 2024

Dealership Rating
Employee Rating

I love Mercedes-Benz cars and the crew in the dealership is the best, professional, helpful, kind. It was such a pleasure, thank you Paula! More

by natalia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 30, 2024

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you Natalia for the real nice review.

April 26, 2024

Dealership Rating
Employee Rating

Paula was the best ! ! She made the transaction super easy for us ! With in 3 hours from arriving on an impulse buy my employee walked out with his new E class !! More

by nico
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 27, 2024

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you so much for such a nice review.

April 25, 2024

Dealership Rating
Employee Rating

Paula was absolutely wonderful and I will definitely be contacting her again for any additional business in the near future. More

by joe@prime
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Marino

Apr 27, 2024

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you so much for the great review.

April 23, 2024

Dealership Rating
Employee Rating

Just finished leasing 7th vehicle with Greg Giordano always a pleasant and comforting experience hoping to make it to #10 with Greg."HIGHLY RECOMMEND"!! More

by jimevelyn.je
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gregory Giordano

Apr 24, 2024

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you so much for such a great review.

March 31, 2024

Dealership Rating
Employee Rating

I bought my first Mercedes this March, 2024. Had a great experience buying it from Paula Gaillard. She was patient and helped me throughout the process. More

by deepakpuri1970
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Apr 01, 2024

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you so much for such a nice review, enjoy the new car.

March 18, 2024

Dealership Rating
Employee Rating

I was extremely impressed with the service and knowledge I received from Paula Gaillard. She truly helped me through a difficult decision. More

by michele.galofaro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 21, 2024

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you so much for the kind review.

March 06, 2024

Dealership Rating
Employee Rating

Paula took care of everything. I flew in to pick up a black/red AMG GT and was out in about an hour. Very smooth. More

by Dr. Nolen
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jenna Marino

Mar 09, 2024

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you so much for the great review.

February 19, 2024

Dealership Rating
Employee Rating

I wanted to take a moment to express my sincere gratitude for the exceptional service Paula Gaillard provided during my recent experience at Mercedes Benz Ray Catena. Her professionalism, knowledge, and genu More

by RachaelB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 24, 2024

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you so much Rachael for such great review, enjoy the new car and welcome to the Ray Catena Family.

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