Paul Lecher
Paul Lecher at Russ Darrow Nissan of Milwaukee

Paul Lecher

Service Manager

Russ Darrow Nissan of Milwaukee

11212 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.7
84 Reviews

Loves to watch and play sports, Have a wife and 2 kids.

Dealership Experience

18 yrs, 7 mos

Industry Experience

25 yrs, 1 mo

Languages Spoken

English English

4.7

84 Reviews

Write a Review

84 Reviews of Paul Lecher

September 17, 2025

Dealership Rating
Employee Rating

Everyone is so hospitable they offer me a free car wash I time I visit. They keep me on point with service reminders. Love their professionalism ❤️ More

by kendleb69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Wise

Sep 17, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Nissan of Milwaukee. Abdul Sen abdul.sen@russdarrow.com

September 11, 2025

Dealership Rating
Employee Rating

Excellent customer service and always friendly paid very good attention to my vehicle and took care of all of my concerns More

by Eddycar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos, Shaun Sellers , Matthew Hansen

Sep 11, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Abdul Sen abdul.sen@russdarrow.com

August 17, 2025

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Employee Rating

did nothing. But slow everything down my credit was ok age probably not! Could not even get into a used car More

by CANONKID1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jerad Brockel

Aug 20, 2025

Russ Darrow Nissan of Milwaukee responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Matt Hansen matt.hansen@russdarrow.com

August 07, 2025

Dealership Rating
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The worst Nissian dealership in Milwaukee! Terrible customer service first off, inexperienced Menicanic that don’t know what the xxxx there doing and this place always misdiagnose a simple pro More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 08, 2025

Russ Darrow Nissan of Milwaukee responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned, and we would love the opportunity to touch base with you and address your concerns. Matt Hansen matt.hansen@russdarrow.com

August 05, 2025

Dealership Rating
Employee Rating

I've worked with Erin, Travis, Joe, and Shaun in the service dept and they are all wonderful. Knowledgeable, informative, and helping me out by telling me what to budget for in the future. I've been More

by Suetholz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2025

Russ Darrow Nissan of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Hansen matt.hansen@russdarrow.com

July 26, 2025

Dealership Rating
Employee Rating

Great service tech. Kept me informed of every repair and change in repair timeline thank you More

by NONE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Weil, Travis Wise , Cyrus Farahbakhsh

Jul 26, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Hansen matt.hansen@russdarrow.com

July 24, 2025

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Employee Rating

Thank you for supporting me of buying a new car have a nice day . Hope to see you soon More

by PHILLIPSMARTHA969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Russ Darrow Nissan of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Hansen matt.hansen@russdarrow.com

July 21, 2025

Dealership Rating
Employee Rating

Knowledge respectful informative skilled helpful & sensitive in understanding of my situation . kept me well informed about what was found More

by sandkay26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2025

Russ Darrow Nissan of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Hansen matt.hansen@russdarrow.com

July 19, 2025

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Employee Rating

Upon arriving. Grrted immediately. Was through in questioning my needs. Wait the was acceptable. Thank you for such wonderful service More

by Pattijoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Sellers

Jul 19, 2025

Russ Darrow Nissan of Milwaukee responded

Thanks for sharing about your experience with Russ Darrow Nissan of Milwaukee. We appreciate your business and hope to see you again soon! Matt Hansen matt.hansen@russdarrow.com

June 23, 2025

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Employee Rating

They were very nice and kind and good personality but they took the time to answer my question. More

by DENASMIT456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2025

Russ Darrow Nissan of Milwaukee responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Nissan of Milwaukee, we look forward to having you as a valued customer for many years to come! Matt Hansen matt.hansen@russdarrow.com

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