
67 Reviews
Write a Review67 Reviews of Paula Bryant
March 30, 2025
For the first time ever, I completed a survey about how unsatisfying my visit was, and Paula contacted me to make it right. And they did. Thank you unsatisfying my visit was, and Paula contacted me to make it right. And they did. Thank you More
Other Employees Tagged: Maria Lizardi
March 20, 2025
I had a scheduled appointment for a recall which they had the parts for and my car sat for 3 days without working on it. We were told it would take a day or day and half but when we called and text we receiv the parts for and my car sat for 3 days without working on it. We were told it would take a day or day and half but when we called and text we received no updates. Finally we were told they were backed up with appointments. What is the point of an appointment then? They told us they were reservations and they go in the order of the reservations. Never have we dealt with this at BMW Sarasota or any dealer. We had to escalate the issue because Derek would not respond and left message for the Service Manager, Mr. Chong Lee who never called us back. Paula was able to help us and we asked for another service advisor but had to pick up with Derek who still had a poor attitude and did us a favor by getting us a loaner. A loaner is a benefit with any true luxury brand. Treated terribly and reported the issue with BMW of North America as BMW Sarasota is a disservice to the BMW brand. More
Other Employees Tagged: Chong Lee, Derek Thomas
March 10, 2025
I recently visited the BMW dealership in Sarasota, Florida, for maintenance services and had an exceptional experience! My maintenance advisor, Nick, was outstanding! He listened attentively to my con Florida, for maintenance services and had an exceptional experience! My maintenance advisor, Nick, was outstanding! He listened attentively to my concerns, provided expert guidance, and ensured my vehicle received the best care. His knowledge, patience, and enthusiasm made the entire process enjoyable and stress-free. The maintenance department did an excellent job repairing my vehicle. Their attention to detail, efficiency, and commitment to quality workmanship were impressive. My vehicle was restored to like-new condition, and I'm extremely satisfied with the results. The team behind the scenes, including Manager Joyce, ensured a seamless experience. Although we didn't meet in person, her efforts were evident in the smooth and efficient process. The receptionist, Henrietta, was also friendly and welcoming over the phone, setting a positive tone for my visit. Overall, I'm impressed with the level of service and expertise at this dealership. Nick, the maintenance team, and the entire staff truly went above and beyond. If you're looking for top-notch maintenance services for your BMW, I highly recommend this dealership! Thank you Nick. More
Other Employees Tagged: Nick, Henrietta
March 08, 2025
I always received the best care when I go to BMW of Sarasota. They thoroughly check my car out to make sure that when it is returned to me, everything needed has been addressed. Thanks for taking great Sarasota. They thoroughly check my car out to make sure that when it is returned to me, everything needed has been addressed. Thanks for taking great care of me Andrew and Paula! More
Other Employees Tagged: Service advisor ANDREW.
March 04, 2025
I found MAJOR mistakes in some service I had done. I also was told that there were leaking coolant lines that I inspected and they are not leaking. This was quoted at a $1,000 repair. Every time I hav I also was told that there were leaking coolant lines that I inspected and they are not leaking. This was quoted at a $1,000 repair. Every time I have had work done at this dealer (I have had 20k worth of work done under warranty), there is extra damage to my vehicle. More
Other Employees Tagged: Chong Lee, Greg Jones, Cameron Goudreau
February 15, 2025
I think you take on more work than you can handle. Then the customer has to wait way too long !!!! Your employees are great and have lots of patience dealing with the customers as we get anxious as we Then the customer has to wait way too long !!!! Your employees are great and have lots of patience dealing with the customers as we get anxious as we sit there all day waiting for our car. More
Other Employees Tagged: Derek Thomas , There’s a girl from Iowa that works on the BMW genius desk that was awesome!!
February 01, 2025
Complete roaster with zero concern and help. Left bottom of the car off after oil change. Almost wrecked. Car then at dealership over a week no loaner. Delivwred dorty back said car worse di Left bottom of the car off after oil change. Almost wrecked. Car then at dealership over a week no loaner. Delivwred dorty back said car worse didn’t work???? Set appt for 1/28 to come wash and no showed all day no communication. Unreal not like BMW. So disappointed More
Other Employees Tagged: JR Sketes - great guy nice. But left dealership and was a disaster experience.
January 27, 2025
What A Country! Walked in Walked out with an Awesome X5 5 Star salesman “Dave” 5 Star experience 5 Star delivery with the financing “Loved the Pink hearts” T Walked in Walked out with an Awesome X5 5 Star salesman “Dave” 5 Star experience 5 Star delivery with the financing “Loved the Pink hearts” Thank you for making such a personal purchase fun and exciting! More
Other Employees Tagged: Tammy Saylor, Lucy Aguilar, Dave Gor
January 18, 2025
Great service department at this dealership, have never experienced a bad assessment, always a great job experienced a bad assessment, always a great job More
Other Employees Tagged: Greg Jones
