Patricia Doelle

Working with Elliott was excellent. He’s a real professional. I traded in my car for a newer model and Elliott made the process so easy. Actually, he exceeded my expectations. His post- He’s a real professional. I traded in my car for a newer model and Elliott made the process so easy. Actually, he exceeded my expectations. His post-purchase support was much appreciated. What a difference in dealerships compared with Catonsville Mercedes where I purchased 2 cars. Owings Mills Mercedes service is also excellent. David-Pikesville More

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As usual Elliott Bourne took very good care of me, making my next vehicle purchase a great experience. Luv my GLC 💙 my next vehicle purchase a great experience. Luv my GLC 💙 More

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Dennis took great care of me in leasing my new GLA. He is always thorough in answering all my questions, and makes sure I leave with a car I love. I am a repeat customer, and I’m sure I’ll be back agai He is always thorough in answering all my questions, and makes sure I leave with a car I love. I am a repeat customer, and I’m sure I’ll be back again. More

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Lucy was amazing - knowledgeable, patient, and provided great advice. She showed me around the cars, explained features, and more. I will definitely return to visit again and thank you, Lucy! great advice. She showed me around the cars, explained features, and more. I will definitely return to visit again and thank you, Lucy! More

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Excellent service keeps inform attentive follows up Detailed makes sure communication is current and timetable given up Detailed makes sure communication is current and timetable given More

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MB of Owings Mills is a rare bird of dealerships. Small enough to still care about the customer, but large enough to be very competitive with any other dealer. Their "Crown-Jewel" of the buying pro Small enough to still care about the customer, but large enough to be very competitive with any other dealer. Their "Crown-Jewel" of the buying process is their star salesmen, Dennis Epps. Over the years I have bought nine cars from dealers. No salesman has ever known all of their products, or explained the features and Options better than Dennis. No pressure, just assistance. No "Bait and Switch", just honest and fair pricing. Simply put, I trust Dennis and MB of Owings Mills. I have purchased two Mercedes from them already, and will buy another when it is needed. More

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This was an overall great experience! My service rep Patricia was very welcoming and extremely helpful, with everything from scheduling my appointment to notifying me of the necessary rep My service rep Patricia was very welcoming and extremely helpful, with everything from scheduling my appointment to notifying me of the necessary repairs and coverage! More

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Mercedes Benz of Owings Mill and my maintenance manager Patricia are the best in the world. Patricia customer service skills are beyond reproach she’s very well organized and her knowledge of her job is ve Patricia are the best in the world. Patricia customer service skills are beyond reproach she’s very well organized and her knowledge of her job is very refreshing, I would never deal with any other dealership because of the great service and staff. More

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Patricia Doelle has taken care of me for a number of years and she has always been friendly, courteous, knowledgeable, efficient, and professional. Always a pleasure! years and she has always been friendly, courteous, knowledgeable, efficient, and professional. Always a pleasure! More

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Horrible experience my car was brought in for a warranty repair on the headlight, and when I got home I discovered there was a panel damaged because it was visibly hanging down.when I took the car back not repair on the headlight, and when I got home I discovered there was a panel damaged because it was visibly hanging down.when I took the car back not even a week later they claimed I ran something over. Patricia Doelle the service advisor brought me into the shop to show me the damage. Only for me to show them the damage was from them improperly lifting the car causing even further damage. Patricia was very nasty and disrespectful. I have never experienced such aggression at a place of business and I refuse allow it. I had my vehicle serviced there prior and had to return because lugs were not tightened. More

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