Paul Duffy

They were very friendly and easy to get along with. They shopped around and got me the best interest rates available. Sebastian stayed in touch with me after my initial visit to see if he could help. They shopped around and got me the best interest rates available. Sebastian stayed in touch with me after my initial visit to see if he could help. More

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Great family based facility. Great staff and a pleasure to work with. Honestly and loyal to their customers. Take the extra step to try and make everyone happy and comfortable to work with. Honestly and loyal to their customers. Take the extra step to try and make everyone happy and comfortable More

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New Vehicle Purchase We always enjoy shopping for our vehicles at Ricart Ford. We appreciate the friendly staff and how easy they make the purchase process. Thank You We always enjoy shopping for our vehicles at Ricart Ford. We appreciate the friendly staff and how easy they make the purchase process. Thank You More

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I’ve been a member of the Ford family for 9 years and 4 vehicles. I’m ultra happy every time I leave the lot. vehicles. I’m ultra happy every time I leave the lot. More

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Buying Best experience, great people to work with. Would recommend all we worked with. Dealership is wonderful. Drove 500 miles expecting to wait, but vehic Best experience, great people to work with. Would recommend all we worked with. Dealership is wonderful. Drove 500 miles expecting to wait, but vehicle, salesmen, and finance were all ready for us. Thank you More

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THANKS this is #5 ford truck i have gotten here and the people i worked with are really great! Thanks guys for everything. ihope to get #6 in the future. this is #5 ford truck i have gotten here and the people i worked with are really great! Thanks guys for everything. ihope to get #6 in the future. More

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Awsome Very professional and friendly experience. I will be back and recommend to all of my family and friends . Jay was great to work with. Very pleasant Very professional and friendly experience. I will be back and recommend to all of my family and friends . Jay was great to work with. Very pleasant young man More

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Hidden charges and dishonesty Watch for hidden charges on your oil changes at Ricart, they are not being honest! They charge 18.20 base for the oil filter that automatically inclu Watch for hidden charges on your oil changes at Ricart, they are not being honest! They charge 18.20 base for the oil filter that automatically includes Drivesure coverage unknowingly to the customer. I researched and found it's a roadside assistance program under a company called Keux. I never asked for this roadside assistance coverage to be added to my service cost. I know this is not a free product, because I checked with other dealers in the area who's charge for oil filter is $7 cheaper than Ricard and they offer Krux separately and openly. When I questioned the service manager on the 42.68 cost of a simple oil filter change, she said that $36.99 was Fords standard cost for an oil change, they don't set charges, its nationwide amount with all dealers. That was a lie, I checked with 2 other dealers, one in Illinois and one in Delaware OH, both quoted 29.95. Basically, the manager there refused to compensate me when I brought this to her attention and she escalated the situation by not being honest with me, or at the least making it right by compensating me for the hidden overcharge, hence frustrating me further. After I left, they called me on my cell, cancelled a future service appointment I had and said I am not welcome back because of my behavior in front of their customers. I guess they did not like getting called out on their xx lies and hidden charges in public. Where I come from (Chicago) we call people and service providers out on their xx. I do not apologize for getting upset and I would like to see them stop doing this to other consumers, it's crap. I bet that $7 profit on every oil change adds up! Honestly, I won't ever go back there, it's not about the $7, it's about the dishonesty. Makes you wonder what other lies they are hiding. Funny thing is, to extend the xx, they gave me a paper after I finally paid the full charge, about the roadside coverage for 6 months and said it's free and included as part of their oil changes, even shows a separate line of 0 charge on my invoice, lol! And lastly, we purchased a 40k vehicle here 7 months months ago, wish I could have gone to Byers in Delaware instead for my purchase, service there is honest and better. More

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New Ford from Quarter Horse Congress They were awesome from first moment we met with Jake Moore. Doug McFarland , Paul Duffy and Ted Hanawalt were easy to work with. We had been lookin They were awesome from first moment we met with Jake Moore. Doug McFarland , Paul Duffy and Ted Hanawalt were easy to work with. We had been looking at several dealers prior to stopping up at the congress but found exactly what we wanted there, along with price. Always thought Ricart was a high pressure sales place but did not see that at all. Very impressed with their professionalism and knowledge of their products. More

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Didn't want my money but didn't want another dealer to have We live in a state that borders theirs and were looking for a Ford F-350 Super Duty dually. I saw that Ricart had 3 advertised online so I called and We live in a state that borders theirs and were looking for a Ford F-350 Super Duty dually. I saw that Ricart had 3 advertised online so I called and asked the salesman to send me the window stickers on those 3 which he did. I called him back and told him we were interested in one them. We were prepared to drive the 4 hours to this dealer if we could agree on pricing and such ahead of time. I asked for the A Plan price (as our daughter works for Ford) along with out the door price. He told me his mgr was busy and he would have to call me back. He didn't so I called him the next day and he told me the same thing, his mgr was busy, but still didn't call me back so I emailed him requesting the same and he did not respond to that. Since I could not get any response from the Ricart salesperson, we decided to go to our local Ford dealer and have them trade a vehicle to get the truck from Ricart. So our Ford dealer called Ricart and left messages on the phone then sent emails all of which were not responded to. Trading vehicles is a common practice between dealers. After a week Ricart finally decided to respond but still stalled with excuses. So 2 weeks later our Ford dealer actually gets the truck here so we can see i and purchase it. Now we have lost $1500 in rebates because first Ricart didn't want to make the sale to me and second because the stalled our dealer for 2 weeks. When buying a $60,000 vehicle, $1500 is important. Ricart had this truck sitting on their lot for at least 10 months. You would think they would want to sell especially since that is their business or so I thought. So, thank you Corey Carter and Paul Duffy for all your help and losing me $1500. More

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