Pat Masone | Page 53

From the first time I contacted this dealership and spoke with Paul, I felt that the staff was most interested in getting the best car for me. Both Paul and Marc are extremely pleasant to deal with and alway with Paul, I felt that the staff was most interested in getting the best car for me. Both Paul and Marc are extremely pleasant to deal with and always got back to me very quickly with answers to all of my questions. Unlike many dealers, Paul and Marc offered calm, level-headed information rather than hype and pressure. On pricing, I got a deal superior to what was offered to me at other dealerships. Their finance manager (Pat) is very experienced and made this part of the process a breeze! A special thanks to all of you for making my "Prestige experience" a very enjoyable one!! More

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We went in for a used Volvo we saw online. Car is great. But what really impressed me is the following. Professionalism: everybody treated us with respect, they were professional, friendly, courtious, and h But what really impressed me is the following. Professionalism: everybody treated us with respect, they were professional, friendly, courtious, and helpful. The atmosphere and tone: It was calm with no craziness. Everyone we dealt with was a seasoned pro. No wet behind the ears, over aggressive young sales reps. What makes it even more impressive is that this was a used car for just a few thousand dollars, and we were treated as if we were buying a brand new car for tens of thousands. I haven't had the car serviced yet so I can't comment on the "automotive service". But "customer service" was great. Imagine how you will be treated when you buy a new car. We dealt with the receptionist, 3 sales reps, one mechanic who moved the plates from the trade in car to the one we bought. The names I remember are Rich Curto, Mark, Joel, and Pat. I thought this type of service and professionalism had disapeared decades ago. Glad to see they are keeping the art of professional, courtious salesmanship and service alive at Prestige Volvo. More

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