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Paul Bonilla

Overview Reviews (115) Inventory (235)

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Paul Bonilla

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Paul Bonilla

Service Writer

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

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4.4

115 Reviews

Overview Reviews (115) Inventory (235)

4.4

115 Reviews

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115 Reviews of Paul Bonilla

December 12, 2024

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Employee Rating

Very friendly service! Very prompt service! Very pleasant staff! Very good advice for the future! Very prompt service! Very pleasant staff! Very good advice for the future! More

by rgsbsc

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Fuche, Bill Tegethoff, Felicia Wardrick

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Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5-star review! We appreciate your business and look forward to working with you again in the future.

December 04, 2024

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Everyone in the service department is always so helpful. They always explain everything and give so much detail about everything being done to the vehicle. They always explain everything and give so much detail about everything being done to the vehicle. More

by dani.tillawi

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Fuche, Bill Tegethoff

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Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5-star review. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

December 03, 2024

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Excellent service provided, very professional and assisted me with a piece that was hard to get for my jeep. assisted me with a piece that was hard to get for my jeep. More

by sergioguzman191

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Fuche, Bill Tegethoff, Felicia Wardrick

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Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share you feedback and for the 5-star review. We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

November 21, 2024

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Told me my truck was ready for a recall but the repair wasn’t ready. Couldn’t repair small problem. I wasted my time wasn’t ready. Couldn’t repair small problem. I wasted my time More

by russsehnert

Verified Customer

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Workmanship

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Recommend Dealer

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Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

Our apologies for any frustration or car troubles you are having, and that you feel we were not able to meet your expectations. Please feel free to give us a call and we would be happy to discuss any services to your vehicle with you. We hope to earn back your business in the future.

November 21, 2024

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They took great care of my Wagoneer! They advised me on timing and helped with recall issues and assisted with customer service as needed! They advised me on timing and helped with recall issues and assisted with customer service as needed! More

by elizabethcosentino

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Fuche, Bill Tegethoff, Felicia Wardrick , Jalen gave good advice!

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Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your feedback and leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

November 20, 2024

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Always great experiences having my Jeep serviced here. Highly recommend! Everyone is very knowledgeable and professional. Highly recommend! Everyone is very knowledgeable and professional. More

by gina.dewar

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Fuche, Bill Tegethoff, Felicia Wardrick

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Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the tine to share your experience and for leaving us a 5 star review. We appreciate your business and your recommendation means the world to us. We look forward to working with you again in the future.

November 19, 2024

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Salerno Duane is the best in the business. 1st class customer service for new cars and services. No one better !! 1st class customer service for new cars and services. No one better !! More

by vlizza91

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Salerno, Matthew Fuche, Bill Tegethoff, Felicia Wardrick, Cesar Sanchez

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Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your gracious words and 5 star review! We’re delighted to hear you enjoyed our service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!

November 18, 2024

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Employee Rating

The customer service provided was excellent! They never disappoint- awesome group to work with. I give them 5 Stare's They never disappoint- awesome group to work with. I give them 5 Stare's More

by egutierrez4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Henry Argueta, Mike Salerno, Matthew Fuche, Bill Tegethoff, Felicia Wardrick

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Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for leaving a 5-star review. We are delighted that you found our customer service incredible and that our team was able to respond to your needs with helpfulness and patience. Your satisfaction is our greatest reward and we are here for you at any time.

November 13, 2024

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Labor rate is triple my local mechanic with no value added for the price difference. Parts price is double than I can purchase retail from another Jeep dealers online. Only going to the dealer due to th added for the price difference. Parts price is double than I can purchase retail from another Jeep dealers online. Only going to the dealer due to the FCA's lockout of my local mechanic from the computer. Truck was promised when finished. More

by carmenandrick

Verified Customer

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Recommend Dealer

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Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

November 12, 2024

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Jaylin was great - very friendly and efficient Easy process - car ready when they said it would be process - car ready when they said it would be More

by patricia_shorrock

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Paul Shorrock

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Nov 12, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5-star review. It is wonderful to hear that Jaylin was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future!

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