Paul Davila

Service writer flat out lied to me. I will be looking for another dealer to take my vehicle. I will be looking for another dealer to take my vehicle. More

by dadams398 Verified Customer Verified Customer

Report | Print

Hi! I was alright with my service until I got the chip in my windshield, and Paul found it necessary to say again and again that ‘they were unable to tel I was alright with my service until I got the chip in my windshield, and Paul found it necessary to say again and again that ‘they were unable to tell from the cameras if the chip was already there but not to worry, we’re taking care of it no problem’. To say it once, ok..but once I said the location of the chip is right at the driver’s side front view, and I would’ve noticed it, that ‘we couldn’t tell for sure from the cameras, but we’re taking care of it..’ narrative should’ve ceased. Instead Paul repeated it at least 2-3 more times during my additional hour while the chip was being ‘repaired’. Stuff happens, and I understand that; but it happened while in Big Star Hyundai’s care. When Paul kept repeating that statement, it started to feel like an insinuation as though I could be lying but they were going to do me the favor or taking care of it anyway. It definitely added insult to injury. So to summarize, my first service experience at Big Star Hyundai resulted in damage to my windshield AND me feeling insulted by an employee of this service department. This is the 3rd survey I have completed as requested by Hyundai from various platforms. I have also left reviews on their website, Google, and Yelp. No one since then has reached out, apologized, explained, responded, NOTHING. Says a lot without saying anything at all. Hopefully other potential consumers/patrons will see it though and avoid Big Star Hyundai in Friendswood. More

by Trina Verified Customer Verified Customer

Report | Print

My service was done quickly and efficiently. However they did not reset the oil counter or the service counter. However they did not reset the oil counter or the service counter. More

by Sigma.slp Verified Customer Verified Customer

Report | Print

very pleased with the work they did on my car they were courteous and very informative. courteous and very informative. More

by VICKIEJONES239 Verified Customer Verified Customer

Report | Print

I always appreciate the work done when I come to Big Star. They never pressure you into purchasing the optional things. It’s a nice change from other places. Star. They never pressure you into purchasing the optional things. It’s a nice change from other places. More

by tammyeckhardt7 Verified Customer Verified Customer

Report | Print

Everything went smooth and the Customer Service was way more than exceptional and I really do love this location more than exceptional and I really do love this location More

by arenshenry Verified Customer Verified Customer

Report | Print

Was not satisfied with the service. There was a lack of Communication between advisor and I. Felt like they didn’t really care about the customer. There was a lack of Communication between advisor and I. Felt like they didn’t really care about the customer. More

by brandondeluna128 Verified Customer Verified Customer

Report | Print

Great customer service. They are always through and communicate everything beforehand. Love the snacks too! They are always through and communicate everything beforehand. Love the snacks too! More

by graceful0285 Verified Customer Verified Customer

Report | Print

Great customer service. They are always through and communicate everything beforehand. Love the snacks too! They are always through and communicate everything beforehand. Love the snacks too! More

by graceful0285 Verified Customer Verified Customer

Report | Print

The wait was not long. Employees were extremely courteous and professional. Service department is great! Employees were extremely courteous and professional. Service department is great! More

by KATEVERS56 Verified Customer Verified Customer

Report | Print