Pat Masone | Page 28

Fantastic experience, top notch customer service! Leased 2 cars from Tina at Prestige Volvo a few days ago, and can't say enough good things. From the second we walked in, until days after our purchas Leased 2 cars from Tina at Prestige Volvo a few days ago, and can't say enough good things. From the second we walked in, until days after our purchase, Tina has been exceptional. The car was ready for us to see and test drive when we arrived. Tina's knowledge and overall customer service and follow up (made sure we got home safely!) is a breath of fresh air. We are loving our new cars! Thank you Tina, Matt, and rest of team for making our first Volvo experience a great one! More

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Never thought buying a car would be so easy!!!! This is the 2nd vehicle I purchased from Tina and once again she showed how easy and enjoyable she was to work with. Tina goes above and beyond for he This is the 2nd vehicle I purchased from Tina and once again she showed how easy and enjoyable she was to work with. Tina goes above and beyond for her customers. From the second you walk in she shows how simple and easy buying a car can be. She is extremely knowledgeable and takes the time to go over all the cars features. She provides outstanding customer service, even after I left she was still following up to make sure everything was great and that I was happy with the car I purchased. I never thought buying a car would be so easy and when I am ready to purchase another vehicle, I will without a doubt go back to Tina. More

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Great Staff, Excellent Service I have now leased two vehicles from Prestige Volvo. They have never employed any high pressure sales tactics. All questions are answered with a transp I have now leased two vehicles from Prestige Volvo. They have never employed any high pressure sales tactics. All questions are answered with a transparency I had not come to expect that from a car dealership. I've learned that there is always a benefit to shopping around and doing your due diligence when making a major purchase, but the level of service and professionalism at this dealership really makes me feel they should be on any local persons' to-visit list when considering purchasing a new or used Volvo. Ron (sales and leasing specialist) and PJ (one of the sales managers) do a phenomenal job making you feel appreciated as a customer. They'll listen to your concerns and address them without any hassle. Craig (the other sales manager and the person responsible for ordering and managing the dealership's stock) was the person I worked with to negotiate pricing and timing of my order. Pat Masone dealt with all the paperwork and financing details. I never felt uncomfortable at any point during my visits when working with these two gentlemen. Their honesty and transparency really made that possible. Bob Knott has been my service advisor for most of my service visits and has always been very easy to work with and very easy to talk to about my service issues. His communication skills have made many service appointments go more smoothly than they could have. Jay Rosen, the service manager, is also very helpful and doesn't just sit in his office "managing" - I often see him getting involved in directly helping customers and actively seeking to keep his department running as smooth as possible, often taking proactive steps to help the service advisors to get things done when they're busy and he has a moment. This is not how all dealership service departments are run, and I found it to be a consistently pleasant surprise for the years I've been taking my Volvos there. In the past, I've had too many experiences where the service manager just "manages" unhappy customers after they're given a reason to complain. More

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Purchased 2 New Volvos Yesterday Rich and his team along with Sal the Finance Manager were extremely professional, knowledgeable and beyond helpful. They gave us great advice along t Rich and his team along with Sal the Finance Manager were extremely professional, knowledgeable and beyond helpful. They gave us great advice along the way, considering we knew which cars we wanted. It was easy to connect with Rich on a personal level as well. He is the consummate family man. I brought my 19 year old son along to learn about the car buying process and Rich respected that and helped my son get educated about the complexities of the cars, the financing, the technology uses, apps, everything. Matthew Haiken the GM helped me structure an involved trade in with his keen acumen and Green Light Attitude.... Talk about an owner who wants to serve his customers in their best interests.... We couldn't have been better served if we tried. Ian Weinberg, CEO, FamilynWealth & Pension Management LLC More

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Dealership that makes you feel like family PJ Lee made leasing a new S60 a smooth and seamless experience. His down to earth personality made the transaction a dream. Look forward to doing mo PJ Lee made leasing a new S60 a smooth and seamless experience. His down to earth personality made the transaction a dream. Look forward to doing more business in the future and would highly recommend anyone to PJ and Prestige Volvo. Ron Landstrom went over every detail of my car when I picked it up. Highly knowledgeable and answered any questions I may have had. Gave me personal cell # in case of questions off working hours. Classy and a complete gentleman to work with. More

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Wonderful Experience, Hassle Free I recently purchased a used vehicle at Prestige Volvo. I found the vehicle online which was not a Volvo but a Infiniti, so I took the hike from Long I recently purchased a used vehicle at Prestige Volvo. I found the vehicle online which was not a Volvo but a Infiniti, so I took the hike from Long Island Ny to E hanover Nj. I must say that the experience was wonderful and Steve was excellent. He was very helpful and I didn't feel pressured as I took my time to decide my next move. I would also like to thank Jay & Pat who were also great. I would most definitely recommend this dealership More

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Awesome, Awesome, Awesome I could not say more about this dealership! I have been leasing from them for over 10 years and my experiences have always been stellar! From Sales, I could not say more about this dealership! I have been leasing from them for over 10 years and my experiences have always been stellar! From Sales, PJ, Ron, to financing, Pat and of course service is always spot on, Pat, Bob. Everyone is a true professional! I would not go to any other Volvo dealership! More

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PRESTIGE VOLVO IS TRULY THE BEST PLACE TO BUY A VOLVO After much research, and after driving a Tesla Model X, and after aggressive shopping for a luxury hybrid SUV, I was ready for a XC 90 T8. I live in After much research, and after driving a Tesla Model X, and after aggressive shopping for a luxury hybrid SUV, I was ready for a XC 90 T8. I live in the Hudson Valley and visited Ramsey Volvo, Mid Hudson Volvo, White Plains Volvo and, finally, Prestige in East Hanover NJ (about 90 miles from my home). I bought my XC 90 T8 from Steve Badian at this dealership. To give you a sense of comparison, I also own late model BMW (M5), Jaguar and Porsche. In fact I traded a Porsche Cayenne on my Volvo. I have very high expectations of customer service and delivery. I can state with confidence that this particular delivery may have been the best I ever experienced. Not only did the dealer have substantial inventory where I found my preferred color and equipment combination - they came in with the best price on the deal. Even their post deal business department ( you know, the guys whose job it is to sell you all kinds of extra stuff) was pleasurable and non annoying. I ended up buying the Zurich Shield and a partial Zurich protection package - which I felt was a very good value for what you get. A dealership is properly evaluated how they respond when things go wrong - not when everything is smooth. In my case my new XC 90 T 8 had some minor cosmetic issues on delivery. They were immediately dealt with and I was given a "we owe" (correctly) for what could not be addressed at the time. At no time did I feel that any of my concerns were treated as trivial or overly critical. As for the car, I looked carefully at the BMW X5 hybrid, the Cayenne S Hybrid and the Volvo. There simply is no real comparison as far as I am concerned. My first Volvo is likely the best one they ever made. Power efficiency luxury and solidity, without the fleecing. I could not be happier. It just so happened to be my birthday on delivery day last week - and they even got me a cake! The quality of this dealer takes the cake and also gives the cake! Hats off to Steve, Pat, PJ and Matt. Great experience and highly recommended. More

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Totally enjoyable buying experience I found a used certified Volvo S60 online and sent an email inquiry. Tina Bilokin contacted me promptly, answered all my questions and emailed me a v I found a used certified Volvo S60 online and sent an email inquiry. Tina Bilokin contacted me promptly, answered all my questions and emailed me a very detailed "walk-around" video describing the car. I found it really useful that video focused on a few blemishes and scratches - things I would not have noticed myself. I made an appointment to test-drive the car. When I arrived, the car was ready - and it was exactly as described. Tina accompanied me on a drive, she was great - very knowledgeable, honest and zero pressure. I made a decision to buy 2 minutes into a test drive. Tina worked with the Sales Manager - Craig Melquist - to get me an even better deal. I asked them to see if they could match AAA rate on financing. Well, instead of matching, they beat the finance rate by more than 1% thanks to Craig's efforts. I traded in my car and picked up S60 on the same day. I cannot imagine a better experience buying a car. When my lease on my other Volvo ends, I am definitely going back to Prestige Volvo to get the next car. It is always a pleasure to deal with honest and professional people. More

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Great car buying experience Thank you Rich for a hassle-free used car buying experience. His knowledge and expertise help me in making the right choice in purchasing a used vehic Thank you Rich for a hassle-free used car buying experience. His knowledge and expertise help me in making the right choice in purchasing a used vehicle. Thank you to Tina and Pat as well for making this a smooth transaction. More

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