Paul Lecher
Paul Lecher at Russ Darrow Nissan of Milwaukee
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Paul Lecher

Service Manager

Russ Darrow Nissan of Milwaukee

11212 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
69 Reviews

Loves to watch and play sports, Have a wife and 2 kids.

Dealership Experience

18 yrs, 1 mo

Industry Experience

24 yrs, 7 mos

Languages Spoken

English English

4.7

69 Reviews

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69 Reviews of Paul Lecher

March 11, 2025

Dealership Rating
Employee Rating

great as always customer service nothing less. Video are a great thing to follow the work that's being done .i will always bring my car back for service again. More

by HENRY1887
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Weil, Jerad Brockel, Travis Wise, Shaun Sellers , i always have great customer service

Mar 11, 2025

Russ Darrow Nissan of Milwaukee responded

Hello Henry: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Hansen matt.hansen@russdarrow.com

March 08, 2025

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I was very impressed by the service I received during my oil change! The video showing them doing my checkup under my cars blew my mind. I really enjoyed watching it. Everyone especially Aaron was very mann More

by swellstchr49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 09, 2025

Russ Darrow Nissan of Milwaukee responded

It's great to hear that Aaron and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of Milwaukee! Matt Hansen matt.hansen@russdarrow.com

March 08, 2025

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I love russ Darrow. Ive been coming there since the late 90's. You have service all 4 of my vehicles: 93 Maxima 2001 Maxima 2014 Maxima And now my 2014 pathfinder More

by Mountain3434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Weil, Travis Wise, Erin Poulos, Shaun Sellers , Terry, who is no longer there

Mar 09, 2025

Russ Darrow Nissan of Milwaukee responded

Louis, Thank you so much for your kind words for Paul, and for taking the time to leave us this wonderful feedback! Matt Hansen matt.hansen@russdarrow.com

March 08, 2025

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My service was handled very well and explained to me in depth, very satisfied thanks More

by cigarhappy
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 09, 2025

Russ Darrow Nissan of Milwaukee responded

Thanks for sharing about your service experience with Russ Darrow Nissan of Milwaukee. We appreciate your business and hope to see you again soon! Matt Hansen matt.hansen@russdarrow.com

March 04, 2025

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Employee Rating

Mike you were great. You took your time and you did not rush me. You keep the conversation going and was great with my son!!! Thank you so much!!! I love my new car More

by krisyy2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jerad Brockel, Mike Comrov, Matthew Hansen , Michael Anderson

Mar 04, 2025

Russ Darrow Nissan of Milwaukee responded

Krisy, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of Milwaukee! Matt Hansen matt.hansen@russdarrow.com

March 03, 2025

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Excellent and professional service. The service was very timely. I will definitely be back & recommend others. More

by RHONDAEUELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Russ Darrow Nissan of Milwaukee responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Nissan of Milwaukee, Rhonda, we look forward to having you as a valued customer for many years to come! Matt Hansen matt.hansen@russdarrow.com

February 28, 2025

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The service dept is very friendly and doesn’t pressure me to have repairs done right a way since I am on a limited income and I can have it done when I come in to have routine oil changed done which makes More

by SANDIDK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Hansen matt.hansen@russdarrow.com

February 17, 2025

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The team always greats you with a smile and are easer to assist. I really like that they keep you informed through out the process and after! More

by Jmoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Wise

Feb 17, 2025

Russ Darrow Nissan of Milwaukee responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of Milwaukee! Matt Hansen matt.hansen@russdarrow.com

February 16, 2025

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Employee Rating

Great team would trust my car with them with no problem at all great work More

by CORNELLRIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 16, 2025

Russ Darrow Nissan of Milwaukee responded

Ric, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Hansen matt.hansen@russdarrow.com

February 06, 2025

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Employee Rating

Travis was not real friendly like other techs ive had in the past. He didn’t check any of my fluids or top them off or explain clearly exactly if something was wrong other then trying to get me to pay for More

by qunnaelise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 06, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Hansen matt.hansen@russdarrow.com

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