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Paul Asano
Paul Asano at Ken Ganley Ford Parma
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Paul Asano

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.8
60 Reviews
4.8

60 Reviews

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60 Reviews of Paul Asano

November 14, 2024

Dealership Rating
Employee Rating

GREAT SERVICE WILL COME BACK IN THE FUTURE GOD WILLING WILL TELL OTHERS THANK YOU More

by LSCHI98711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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November 12, 2024

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Employee Rating

Dave is the best! Get your vehicle to him now and see why you don’t need to go anywhere else. More

by InNeedOfGreatCar
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga

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November 11, 2024

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Employee Rating

Paul was very helpful, and explained the process well. Appreciate his professionalism and helping through the process. More

by CHARLESJEFFERSON91
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Workmanship
Service Time
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Recommend Dealer
Yes
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Nov 11, 2024

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Charles, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

November 11, 2024

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Employee Rating

I was seen on time. Work was completed expediently. The staff was pleasant. The garage was spotless. More

by TROGOPIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga

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Nov 12, 2024

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 09, 2024

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Employee Rating

Very satisfied. Most service I had done were recalls and were done by the Mobile Service technician. He was excellent. Arrived on time. He was friendly and courteous More

by JSACKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Bode

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Nov 11, 2024

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Nov 12, 2024

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 08, 2024

Dealership Rating
Employee Rating

Workers our nice and friendly. Got my oil change nice and fast . Definitely will come back. More

by DayDay130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 09, 2024

Ken Ganley Ford Parma responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 08, 2024

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Employee Rating

Paul was very helpful, friendly and kind. The reason I came to this location. Thank you. More

by bjclark2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 05, 2024

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Second time back since the change ( Bob Gillingham) I believe Ken Ganley stepped up to 100% on customer service from Alyssa customer service on the phone to the service department. Very Clean inside Wo More

by JERRYKASZAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Jeffery , Who ever worked on my car Saturday. Thank you

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Nov 07, 2024

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be supportive during your experience here at Ken Ganley Ford Parma. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2024

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Employee Rating

Very accommodating and helpful to get our service and then trade in for new car More

by Mary Lou
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito, Mike LaScola, George Hadgigeorgiou

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Oct 31, 2024

Ken Ganley Ford Parma responded

Thank you, Mary Lou! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

October 31, 2024

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Employee Rating

The explanation from service person was thorough. Too bad Ford has created such a negative situation More

by GREGMUNIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 01, 2024

Ken Ganley Ford Parma responded

Greg, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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