Pat Masone | Page 31

It felt like you inherited the car from your family I was looking at couple cars from BMW, Range Rover Discovery & Volvo. I went to BMW dealership first and it felt like they were not interested in sell I was looking at couple cars from BMW, Range Rover Discovery & Volvo. I went to BMW dealership first and it felt like they were not interested in selling me any car. Didnt offer a test-drive all they wanted to talk about numbers thinking I would not be able to buy it..I just left from the dealership. Second I went to the RR. they were friendly & showed the car & etc but i had to bring my wife so I told them i will be back later but no follow-up call so i didnt go there. Finally, I just emailed Volvo and asked them if they can provide me with a quote - Rebecca was so nice that she gave a detailed quote so I knew what it will be costing me. She did the hard work not knowing if I will show-up to the dealer but I liked that as buying a car could take up your whole day....I went there and she introduced me to Tina and she took me for a test drive explained every feature in the car and she introduced me to other members and it felt like I was at a family re-union. No pressure, just we ended up talking about school and I felt so welcomed. They didn't have the car I wanted so they got that car and it was love at first sight..Even the finance was a breeze- 10 minutes not like other cars I bought it took forever to get everything finalized. The car was great and the team at Prestige was amazing so i bought the car with them..I highly recommend every one to buy car from them.. More

Report | Print

clear, welcoming, easy, high class What I love about Prestige Volvo is that it doesn't feel like a dealership. It's kind of a car spa. Very open, spacious, light, and welcoming. Coff What I love about Prestige Volvo is that it doesn't feel like a dealership. It's kind of a car spa. Very open, spacious, light, and welcoming. Coffee/Tea/HotCocoa and bagels if you want and high parlor tables to sit. If you have little ones there is a small little area for them as well. Sales people are very knowledgeable (I am biased to Lindsey Mastroianni, a total powerhouse and professional). She listens, she knows her stuff, she is awesome. The reception team are great. Everyone is great. It's a relaxing experience. I found the perfect car for me (Or I should say Lindsey suggested the XC60, a model I didn't even know about!) and I am driving around every day feeling sorry for everyone else on the road. ;-) Her follow up was great. She didn't need to check in on me, but she did. Total professional. Loved the whole experience. Would recommend to anyone. More

Report | Print

Could not have asked better as first car buyer. After shopping around for a whole week, endless research and fruitless trips to other dealers, Lindsey, Pat and Rebecca made that experience special a After shopping around for a whole week, endless research and fruitless trips to other dealers, Lindsey, Pat and Rebecca made that experience special and effortless. Previous dealers were not professional at some point and were more interested in selling me cars I was not interested in. That was a huge turn off and disappointment. I even spent an entire day at one point without any positive and successful outcome. Lindsey had everything set up and ready before I even came in. She even made a brief and very clear video of the car, which she sent to me a day before my visit. The test drive with Rebecca was the longest and most thorough I have ever experienced. Pat, the finance guy was very thorough and took the time to explain everything to me, all the while being extremely genuine and professional. The GM even stopped by on a Saturday and congratulated me on my first buy. Will definitely be going back and would recommend others to go there. More

Report | Print

Refinance Pat and Ron did an excellent job getting me out of my current lease and turned my car into a purchased vehicle. Great way to treat customers. I will d Pat and Ron did an excellent job getting me out of my current lease and turned my car into a purchased vehicle. Great way to treat customers. I will definitely revisit for my 3rd vehicle from this dealership. More

Report | Print

Great experience; Steve, you are the best :-)! We bought our 2016 XC60 in October. We were set on the model and looked at a few dealers for stock and price but went back to Prestige because our ini We bought our 2016 XC60 in October. We were set on the model and looked at a few dealers for stock and price but went back to Prestige because our initial meeting with Steve was great! He wasn't a pushy salesman and was very knowledgeable, attentive and patient .. went above and beyond with us and made the process super easy; Steve actually put the cars we looked at into an excel spreadsheet with all the features so we can compare them which made it so easy to pick the car we wanted. He walked us thru the car's many features and followed up with us to make sure we were good or to contact him if we had questions. The ladies in the front desk were also very friendly and attentive; overall a very pleasant experience. Thank you Steve ... we love our car!!! More

Report | Print

I rated Prestige Volvo excellent because everybody was very polite and the service was fast. Rich's very knowledgeable, friendly and I returned to Prestige Volvo because I really like Volvos and Rich was very polite and the service was fast. Rich's very knowledgeable, friendly and I returned to Prestige Volvo because I really like Volvos and Rich was a great guy to deal with. More

Report | Print

Better than my first time Tina helped me get the dream car i've always wanted. She made the experience extremely swift and wonderful. Her customer service skill is amazing and Tina helped me get the dream car i've always wanted. She made the experience extremely swift and wonderful. Her customer service skill is amazing and I really appreciate doing business with her. Will definitely recommend to anyone looking to get a new vehicle. More

Report | Print

Professionalism at Prestige This was my 2nd purchase experience w/ Prestige Volvo--My Sales Representative Ron Landstrom was extremely professional and easy to work with. Not on This was my 2nd purchase experience w/ Prestige Volvo--My Sales Representative Ron Landstrom was extremely professional and easy to work with. Not once did I feel that Ron was trying to press the sales process and he was eager to earn my business (even though I am a repeat customer of this dealership). Most of all-- he was patient (especially when my insurer was less than helpful in getting coverage bound). Secondly--but equally important- the Sales Manager PJ demonstrated an unbelievable degree of enthusiasm and accommodation to my specific needs. Again--very professional but not pushy-(much appreciated). Finally, the Business Mgr Pat demonstrated his professionalism and affability. Even other members of the sales and service team took the time to say hello and ask about me----this team pays attention. Overall the experience was top notch. In the 3 years I have been a customer of this dealership I have yet to encounter anyone who is anything but outgoing, friendly and genuinely interested in my best interest and satisfaction----and that especially extends to the terrific service team (I have worked with Bob most often). The entire team is professional and takes courtesy to a new level-------I must add-- my overall experience with the Prestige team is in distinct contrast to many prior experiences with other dealerships over a period of 35 plus years---they are simply the best I have encountered. Keep up the good work! More

Report | Print

Shopping with Best! Rating this Experience a Perfect 5 was simple. Tina and the Prestige Team went out of their way to make this a PERFECT experience! Thanks Rating this Experience a Perfect 5 was simple. Tina and the Prestige Team went out of their way to make this a PERFECT experience! Thanks More

Report | Print

Easy Peasy!! I was in a horrible car accident where my Volvo was totaled. I knew I wanted to purchase a new vehicle but I didn’t want to go through the car search I was in a horrible car accident where my Volvo was totaled. I knew I wanted to purchase a new vehicle but I didn’t want to go through the car search ordeal. I spent a few hours on line reviewing cars and found the one I wanted. I contacted Ron and in less than 2 hours I had purchased a SUV without even leaving my home. I went to pick it up the next day and thought, this is where the hassle and long delays starts. I looked over the car I was buying and was escorted in to meet Pat, the money man. I was done and out in my new car with keys in hand within 30 min. I drove away thinking these guys are awesome! More

Report | Print