Paul Asano

The technician was very professional and explained my results of the works package. I was very happy with the detailed explanation results of the works package. I was very happy with the detailed explanation More

by Jodie Verified Customer Verified Customer

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Very good service and it didn't take long a job well done for me for me More

by dcochran694 Verified Customer Verified Customer

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Great experience. George kept me updated throughout the process and completed brake replacement and tire replacement. George kept me updated throughout the process and completed brake replacement and tire replacement. More

by Jennifer.rowell Verified Customer Verified Customer

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My experience at Ken Ganley ford was very nice. All people I dealt with were knowledgeable and very pleasant. All people I dealt with were knowledgeable and very pleasant. More

by Roadking2003b Verified Customer Verified Customer

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Everything went extremely smooth and professional was unexpectly happy with the overall service and the way I was treated unexpectly happy with the overall service and the way I was treated More

by pnewton2222 Verified Customer Verified Customer

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Very kind and respectful service. Easily explained details of the services performed. Good overall experience. Easily explained details of the services performed. Good overall experience. More

by dderoberts Verified Customer Verified Customer

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Brought a company vehicle 2023 F-150 in for service with 12k miles. They held it for a day with no courtesy call. I went in the next day and they said they ordered the part and will need another day. I aske 12k miles. They held it for a day with no courtesy call. I went in the next day and they said they ordered the part and will need another day. I asked for a courtesy car and they told me that they do not usually lend cars that are company cars. It is a courtesy they say. Isn’t courtesy giving a call to let the customer know they wont have their car that day? I bought a Ford Ranger from here about ten years ago and I never got treated in such a way probably because I bought it and not the company. If this dealership is only going to respect the individual who buys the car compared to the company who buys multpile cars for their employees then they should let them know that. Just because a person has a company vehicle doesnt mean you can treat them differently unless thats the culture. Please respect all customers next time and and when my company asks me what truck I need it definitely will not be a Ford, especially from Ganley Ford West. Pretty sad over a one day, again ONE DAY courtesy vehicle for a product you put on the street that malfunctions after 12k miles, have some accoutability please, thank you. More

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They were very professional. I didn't have an appointment and they checked out what was wrong. The oil light was coming on after they did my oil change the week before. I'm very I didn't have an appointment and they checked out what was wrong. The oil light was coming on after they did my oil change the week before. I'm very grateful for that. More

by rob61270 Verified Customer Verified Customer

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I used to go to the ganley in Middleburg heights but I've had many issues with them. From Annette Conrad and from their service manager John. They are very unprofessional. So I decided to try ganley Ford wes had many issues with them. From Annette Conrad and from their service manager John. They are very unprofessional. So I decided to try ganley Ford west and the first person I spoke to was Paul. Paul is a great guy and an asset to your company. I hope you realize what you have in a guy like him. You have a customer for life now because of Paul Asano! More

by jasonjvb Verified Customer Verified Customer

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Lack of communication. Poor customer service Took over 5 months to get my car back was not offered a loaner also have shaking in the front of my car that wasn't there when Poor customer service Took over 5 months to get my car back was not offered a loaner also have shaking in the front of my car that wasn't there when I took it in. More

by lakishawilson53 Verified Customer Verified Customer

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