Patrick Hamama | Page 3

Very poor communication in sales and service. If I am spending $100k+ on a vehicle at the very least you can answer and return my numerous phone calls. I will take my money and business elsewhere If I am spending $100k+ on a vehicle at the very least you can answer and return my numerous phone calls. I will take my money and business elsewhere. More

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Aaron and the staff at Audi of Farmington were great. Car was ready to drive when we asked, and they were willing to deal. As good an experience of buying a car as I have had! Car was ready to drive when we asked, and they were willing to deal. As good an experience of buying a car as I have had! More

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I would rate Patrick Hamama the highest rating possible. He was my salesman for my new car, purchased last May (2022). My car was recalled in November 2022 and has been in their service shop ever since, ove He was my salesman for my new car, purchased last May (2022). My car was recalled in November 2022 and has been in their service shop ever since, over 3 months now, “waiting for parts.” It wasn’t until I got Patrick involved that the service manager called me with an update. The service manager never responded to my voice mail from 3 weeks earlier. When I called Patrick, recently, to complain, the service manager responded to me within 10 minutes of that phone call. Patrick is amazing. I would purchase another car from him in a heartbeat. I’m just not sure I would take my car back to their service department, based on this recall experience. Time will tell. I do have a loaner, and that is positive. I just want my recalled car back, especially since I purchased it new and was only able to drive it for 6 months before it was recalled. I don’t know if this recall/parts issue is the fault of Audi not being prepared or the dealer not being prepared. Maybe you can tell me. Either way, my car has been sitting since November, waiting for parts to be shipped. More

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i purchased 2023 Audi R8 from Patrick. great job getting the info and fast response. great job getting the info and fast response. More

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We scheduled an appointment to see an Audi that they had listed on Cars.com as ready to go, then were told the vehicle hadn't gone through inspection yet and we had to wait to test drive it after changing o listed on Cars.com as ready to go, then were told the vehicle hadn't gone through inspection yet and we had to wait to test drive it after changing our plans. After 2 days, the sales person told us the car needed too many repairs and was being wholesaled and we could not look at/purchase it. Why list it on Cars.com if it wasn't even ready to be test driven/sold? They also advertise home test driving and delivery on Cars.com but when we called they said they didn't offer that and we would have to drive to their dealership. Terrible customer service and terrible business practices. More

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Contacted me promptly. Gave a fair price for a new vehicle and kept me informed along the way. Gave a fair price for a new vehicle and kept me informed along the way. More

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We purchased a Q5 from Patrick at the start of '22 and have been very pleased with the vehicle. Patrick was great to work with with his relaxed and friendly attitude. We would be happy to work with him in have been very pleased with the vehicle. Patrick was great to work with with his relaxed and friendly attitude. We would be happy to work with him in the future. More

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I love my new car! I am very pleased with my purchase and the buying process. Patrick was very helpful and answered all my questions, was available when needed, and was I am very pleased with my purchase and the buying process. Patrick was very helpful and answered all my questions, was available when needed, and was professional. More

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Unorganized location in Farmington hills. I love my vehicle but it sucks getting any service at this place. I scheduled and a oil change and reserved a loaner a month in advance, just for me to arrive vehicle but it sucks getting any service at this place. I scheduled and a oil change and reserved a loaner a month in advance, just for me to arrive and they don’t have a vehicle available. Now I’m late for work, inconvenienced on gas and I still have to return for an oil change. Keep in mind I needed my oil changed a week ago but they said 9/24 was the soonest loaner available. I’m so upset and will be avoiding service here at all cost!! More

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I have been visiting Audi of Farmington Hills since 2012. I have had excellent experiences both with the dealer, and with Jerron. Jerron makes you feel as though your vehicle is the most important one when I have had excellent experiences both with the dealer, and with Jerron. Jerron makes you feel as though your vehicle is the most important one when you’re talking to him. He also makes sure that everything possible is done when your vehicle is at the dealership to ensure you get the best product/value. When I need something for my Audi, he’s usually my first call. More

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