Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Paul Hernandez
Refer Me
Paul Hernandez
Service Advisor
Jaguar Land Rover Santa Monica
3020 Santa Monica Blvd
Santa Monica, CA 90404
49 Reviews
Dealership Experience
3 yrs, 5 mos
Industry Experience
16 yrs, 5 mos
Languages Spoken
English
Spanish
49 Reviews
Write a Review
49 Reviews of Paul Hernandez
February 15, 2025
Ara and the team there are very professional and friendly. I definitely feel like I was serviced properly. friendly. I definitely feel like I was serviced properly. More
by lukmandotson
Verified Customer
January 27, 2025
Excellent service, they help me every time my car needs maintenance. Great service and pleasant people. maintenance. Great service and pleasant people. More
by MICHAELORBER
Other Employees Tagged: Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas
January 10, 2025
Wonderful service. Helpful. Brought my car to me. Greatly appreciate it. Definitely would use again Helpful. Brought my car to me. Greatly appreciate it. Definitely would use again More
by natalierafaeli
Other Employees Tagged: Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas
January 02, 2025
Service and sales personnel are respectful,courteous and professional I’m pleased with my service and purchase of my new Jaguar. Thanks to Armando in service and Kenny in sales. This was an outstanding expe professional I’m pleased with my service and purchase of my new Jaguar. Thanks to Armando in service and Kenny in sales. This was an outstanding experience More
by jimmygrayson
Other Employees Tagged: Kenneth Kibanga, Armando Saenz Jr
November 28, 2024
Service was good, no bad turnaround time service advisor is very nice! Wish I would get a loaner when bringing my car for warranty work. is very nice! Wish I would get a loaner when bringing my car for warranty work. More
by DUARTE310
Other Employees Tagged: Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas , Moniq
June 19, 2024
I have been a Land Rover/Range Rover owner for 18 years. I have used this service center exclusively because I always believed it offered the best care for our automobiles. However, I have learned that corn I have used this service center exclusively because I always believed it offered the best care for our automobiles. However, I have learned that corners have been cut in their annual servicing of our vehicles. Tires don't get rotated, so they don't last as long. When I inquired about this, they said that I hadn't requested tire rotation. Well, tire rotation is a basic part of any annual servicing so for a service center that charges top dollar for their work to tell me that tire rotation is not necessarily done when a car is being serviced was disappointing to say the least. Also, even when I come in for a basic service, I am always hit with a number of other services the shop 'highly recommends' based on their inspection of the vehicle. On average (and I'm talking about multiple services at Jaguar Land Rover Santa Monica), these extra, highly recommended services bring what was supposed to be a basic service cost up to the $4,000 range. I could understand if that happened once or twice, but it's every time. I have never brought a vehicle there for a basic service without a costly recommendation for me to approve so they can add it to the work. This last time was no different. And after paying much more than I was expecting, they didn't even turn off the 'in need of service' sign that lights up on the dash. They always did and in the past, so when I called to point this out, I was told that that would be an additional service I would need to bring the car in for. And by the way, this additional service visit would not be free of charge. So, I'm disappointed and in search of a shop that won't gouge me. What I will say is that the work that is done by this service center is good. It's just pricey and you're going to get costly service recommendations to add to the work being done on your car every visit. More
by BILL@BILLBLOCK.COM
Other Employees Tagged: Jorge Rojas
May 31, 2024
Hands-down, best dealership ever when I go here John takes care of me. He has my vehicle in and out of there as fast as possible they always target the problem. I usually don’t have to wait around for a takes care of me. He has my vehicle in and out of there as fast as possible they always target the problem. I usually don’t have to wait around for a week to get my vehicle back. It’s back to me in two days Will never use any other dealership ! Thank you, John Bardo, and your team for your services!🫶🏻 More
by reenap96
Other Employees Tagged: John Bevardos
December 22, 2023
They provide a great service overall. Ease of scheduling, great fleet of loaner cars, and courteous customer service. Ease of scheduling, great fleet of loaner cars, and courteous customer service. More
by HELLO2
Other Employees Tagged: John Bevardos
November 11, 2023
The dealership is clearly firstrate. I bought my Range Rover Evoque Convertible from a dealership that since moved quite a distance from my home, so i went to another dealership for serv I bought my Range Rover Evoque Convertible from a dealership that since moved quite a distance from my home, so i went to another dealership for service about 14 months ago. they were ok, but not great, and they actually screwed something up. so, i decided to try Jaguar Land Rover santa monica, and they were great--my new service rep Paul Hernandez, and the facility. i consider myself blessed to have found them! More
by JWEINER2
November 03, 2023
Professional, experienced, and reliable. overall excellent service and a clean work environment ready to serve you. Most work is done within a day or two depending on the work being done. overall excellent service and a clean work environment ready to serve you. Most work is done within a day or two depending on the work being done. More
by robert@ecgroupca.com
Dealership Inventory (176 Vehicles)
