Paul Hernandez
Paul Hernandez at Land Rover Santa Monica

Paul Hernandez | Page 5

Service Advisor

Land Rover Santa Monica

3020 Santa Monica Blvd
Santa Monica, CA 90404

Contact Me
4.9
53 Reviews

Dealership Experience

4 yrs, 8 mos

Industry Experience

17 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

4.9

53 Reviews

Write a Review

53 Reviews of Paul Hernandez

July 29, 2022

Dealership Rating
Employee Rating

The people always takes good care of me and they’re very professional. Thank You More

by SPIERCE1100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2022

Land Rover Santa Monica responded

Hi Pierce, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jaguar Land Rover of Santa Monica Service.

July 29, 2022

Dealership Rating
Employee Rating

Excellent service. Even better customer service. Always helpful and honest. Thank you as always. B More

by BRIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2022

Land Rover Santa Monica responded

Hi Brian, we really appreciate your kind words, I will be passing them along to our team! Hope to service you again in future! Best, Jaguar Land Rover Santa Monica.

July 22, 2022

Dealership Rating
Employee Rating

The service tech. , Paul, was efficient, knowledgeable and always communicative. I also appreciate the team and all they do! More

by susansmcmenamin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2022

Land Rover Santa Monica responded

Hi Susan, we appreciate you taking time to give us feedback! I am thrilled to hear about your pleasant experience! I will be passing the kind words along to Paul and the rest of the team! Hope to service you again in the future! Best, Jaguar Land Rover Santa Monica.

July 16, 2022

Dealership Rating
Employee Rating

I came without appointment and people there helped me right away and were on top of the situation. Highly recommend this place More

by GMORICEAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 20, 2022

Land Rover Santa Monica responded

Hi, were thrilled to hear your feedback! We will be passing this message along to our team! Hope to work with you again in the future Regards, Jaguar Land Rover Santa Monica

July 01, 2022

Dealership Rating
Employee Rating

Bad service. Needed 3 multi day visits to fix check engine light issue. I went back to bmw More

by leigh3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 22, 2022

Land Rover Santa Monica responded

We regret to see your negative experience with us. We have addressed this with the team and are looking into this matter. We hope to have the opportunity to better serve you in the future. Best Regards, Jaguar Land Rover Santa Monica

June 09, 2022

Dealership Rating
Employee Rating

The service is great, the staff is professional, but the loaner cars are not thoroughly cleaned. The last Discovery vehicle I had was full of dog/cat hair in the back seat and floor areas. Using a stronge More

by skrybbler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 01, 2022

Dealership Rating
Employee Rating

Very accommodating! Loyal customer and would highly recommend to anyone. Jeff is the best as well as the whole team. More

by vanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 23, 2022

Land Rover Santa Monica responded

Hi Vanessa, we are very happy to have provided you with such a positive experience! We will be sure to pass your comments along to the team and Jeff. Please don't hesitate to reach out to us if there's anything more we can do!

May 17, 2022

Dealership Rating
Employee Rating

Amazing fast and easy experience. Paul Hernandez is amazing and personable. I had a tire emergency on my WIFE's!!!! car and had to be done quick and he did it and just pleasure going More

by bdorfman0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 24, 2022

Land Rover Santa Monica responded

Thank you for taking the time to leave a review. We're happy we could meet your expectations! We will be sure to pass your comments along to Paul. We look forward to your next visit!

May 17, 2022

Dealership Rating
Employee Rating

The team was professional and friendly. Provided the service as expected. I had no problems. More

by mmmm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 24, 2022

Land Rover Santa Monica responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 17, 2022

Dealership Rating
Employee Rating

Rebecca Corbin has always takes such phenomenal care of me And my car. So grateful for her making it so easy More

by nicolef0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 24, 2022

Land Rover Santa Monica responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Jaguar Land Rover of Santa Monica Service! We look forward to your next visit. Take care!

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