Patrick Hamama

Patrick was helpful, professional, and made the car-buying process easy. Highly recommend their service! car-buying process easy. Highly recommend their service! More

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Patrick is an extremely attentive salesperson. We purchased 2 vehicles from him in less than a month and our experience was extremely favorable. He is attentive, diligent and responsive on a momen We purchased 2 vehicles from him in less than a month and our experience was extremely favorable. He is attentive, diligent and responsive on a moment’s notice! Will certainly be purchasing more vehicles from him in the coming months. More

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I purchased an Audi Q7 on April 18, 2024. I have owned Audi’s since 2018, but never purchased from Farmington in the past. I was assured I would get valet service and a loaner, if my car n I have owned Audi’s since 2018, but never purchased from Farmington in the past. I was assured I would get valet service and a loaner, if my car needed service. This was very important to me, since I live approximately 40 miles from the dealership. I called for service, because when I accelerated my steering wheel would vibrate back and forth for 2-3 seconds, and I had no control over the car. It happened 5 times and was extremely unnerving. I talked to Alex and she asked if I used my turned signal. I always do. She asked if I was changing lanes, and yes, 4 out of the 5 times I was. She seemed puzzled and said they would check it out and at that point, I asked for valet. I was informed that it was no longer available. Then I was told if I wanted a loaner vehicle, they would have one for me at the end of October! (This was the last week of August). I found this to be totally unacceptable. She said I should contact my salesperson, and he might be able to get me a loaner sooner. So, I called Patrick Hamama, and explained what was happening with my car. He said he would call me back after he talked to a manager. I never heard back from him. I left several messages over a 3-day period. I was not comfortable driving the car and decided to have it towed to the dealership the following Wednesday. Audi roadside only covers the first 24 miles. I assumed the extra cost of $90. Within a couple hours, I received a text saying my car checked out fine. I called the service department and talked to Jessika. Again, I explained what was happening, and that I was afraid to drive the car. She said there was nothing more she could do, so I asked to speak to the service manager. She said she would ask him to call me. My husband and I both left messages for Jerron the manager, that day and on Thursday and Friday. No return calls. I left my final message around 3:30 on Friday. About 10 minutes later, my husband received a call from Justin, returning the call for Jerron. My husband put him on speaker phone. I told Justin that I was afraid to drive the car, because I didn’t know why the steering wheel started vibrating like it did. Justin said that there was nothing wrong with my car, and that I needed to pick it up. He then started yelling at us, saying that he was going to have the car towed to a repo lot. He said that his service station was not my parking lot and I needed to get it out of there now. I said I wanted to sell the car back to them then, because I was afraid to drive it. I asked him to get me an appraisal. He refused. He told me to call sales. Next I talked to Mickaela in sales. She said she would go over to service and call someone to appraise it. I never heard back from her. On the following Monday morning, I called Audi roadside and had the car towed back to me. I did not have anyone to drive me to the dealership, and I was afraid Justin would have it towed to repo. I was charged $363.57 for the tow. My son started doing some research on this issue, and discovered it was the “lane assist” that was taking control of my car. We watched several You-tube videos and found that I was not the only one disturbed by this feature. My question is, why did no one explain this to me. I talked to Patrick, Alex, Jessika, and Justin. Not one of them explained that this was how the lane assist feature worked. This was not my first Audi, but I never experienced this in the other cars during the 6.5 years I drove them. If one of these “Audi specialists” had taken the 3 minutes to explain this feature to me, and that it could be turned off, my car would not have needed service. So now I am out $453.57 and I think Audi should reimburse me. I suggest they teach their staff the meaning of “customer service.” I am currently in discussions with Audi USA to review this very poorly run dealership. More

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Patrick was really helpful and friendly, I would definitely recommend to friends and family Thank you definitely recommend to friends and family Thank you More

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Patrick was really helpful and friendly , I would recommend Patrick to my friends and family Thank you Patrick recommend Patrick to my friends and family Thank you Patrick More

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I just leased my second car from Patrick. Very responsive, accommodating and helpful. Definitely recommend to anyone looking to lease or purchase a car! Very responsive, accommodating and helpful. Definitely recommend to anyone looking to lease or purchase a car! More

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Patrick was amazing. Attentive, responsive, knowledgeable and not pushy! Truly first class. He will be my go to sales man going forward. Attentive, responsive, knowledgeable and not pushy! Truly first class. He will be my go to sales man going forward. More

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Patrick Hamama is incredible! ! Super responsive, great follow up and he just makes the car buying process a breeze! When you are in the market, just call Patrick! ! Super responsive, great follow up and he just makes the car buying process a breeze! When you are in the market, just call Patrick! More

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Patrick was amazing and made this car buying experience very smooth! He was extremely responsive and always provided great advice/feedback. I would definitely work with him on my next car search. very smooth! He was extremely responsive and always provided great advice/feedback. I would definitely work with him on my next car search. More

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Patrick made purchasing a new car very easy for me. He answered all my questions, helped me set up my apps in the new car, and even helped with an issue I had on my previous Audi. Will definitely ref He answered all my questions, helped me set up my apps in the new car, and even helped with an issue I had on my previous Audi. Will definitely refer him to friends looking for an Audi. More

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