Pat Masone | Page 6

Bought a used BMW from Michael Oscata. He and Pat Masone made the process super easy for me. Love my car and it was great experience. Will keep an eye on Prestige for my next car. He and Pat Masone made the process super easy for me. Love my car and it was great experience. Will keep an eye on Prestige for my next car. More

Report | Print

As I have done several times over the years, last week I drove 2 hours+ from Long Island to this dealership.... People might say,,," why would you ever do that when there are plenty of closer Volvo dealers drove 2 hours+ from Long Island to this dealership.... People might say,,," why would you ever do that when there are plenty of closer Volvo dealers to you then that one".? Why,,,because I have learned that nobody,,, nobody,,,,has treated me in the last number of years the way I have been treated at this dealership. Tina Bilokin , one of the sales manager, treats her customers like the showroom is her living room and those of us that deal with Tina look at it like we were just interacting with a gracious hostess. This time was alittle different however. This started by an email from Volvo Cars, the factory, disguised as if coming from Tina at the dealership. Its quite a way from when my lease would be up, and I guess they were startinmg early. Attached to the email was a proposal for a new one of same model, with minimal changes and upgrades. The monthly payment had the normal reasonable increase, but the cash required upfront was like nothing I had ever seen, like what one might expect for a Bentley,,no exaggeration, literally, It made me wonder if I could still afford the car. However it said to contact Tina directly with any questions. I did and she said to relax, disregard that quote that I sent her, that she had always taken care of me and would give me her own quote in the morning. The next morning she did,,monthy payment , again was as expected,,,amount down was a fraction of the factory offer,,,even less then I had ever paid,,Although I was not in a rush to do this early, I felt that since she was doing this, I was compelled to do it early...The car was ready for pickup in a few days and when I got there I was truly treated like their friend Tina, as stated, was super gracious,,, Ryan Wasik, the salesman that handled the rest of the transaction could not have been more of a gentleman, Pat, the Finance and Insurance guy that handled all the lease paperwork was a super guy to deal with,,I had asked about an add-on that I had in the prior lease and he stated that was in the lease as a gift from he and Tina, already included, and Wayne, the guy that tutors on features was very patient with me,,,The biggest thing is, people talk about credibility and transparency,,,, everything I was told over the phone,,was exactly what was written up when I got there,,no added fees, not one item more,,, nobody treats their customers like this,,nobody else that is,,that explains why I travel that far to get there More

Report | Print

Ron was terrific and made the whole process so easy. Everyone at Prestige was a pleasure to deal with. And our teenage driver is super happy! Thank you! Everyone at Prestige was a pleasure to deal with. And our teenage driver is super happy! Thank you! More

Report | Print

Amazing car buying experience very busy dealership that day, however, Ryan E was a top notch sales consultant keeping me informed throughout the process ⭐️ day, however, Ryan E was a top notch sales consultant keeping me informed throughout the process ⭐️ More

Report | Print

Ryan was excellent and the dealership met all my needs. Would use again. Very smooth transaction Would use again. Very smooth transaction More

Report | Print

Very knowledgeable personal. Easy to deal with. Everything was done in about a day. Nice selection of the cars. Ron was very helpful all through the purchase. Easy to deal with. Everything was done in about a day. Nice selection of the cars. Ron was very helpful all through the purchase. More

Report | Print

Ron is the ultimate professional when it comes to making a buyer feel at home and comfortable for such a large decision. He is patient and really takes the time to understand what you're looking for and ult a buyer feel at home and comfortable for such a large decision. He is patient and really takes the time to understand what you're looking for and ultimately what is best for you. We are repeat buyers at the dealership having enjoyed our first experience particularly with Ron as our sales representative. He took the time to properly test drive multiple models over multiple visits until we could choose the proper vehicle. The whole process is simple and everyone at the dealership is so nice and personable. They truly take the time to work with you and provide an excellent car buying experience. Once we were passed to Pat to finalize all the paperwork, again, everything is setup to make the experience as simple as possible. Overall great experience and would highly recommend the dealership and exceptional staff to anyone. More

Report | Print

I purchased a car at Prestige. Probably the worst experience of any car purchase compared to any previous car purchase. Whether you speak to sales people, product specialists or Probably the worst experience of any car purchase compared to any previous car purchase. Whether you speak to sales people, product specialists or accounting, they are too busy to call back before, during or after the sale. I have loved working with many other Volvo dealerships in the past but I must say Prestige is by far the worst customer service. More

Report | Print

Working with Ron Landstrom is always an outstanding experience! I was so pleased I recently brought my husband in to purchase a car from Ron. His knowledge, willingness to go the extra mile and charmi experience! I was so pleased I recently brought my husband in to purchase a car from Ron. His knowledge, willingness to go the extra mile and charming personality make the car buying or leasing experience exceptional. Ronnie as good as it can get! And the dealership in general is the best-everyone from the receptionists, to service department to sales people are outstanding in every way. I would never go anywhere else. More

Report | Print

Ran into Mike Oscata in the parking lot and asked about a few cars. He had customers but did his best to answer. Decided to come back when it was less busy and dealt with him to lease our XC60. What a nice p few cars. He had customers but did his best to answer. Decided to come back when it was less busy and dealt with him to lease our XC60. What a nice place to do business. We love our car and new Prestige family. More

Report | Print