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Paul Davila
Paul Davila at Big Star Hyundai

Paul Davila

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.7
57 Reviews
4.7

57 Reviews

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57 Reviews of Paul Davila

July 25, 2025

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very pleased with the work they did on my car they were courteous and very informative. More

by VICKIEJONES239
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Recommend Dealer
Yes

Other Employees Tagged: Kaleb Chadwell, Bryan Malave

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June 29, 2025

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I always appreciate the work done when I come to Big Star. They never pressure you into purchasing the optional things. It’s a nice change from other places. More

by tammyeckhardt7
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Recommend Dealer
Yes
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Jun 30, 2025

Big Star Hyundai responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

June 22, 2025

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Everything went smooth and the Customer Service was way more than exceptional and I really do love this location More

by arenshenry
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Bryan Malave, Jessica Harber

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Jun 23, 2025

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

June 12, 2025

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Was not satisfied with the service. There was a lack of Communication between advisor and I. Felt like they didn’t really care about the customer. More

by brandondeluna128
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Recommend Dealer
No
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Jun 13, 2025

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. We agree, good communication is paramount in ensuring customer satisfaction and we should have done better. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

June 06, 2025

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Great customer service. They are always through and communicate everything beforehand. Love the snacks too! More

by graceful0285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Bryan Malave, Jessica Harber

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Jun 09, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your review means a lot to the Big Star Team. We look forward to serving you again soon

June 06, 2025

Dealership Rating
Employee Rating

Great customer service. They are always through and communicate everything beforehand. Love the snacks too! More

by graceful0285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Bryan Malave, Jessica Harber

Report | Print
Jun 09, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-Star review means a lot to the Big Star Team. We look forward to serving you again soon

June 05, 2025

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The wait was not long. Employees were extremely courteous and professional. Service department is great! More

by KATEVERS56
Recommend Dealer
Yes

Other Employees Tagged: Paul Davila

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Jun 05, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 02, 2025

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My routine oil change and tire rotation service on May 30th complete with video was done in a timely manner. Paul Divila was personable and answered any questions that I had. Although I had another appoin More

by ABAKER8916
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Jun 03, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 02, 2025

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Oil change light wasn’t reset. Car not washed . Had to figure out how to get the light off on dash More

by tiffjr2002.tw
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Jun 03, 2025

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

May 22, 2025

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Employee Rating

The dealership was very clean and provided plenty of snacks for their guests. My only complaint is about the wait time. More

by tomiajack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 22, 2025

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

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