Paul Fix | Page 11

Excellent experience! I had outstanding service while getting my Jetta’s fans replaced. Getting into a loaner vehicle that Paul helped me with was an absolute breeze. Then I had outstanding service while getting my Jetta’s fans replaced. Getting into a loaner vehicle that Paul helped me with was an absolute breeze. Then Wade made sure to stay in close contact with me about my car. Returning my loner car was just as easy! What impressed me most of all is Wade and Paula’s great memories! As soon as I walked in Wade knew exactly who I was after our initial meeting. I felt extremely valued and well taken care of! Thank you! More

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5-star experience! Having never leased a car before I/ my parents had a ton of questions about the entire process as well as questions about the car. Every single one of Having never leased a car before I/ my parents had a ton of questions about the entire process as well as questions about the car. Every single one of our questions where answered, as well as questions we didn't even think to ask. The service was spectacular and we never felt rushed or pressured into anything we weren't looking for. Thank you for making this process easy to handle and easing all my concerns. I love my new car!! More

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Attentive and friendly I have always had attentive and friendly people assist me at this dealer from buying my car to bringing it in for maintenance. My wait time has alway I have always had attentive and friendly people assist me at this dealer from buying my car to bringing it in for maintenance. My wait time has always been minimal. More

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Tire repair Great service, as usual! Their waiting room is nice and comfortable with great WiFi. Did not have to wait long at all. Will be back for sure! Great service, as usual! Their waiting room is nice and comfortable with great WiFi. Did not have to wait long at all. Will be back for sure! More

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hasselfree car shopping I had THE BEST experience shopping for my new Jetta and the Dean team of Matt, Carl and Dustin made it happen! Thank you guys! I had THE BEST experience shopping for my new Jetta and the Dean team of Matt, Carl and Dustin made it happen! Thank you guys! More

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10,000 mile service I am impressed with the new facilities. Drop off was easy. I waited and it took less than an hour. Everyone was very nice, especially Paul. I am impressed with the new facilities. Drop off was easy. I waited and it took less than an hour. Everyone was very nice, especially Paul. More

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Quick, efficient, friendly I was able to drop off my car before work with ease. I received a text later in the morning to notify me that the repair (replacing the parking brake) I was able to drop off my car before work with ease. I received a text later in the morning to notify me that the repair (replacing the parking brake) was finished. The car was ready for me after work and I had no issues picking it up and paying. More

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Great Service Department Paul was very helpful in dealing with my difficult extended warranty company. He worked hard to come up with a solution, when the warranty company was Paul was very helpful in dealing with my difficult extended warranty company. He worked hard to come up with a solution, when the warranty company was unwilling to help me out. Also, Dean Team's service loaner is a very valuable perk...I would have been car-less for the duration of my repair, if not for their free loaner. More

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Service Department 5 Star Service! I purchased and took my GLI to another VW dealership for service, but over the past year or so the service department had changed and wasn't the same. I purchased and took my GLI to another VW dealership for service, but over the past year or so the service department had changed and wasn't the same. I was referred to the Dean Team and they have been amazing! They are always professional, kind, and educated. They never seemed bothered if I ask them questions about needed or extra services. I trust when I take my GLI to be serviced there they perform all the services and perform them properly. If you are looking for a good VW service department I highly recommend the Dean Team VW in Ballwin. More

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Great customer service Paul, Annie and Eric are AWESOME service consultants who bend over backward to make my experience exceptional each & every time! I would not take my V Paul, Annie and Eric are AWESOME service consultants who bend over backward to make my experience exceptional each & every time! I would not take my VW anywhere else! More

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