Paul Shorrock
Paul Shorrock at Salerno Duane Chrysler Jeep
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Paul Shorrock

Sales

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

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4.9
138 Reviews

Dealership Experience

16 yrs, 2 mos

Industry Experience

31 yrs, 3 mos

Languages Spoken

English English

4.9

138 Reviews

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138 Reviews of Paul Shorrock

December 01, 2024

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Employee Rating

2 hours later I asked what's the story w/ the car ? Was told -----well things got backed up ----it will be another 20 mins or so------Toooooooooooooooooo long a wait for an oil change------I think t More

by jalfano
Service Price Transparency
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Recommend Dealer
No
Dec 18, 2024

Salerno Duane Chrysler Jeep responded

We’re sorry to hear of your less-than-satisfactory experience with our dealership and hope you will accept our sincerest apologies. Being known for our great customer service and product, so we would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience

November 12, 2024

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Jaylin was great - very friendly and efficient Easy process - car ready when they said it would be More

by patricia_shorrock
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Recommend Dealer
Yes

Other Employees Tagged: Paul Bonilla

Nov 12, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5-star review. It is wonderful to hear that Jaylin was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future!

November 07, 2024

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Great customer service Very responsive and helpful with all of your questions and concerns Very reliable service that you can trust More

by deb
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Recommend Dealer
Yes
Nov 12, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5-star review Deb. We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

October 29, 2024

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Extremely helpful and thorough to our goals. Found the right car and we're ready to meet our needs. More

by patrickgailliot
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Recommend Dealer
Yes

Other Employees Tagged: Sal Zebardast

Nov 12, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5-star review! We are delighted that our team was able to exceed your expectations and make purchasing your new car a pleasant experience. Your satisfaction is our greatest reward and we are here for you every step of your automotive journey. We hope you enjoy your new vehicle!

October 24, 2024

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Excellent service quick response and resolutions Customer service team is very responsive and friendly too More

by deb
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Recommend Dealer
Yes

Other Employees Tagged: Cory Taylor, Matthew Fuche

Oct 28, 2024

Salerno Duane Chrysler Jeep responded

We really appreciate you taking the time to leave us your feedback and 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

October 23, 2024

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Had a great experience working with Paul on my recent car purchase. From showing me the vehicle to delivering it, he was honest, straightforward, and made the whole process smooth. Big shoutout to Cory as we More

by LIZ_ANN_Q
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cory Taylor

Oct 28, 2024

Salerno Duane Chrysler Jeep responded

Thank you very much for your recommendation and 5-star review Liz! We are delighted that our team was able to exceed your expectations and make purchasing your new car a pleasant experience. Your satisfaction is our greatest reward and we are here for you every step of your automotive journey. Enjoy your new car!

October 18, 2024

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Great service. Would be better if Stelantis Corp. had inventory of spare parts available to the dealerships, Not 45 wait time! Has nothing to do with the deale More

by Gene M.
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Recommend Dealer
Yes

Other Employees Tagged: Cory Taylor , Michael Salerno - 5 Stars!

Oct 28, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and 5-star review Gene. We apologize for any inconvenience or frustration you may have experienced. We appreciate your business and look forward to working with you again in the future.

October 02, 2024

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I have an amazing experience Fast, professional and very friendly. Usually dealers are a headache however at Salerno Duane I was a nice experience More

by Jijunape
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Recommend Dealer
Yes

Other Employees Tagged: Sal Zebardast, Cesar Sanchez

Oct 07, 2024

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience and for the 5-star review. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

September 21, 2024

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My service agent, Matthew, communicated very well during my service appointment. The work was completed in one day, and more importantly, the issue was fixed. I would not hesitate to recommend them to anyon More

by Gsm3
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Recommend Dealer
Yes

Other Employees Tagged: Sal Zebardast, Matthew Fuche

Sep 23, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5-star review! We are delighted that you found our customer service incredible and that our team was able to respond to your needs with helpfulness and patience. Your satisfaction and recommendation is our greatest reward and we are here for you at any time.

Sep 23, 2024

Gsm3 responded

Keep up the good work!

September 17, 2024

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Employee Rating

Great experience overall. Dealt with Paul, no issues, quick turnaround, very communicative. Would definitely go back More

by DAVIDC16
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Recommend Dealer
Yes

Other Employees Tagged: Sal Zebardast

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