After I dropped it off, they took a video of my car and
the person was talking fast and it was noisy. I couldn’t understand what they were saying what all my car needed. I tried to call 10 or 12 times diff
the person was talking fast and it was noisy. I couldn’t understand what they were saying what all my car needed. I tried to call 10 or 12 times different phone numbers to the dealership for Service to talk to them about all that And by the time I finally got through 3035 minutes later, they said my car was done and ready to go.
More
by cynthiareneeroberts
Verified Customer
Verified Customer
Service Price Transparency
My service was completed with my vehicle parked at the
front and I waited 35 minutes for the keys at the front to find out that the keys were already there after 35 minutes. Additionally my windshield flu
front and I waited 35 minutes for the keys at the front to find out that the keys were already there after 35 minutes. Additionally my windshield fluids were not filled. The vehicle came back empty. I did know until I left after frustration
More
by Sam26x
Verified Customer
Verified Customer
Other Employees Tagged:
Paul Davila
Shop is always kept clean Paul is a very patient and
pleasant person to communicate with.
pleasant person to communicate with.
More
by MYMEL20
Verified Customer
Verified Customer
Other Employees Tagged:
Paul Davila
Nov 10, 2025 -
Big Star Hyundai responded
Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.
Good communication, not pushy He was very nice and kept
me informed about what was needed and showed me the diagnostics
me informed about what was needed and showed me the diagnostics
More
by Cglamma63
Verified Customer
Verified Customer
Other Employees Tagged:
Paul Davila
Nov 03, 2025 -
Big Star Hyundai responded
Thank you so much for your review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.
Not satisfied and not going to this dealership anymore .
My palisade is 2025 and if any part which is even not my mistake they don’t claim under warranty . I already sent this case to my attorney and mailed
My palisade is 2025 and if any part which is even not my mistake they don’t claim under warranty . I already sent this case to my attorney and mailed to Hyundai USA as well . It happens 3rd time and dealership is not concerned with anything .
More
by Muhammad
Verified Customer
Verified Customer
Service Price Transparency
Oct 27, 2025 -
Big Star Hyundai responded
Thank you for your business and taking the time to share your feedback regarding your recent warranty experience. We are sorry to hear that you are not satisfied and understand your frustration. We want to be clear about the warranty process: Warranty claims coverage is ultimately determined by the vehicle manufacturer, not the dealership. If supported by sufficient evidence that it will be a covered repair, we submit the claim, and the manufacturer makes the decision on whether the repair is covered under the warranty policy. While we are bound by the manufacturer's decision, we certainly want to ensure that your case was handled completely and accurately. We would be happy to immediately investigate the details of your service visits and the specifics of the denied claims to confirm that nothing was missed during the process. Please contact me directly at kohly@bigstarhyundai.com with your VIN and contact information. We appreciate you bringing this to our attention and look forward to the opportunity to review your situation. Kohl Young, Service Director.
Our service was great and Paul was too.
We’ll be back for our next services in the near future.
We’ll be back for our next services in the near future.
More
by holmesjamie
Verified Customer
Verified Customer
Service Price Transparency
Oct 20, 2025 -
Big Star Hyundai responded
Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.
Service writer flat out lied to me.
I will be looking for another dealer to take my vehicle.
I will be looking for another dealer to take my vehicle.
More
by dadams398
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2025 -
Big Star Hyundai responded
Thank you for your business and feedback. We're very sorry to hear that you had a negative experience and feel that a service writer was dishonest with you. We take these matters very seriously and would like to understand what happened. If you are willing to discuss this further, please contact me directly at kohly@bigstarhyundai.com. We would appreciate the opportunity to address your concerns and try to regain your trust. Kohl Young, Service Director
Hi!
I was alright with my service until I got the chip in my windshield, and Paul found it necessary to say again and again that ‘they were unable to tel
I was alright with my service until I got the chip in my windshield, and Paul found it necessary to say again and again that ‘they were unable to tell from the cameras if the chip was already there but not to worry, we’re taking care of it no problem’. To say it once, ok..but once I said the location of the chip is right at the driver’s side front view, and I would’ve noticed it, that ‘we couldn’t tell for sure from the cameras, but we’re taking care of it..’ narrative should’ve ceased. Instead Paul repeated it at least 2-3 more times during my additional hour while the chip was being ‘repaired’. Stuff happens, and I understand that; but it happened while in Big Star Hyundai’s care. When Paul kept repeating that statement, it started to feel like an insinuation as though I could be lying but they were going to do me the favor or taking care of it anyway. It definitely added insult to injury. So to summarize, my first service experience at Big Star Hyundai resulted in damage to my windshield AND me feeling insulted by an employee of this service department. This is the 3rd survey I have completed as requested by Hyundai from various platforms. I have also left reviews on their website, Google, and Yelp. No one since then has reached out, apologized, explained, responded, NOTHING. Says a lot without saying anything at all. Hopefully other potential consumers/patrons will see it though and avoid Big Star Hyundai in Friendswood.
More
by Trina
Verified Customer
Verified Customer
Aug 07, 2025 -
Big Star Hyundai responded
Thank you for your business and feedback regarding your recent service experience. We sincerely apologize for the frustration and inconvenience this situation has caused. We are very sorry that we missed your previous messages and have not responded to your surveys and reviews. This is not the level of service or communication we aim to provide, and we deeply regret the oversight. We are glad to hear that the windshield repair was completed, but we understand that the way the situation was handled was upsetting. We apologize that the advisor's comments made you feel as though your concerns were not being believed. While that would not possibly be our intention, nevertheless we left you our valued customer, with that impression. We are addressing this with our team to ensure our communication is more empathetic and professional in the future. We want to make sure your experience is fully resolved and would like to speak with you directly. We value your business and hope to restore your confidence in our dealership. Please contact me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.
My service was done quickly and efficiently.
However they did not reset the oil counter or the service counter.
However they did not reset the oil counter or the service counter.
More
by Sigma.slp
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2025 -
Big Star Hyundai responded
Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.
very pleased with the work they did on my car they were
courteous and very informative.
courteous and very informative.
More
by VICKIEJONES239
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2025 -
Big Star Hyundai responded
Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.
Dealer Reviews
Cars for Sale
Dealer Log In
