Paolo Castro
Paolo Castro at Mercedes-Benz of Boston

Paolo Castro | Page 14

Business Manager

Mercedes-Benz of Boston

259 McGrath Hwy
Somerville, MA 02143

4.8
153 Reviews

My name is Paolo Castro and my passion for the Mercedes-Benz brand began at a very young age. My first exposure to a Mercedes-Benz was my father’s E-class 300 diesel. I loved it! I am from a large family, as I am one of 14 children. While I was born in Manila, Philippines, I grew up in California. I made the transition to Boston in May 2013 to be closer to family. I have been fortunate to have 10 years of experience working with guests and assisting them with “putting dreams in driveways.” I strive to provide a positive and no-pressure car buying experience. I am proud to be a part of Mercedes-Benz of Boston and I look forward to working with you.

4.8

153 Reviews

Write a Review

153 Reviews of Paolo Castro

February 27, 2015

Dealership Rating

The best sales experience I've ever had in a dealership!! Paolo made the buying experience actually enjoyable. He is friendly and takes the time to explain details addressing any of our questions. He knew a More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 02, 2015

Mercedes-Benz of Boston responded

On behalf of all the team here at Mercedes-Benz of Boston, I would like to thank you for choosing us for your automotive needs. Your honest opinion can be an invaluable reference for other customers who are in the market, for this reason we really appreciate the time that you have taken for sharing your experience on DealerRater. Thank you for your compliments towards the helpfulness and dedication demonstrated by Paolo. It is truly a pleasure for us to learn that you enjoyed your visit here. We value your business and we hope to see you again. Kind Regards, Jeff Davis, General Manager

February 27, 2015

Dealership Rating

Great MB buying experience I purchase a new MB every year, Paolo Castro, is a professional that makes the buying experience delightful, One of Paolo's very good sales trait is l More

by royfrost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Kotsiras

Mar 02, 2015

Mercedes-Benz of Boston responded

On behalf of all the team here at Mercedes-Benz of Boston, I would like to thank you for choosing us for your automotive needs. It is truly a pleasure for us to learn that you enjoyed your visit here. We value your business and we hope to see you again. Kind Regards, Jeff Davis, General Manager

January 31, 2015

Dealership Rating

Wonderful Car Buying Experience! I could not be more pleased with our experience at Mercedes Benz of Boston. From the moment I walked through the door, Paulo Castro and George Kotsir More

by Joe H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Kotsiras

Feb 02, 2015

Mercedes-Benz of Boston responded

Thank you, Joe, for taking the time to share your experience with Paolo and George. I’m so glad to hear you had such an enjoyable visit. Thank you again for your business and for choosing Mercedes-Benz of Boston for your automotive needs! Sincerely, Jeff Davis, General Manager

January 14, 2015

Dealership Rating

Excellence service ,friendly,the salesmen was very helpful and kept his word the whole team was very helpful from the manager to the salespeople and the financial depar More

by Tasos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 14, 2015

Mercedes-Benz of Boston responded

Thank you for taking time to write this review. I'm so happy to read that your car buying experience with Paolo was such a positive one! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendations and we look forward to serving your automotive needs again! Happy New Year! Jeff Davis, General Manager

December 31, 2014

Dealership Rating

Amazing,amazing,amazing Georgina was extremely helpfull and informative throughout the whole process. She makes buying a car such a seamless and easy experience. Would never More

by Ferrari360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Georgina Stavropoulos

Dec 31, 2014

Mercedes-Benz of Boston responded

Thank you for taking the time to share your terrific feedback. Please don’t hesitate to contact us or stop by with any questions you may have going forward. We appreciate your great recommendation and look forward to serving all of your automotive needs for many more years to come! Happy New Year! Jeff Davis, General Manager

December 31, 2014

Dealership Rating

Highly recommend M-B of Boston...Paolo is wonderful. My husband and I purchased our first Mercedes from Paolo Castro of M-B of Boston. Paolo told us that once we owned a Mercedes we would never want to More

by Rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 31, 2014

Mercedes-Benz of Boston responded

Thank you, Rose! We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with our team. We appreciate your business and look forward to serving your automotive needs for many more years to come! Happy New Year! Jeff Davis, General Manager

December 24, 2014

Dealership Rating

Great day!!!! I have always wanted a Mercedes for Christmas!! Paolo made my dreams come true!! He was professional and knowledgable. He was so patient in the explan More

by Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 24, 2014

Mercedes-Benz of Boston responded

Thank you, Ann! I'm so pleased to learn that Paolo was able to assist you and answer yours questions. He is an asset to our team and I know he will be grateful to read the nice comments. Thank you again and we look forward to the opportunity to serve your automotive needs again in the future. Happy Holidays! Jeff Davis, General Manager

December 24, 2014

Dealership Rating

Great working with Paolo This is my second mercedes C class, but first purchase at this dealership. Paolo was very professional and knowledgeable. I was impressed with the ent More

by Mrmercedes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 24, 2014

Mercedes-Benz of Boston responded

Thank you for taking the time to share wonderful feedback about Paolo! For all of our customers who walk through our doors, we want to demonstrate world class service and nothing less. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Happy Holidays! Jeff Davis, General Manager

October 04, 2014

Dealership Rating

Great place to buy a Benz I am thoroughly pleased with this dealership. They took care of me in every phase of the process. I knew what I wanted and when they showed me my bea More

by jacques.p.daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Tucker, Chadi

Oct 06, 2014

Mercedes-Benz of Boston responded

Thank you, Jacques! I'm so happy to hear Paolo, Jeff and Chadi were able to assist you with your purchase. If you have any questions, please don't hesitate to reach out to us. Thank you again and we look forward to serving your automotive needs for many more years to come! Kind Regards, Jeff Davis, General Manager

July 30, 2014

Dealership Rating

Outstanding service and honest people I bought a 350 ML from Mercedes-Benz of Boston and Paolo Castro and Shadi Shaker were so informative, patient and straight forward. I was impressed wi More

by adel.moussa.524
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shadi Shaker

Jul 30, 2014

Mercedes-Benz of Boston responded

Thank you, Adel, for the glowing review! We strive to make the car buying experience as enjoyable as possible for all of our guests. Our team is dedicated to your 100% satisfaction. On behalf of Paolo and everyone here at Mercedes-Benz of Boston, we greatly appreciate your fantastic recommendation and look forward to serving all of your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager

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