Paolo Castro | Page 15

Paolo is a genuine, nice, and considerate salesperson who was informative and straightforward and made us feel like valued customers without ever feeling pressured to make a purchase. We ultimately purchased was informative and straightforward and made us feel like valued customers without ever feeling pressured to make a purchase. We ultimately purchased a vehicle of another brand and were sad not to be able to give Paolo our business after such a smooth and comfortable experience with him at Mercedes. We will recommend him without hesitation to our friends and colleagues and hope you recognize his great work. More

Report | Print

Great experience! My wife and I weren't exactly sure what we wanted. Paolo did a great job explaining features to us thoroughly the CLA and the C300 we looked at; test drove too of course. It ended up w what we wanted. Paolo did a great job explaining features to us thoroughly the CLA and the C300 we looked at; test drove too of course. It ended up we weren't too excited about the sedans pretty similar to my IS 250. We then saw a preowned mini cooper S parking at the corner and my wife just felt into the look of it. Paolo offered us a test drive and we loved the driving experience of this 181hp petite coupe. We wanted to take a night or so to do a bit research on the car as we didn't plan to get a mini - Great thing that Paolo wasn't pushy at all but to offer kind opinions and time so we could think it over. When it comes to trade-in, we think we got a really good trade-in value out of our 08 honda civic. We would highly recommend Mercedes-Benz of Boston to anyone looking for a Mercedes. I personally like the sales Paolo Castro a lot comparing to all the car purchase experience I had this is absolutely the best ever. More

Report | Print

My experience at Mercedes-Benz of Boston was an excellent one and I owe it all to Paolo Castro. Paolo was a pleasure to work with. This was my first time purchasing a vehicle and he made sure that the proces one and I owe it all to Paolo Castro. Paolo was a pleasure to work with. This was my first time purchasing a vehicle and he made sure that the process was as easy as possible. Paolo was also very consistent with his follow ups and I will recommend him to all of my associates. Thanks to him, I am now driving a Mercedes-Benz that meets both my needs and wants. More

Report | Print

Paolo was very knowledgeable and helpful. He greeted me when I walked in and was very professional. He did an excellent job of walking me thru the car and its abundance of features. He answered my follow when I walked in and was very professional. He did an excellent job of walking me thru the car and its abundance of features. He answered my followup emails quickly and followed up post sale to make sure I didnt have any concerns or questions. No car sales person has ever done this. I would recommend him highly if you are considering a Mercedes. More

Report | Print

Everyone was very helpful and friendly. Paolo was very professional and completed everything fast and efficiently. I would definitely recommend this dealer! Thanks again Paolo and Kris! professional and completed everything fast and efficiently. I would definitely recommend this dealer! Thanks again Paolo and Kris! More

Report | Print

I was in the market for a white G65 and it was next to impossible to find one. I saw a used one on the Mercedes of Boston website and went in to check it out and worked with Paolo who found me a new one t impossible to find one. I saw a used one on the Mercedes of Boston website and went in to check it out and worked with Paolo who found me a new one that was coming into inventory and we negotiated a very fair price and I had the car the next day delivered to my home with full instruction on every feature of the car. The entire process was quick, painless and easy. I would recommend this dealership and Paolo to anyone in the market for a new or used Mercedes. More

Report | Print

Paolo was very knowledgeable about the car and your finance guy was a great guy.Wonderful waiting room with water and fruit cup helps make the visit enjoyable. Very clean showroom as well. These thin finance guy was a great guy.Wonderful waiting room with water and fruit cup helps make the visit enjoyable. Very clean showroom as well. These things matter. No hard sell tactics from anyone. Enjoyed the extended test drive with Paolo. More

Report | Print

To All Concerned, It was a long hot day and I had To All Concerned, It was a long hot day and I had already visited several dealerships in the Herb Chambers group in the pursuit of choosing a new c To All Concerned, It was a long hot day and I had already visited several dealerships in the Herb Chambers group in the pursuit of choosing a new car for my use. Upon entering the showroom Mr. Castro greeted me immediately, he was professional and engaging. After looking to my comfort, he conducted a discussion in which he sincerely listened to what I wanted for a driving experience. He was very knowledgeable about the Mercedes Benz model lineup, and in the course of explaining the virtues and benefits of the brand, he expertly matched my needs with the Mercedes Benz product that was right for me. After a test drive and further introduction to the model that I eventually choose, Mr. Castro then guided me through the plethora of options and services that were available. As I had quickly come to expect, his selection of said options and services were spot on. Overall, I felt that I was being advised by a trusted source, and my decisions to purchase the add-ons were perceived as appropriate choices. Several days later this perception remains and I expect that given time it will not alter. This is an example of only one of the facets that translates Mr. Castro's sales conduct into tangible customer satisfaction. With the choices made, the transaction was not finished until the deal is closed, and Mr. Castro is a closer. No pressure, no hurry, just an efficient, expedient and professional finalization to a process that Mr. Castro and Mr. A.J. Abutayyoun (the Business Manager) ensured was as non-convoluted and considerate as possible. The delivery of the vehicle was a first-class experience (the details of which I will leave to you the reader for your experiential enjoyment when the time comes) and the instruction in its many cutting edge features was totally comprehensive. I am also pleased to say that Mr. Castro has continued to demonstrate this same consideration after the sale, and I feel that I can continue to depend on his accessibility and brand expertise/support while I enjoy driving this fine vehicle. Paolo Castro is an outstanding resource, who fully compliments the world-class vehicles that are offered by the Herb Chambers Mercedes Benz of Boston. My purchasing experience could not have been any better. Thanks to Mr. Castro I expect to be a satisfied customer and plan on doing repeat business with Herb Chambers Mercedes-Benz of Boston in the future. Sincerely yours, J. H. Fabio More

Report | Print

I had a very pleasant experience with the sales dealer Paolo on my last visit to the dealership. He was very helpful and considerate in heloping me make my final decision. Paolo on my last visit to the dealership. He was very helpful and considerate in heloping me make my final decision. More

Report | Print