Paul Scannell | Page 13

Did not lie wating for the battery to be tested Had to wait almost 2 hours for battery to be tested Due to Fords requirements.Waiting was quite pleasant had coffee and television was on. Had to wait almost 2 hours for battery to be tested Due to Fords requirements.Waiting was quite pleasant had coffee and television was on. More

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Paul made the car buying experience easy! Paul was an awesome help with helping my girlfriend buy her first car from the dealership. He held our hand through the whole process and made the who Paul was an awesome help with helping my girlfriend buy her first car from the dealership. He held our hand through the whole process and made the whole experience worthwhile. Paul’s customer experience gets a solid 5! The only reason we didn’t give the dealership a 5 was because of a different man who we didn’t even get the name of who worked with us with our plates and registration. He seemed frustrated with us because we wanted to understand all of the fees and check out our receipt for what we were buying. He was very short in conversation, didn’t make eye contact with either of us, and had a negative energy to him. We couldn’t wait to get out of his office because of his agitated demeanor. Paul on the other hand was great and thanked us for our purchase and for traveling out to pick out our car. More

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Amazing and helpfull I went from leasing my car to buying it and Paul made everything incredibly easy. Being someone who has severe anxiety over small things Paul was abl I went from leasing my car to buying it and Paul made everything incredibly easy. Being someone who has severe anxiety over small things Paul was able to keep me at ease during the whole process. Would gladly work with him again for my next vehicle. More

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Great Salesperson I have leased three Ford Escapes in a row for nine years. I have dealt with Paul Scannell each time and each time was effortless on my part. Paul to I have leased three Ford Escapes in a row for nine years. I have dealt with Paul Scannell each time and each time was effortless on my part. Paul took care of everything including getting me the car that fit my needs. He is a gentleman and always positive. Paul get 10 stars from me! More

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Best Sales Consultant!!!! We recently purchased forth new (2019) Ranger from Mr. Paul Scannell; (whom we also purchased our previous 2009 Ranger.) His professionalism and dedi We recently purchased forth new (2019) Ranger from Mr. Paul Scannell; (whom we also purchased our previous 2009 Ranger.) His professionalism and dedication to customer satisfaction is far superior to any sales person we’ve encountered! He is the sole reason we’ve returned to Herb Chambers Ford in Westborough!! His straight forward, no gimmicks sales approach is completely comforting and his vast knowledge of Fords latest innovations exceeds his peers in the industry. We are very pleased with his true professional service and kindness... and plan in the future to purchase our fifth Ranger from him if he has’t retired!! Herb Chambers, please honor Paul as his examporly service honors and represents your name and your Ford dealership!!!! More

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Customer Satisfaction is the Top Priority I recently purchased a used Cadillac from this dealership and unfortunately it turned out having some issues. The dealer responded to my issues immedi I recently purchased a used Cadillac from this dealership and unfortunately it turned out having some issues. The dealer responded to my issues immediately and worked with me in trying to get them resolved. Although the issues were not all that serious it was enough to make me feel a bit uneasy about my purchase. I expressed this to the salesman that sold me the car Paul Scannel along with the GM of this store Miguel Silva. In speaking with them it was very clear that their top priority was ensuring I was happy with my experience and purchase. I know a lot of places could care less about the customer as soon as they have made a sale and nothing could be further from the truth about Herb Chambers Ford of Westborough. Herb Chambers has a very generous return and exchange policy and even though I was technically outside of the window to be able to exchange my car they still worked with me in doing so. Once I expressed that I wanted out of my current purchase and wanted to exchange the vehicle they immediately set up a time for me to come in and discuss further. I came to the dealership on a Saturday with a car in mind already and worked directly with the GM in figuring out how this whole exchange would work. He had me out of my current loan and driving off in a different car within hours. I was very impressed with the personal attention and service I received from both Paul and Miguel through the entire process. I would strongly recommend buying a car from this dealer with the peace of mind that they truly want you walking away feeling great about your purchase even if it means losing a few dollars. I truly came away believing customer satisfaction is their top priority which is something often preached but not followed through on in this business. More

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2019 Ford 150 Limited My experience at Herb Chambers Ford was exemplary, the professionalism, honesty, transparency that was exuded was indelible, I felt very relaxed durin My experience at Herb Chambers Ford was exemplary, the professionalism, honesty, transparency that was exuded was indelible, I felt very relaxed during the buying process. Kudos to the entire Staff More

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Easy car buying experience These guys made it easy to complete the transaction and we got exactly what we wanted. They gave us a complete walk through at delivery and I was imp These guys made it easy to complete the transaction and we got exactly what we wanted. They gave us a complete walk through at delivery and I was impressed. Thanks More

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No#1 with me. I have purchased 5 autos from Paul. As a single woman, he has treated me with respect and kindness. He has been extremely helpful in finding the rig I have purchased 5 autos from Paul. As a single woman, he has treated me with respect and kindness. He has been extremely helpful in finding the right kind of vehicle to meet my needs and finances. If I were to purchase another car, I would seek him out to help me with my purchase. Great person! More

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Great service Every time I bring my ford in for service, I am met with a very helpful, courteous and experience person. Everyone in the service department is very Every time I bring my ford in for service, I am met with a very helpful, courteous and experience person. Everyone in the service department is very helpful and knowledgeable. They let you know every step of the way if there is a problem with your vehicle. I highly recommend this dealership. More

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