Paolo Castro
Paolo Castro at Mercedes-Benz of Boston

Paolo Castro

Business Manager

Mercedes-Benz of Boston

259 McGrath Hwy
Somerville, MA 02143

4.9
143 Reviews

My name is Paolo Castro and my passion for the Mercedes-Benz brand began at a very young age. My first exposure to a Mercedes-Benz was my father’s E-class 300 diesel. I loved it! I am from a large family, as I am one of 14 children. While I was born in Manila, Philippines, I grew up in California. I made the transition to Boston in May 2013 to be closer to family. I have been fortunate to have 10 years of experience working with guests and assisting them with “putting dreams in driveways.” I strive to provide a positive and no-pressure car buying experience. I am proud to be a part of Herb Chambers Mercedes-Benz of Boston and I look forward to working with you.

4.9

143 Reviews

Write a Review

143 Reviews of Paolo Castro

January 30, 2025

Dealership Rating
Employee Rating

Best experience I have had in a dealership in more than 40 + years. Sales and service have been exceptional. Schneider has been more helpful in the short time I’ve been a customer at the dealership than More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Mercedes-Benz of Boston responded

John, we're delighted to hear that Schneider and the team at Mercedes-Benz of Boston have provided you with such exceptional service. Thank you for sharing your experience!

January 21, 2025

Dealership Rating
Employee Rating

My experience was TERRIBLE! !!! I would NEVER buy a car from HERB CHAMBERS of BOSTON, If you try to buy a used car from them you have to pay for it in full, they will NOT hold a More

by talessib62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Kris Ricupero, Amel Memic

Jan 29, 2025

Mercedes-Benz of Boston responded

Yes, Sir. We do have processes and business rules to treat all of our clients equally while protecting the dealership from fraud. This applies to all of our customers and we have very little pushback. We do not feel it is unreasonable to ask a customer to pay for a car if they decide to purchase it. All of our cars come with a 5-day money-back guarantee to ensure that our customers have some time to make sure it is the right car for them. So, we ask that you pay for a car before you drive it away and then offer you a money-back guarantee, no questions asked. I am having trouble understanding your complaint. I hope your daughter is enjoying her car. Be well, Jeff Davis - General Manager

January 07, 2025

Dealership Rating
Employee Rating

Best experience to date. Will definitely work with Gerald again in the future. Thank you More

by Cindy Brown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gerald Quek

Jan 07, 2025

Mercedes-Benz of Boston responded

Hi Cindy! Thank you for leaving us this five-star review and kind words about Gerald from our sales team at Mercedes-Benz of Boston! We'll see you next time!

January 07, 2025

Dealership Rating
Employee Rating

A great experience, went so smoothly and I am very happy. Will work with Gerald again in the future More

by Cindy Brown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gerald Quek

Jan 07, 2025

Mercedes-Benz of Boston responded

Hi Cindy! Thank you so much for your kind words! We're thrilled to hear that you had such a smooth and positive experience working with Gerald at Mercedes-Benz of Boston. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.

December 10, 2024

Dealership Rating
Employee Rating

Ronald makes your amazing experience amazing and your expectations a reality. Highly recommend if you’re looking for new or used car. Not a regular salesman trying to make money and sell you a car. He ca More

by trey.higginsalves796
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ronald Escobar

Dec 10, 2024

Mercedes-Benz of Boston responded

We're delighted to hear that Ronald exceeded your expectations at Mercedes-Benz of Boston! Our team takes pride in providing a customer-focused experience, and it's great to know you felt cared for. Thank you for the recommendation!

December 07, 2024

Dealership Rating
Employee Rating

Our experience leasing a car from Mercedes-Benz of Boston dealership was exceptional, and what truly stood out was the outstanding service provided by Amel Memic. From the very beginning, Amel demonstrated p More

by The Christianis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chadi Chakar, Amel Memic

Dec 09, 2024

Mercedes-Benz of Boston responded

Thank you for sharing your experience with us at Mercedes-Benz of Boston! We're delighted to hear that Amel provided exceptional service and made the leasing process seamless. Your kind words mean a lot, and we're glad you felt valued throughout the journey. Enjoy your new lease!

November 18, 2024

Dealership Rating
Employee Rating

This dealership has good cars and the people that work there are very nice people. I like the experience with them and I can’t wait to drive my Mercedes More

by isnoder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amel Memic

Nov 19, 2024

Mercedes-Benz of Boston responded

Thank you for sharing your experience with us at Mercedes-Benz of Boston! We're delighted to hear that our team made a positive impression and we hope you enjoy every moment behind the wheel of your new vehicle!

September 28, 2024

Dealership Rating
Employee Rating

Always a pleasure working with Ronald! ! 2nd car with him - and we already started talking about the 3rd one. MB Boston always feels like home whenever I visit! Completely satisfied custome More

by GeeBee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 30, 2024

Mercedes-Benz of Boston responded

GeeBee, it's fantastic to hear that Ronald and the team at Mercedes-Benz of Boston have made you feel right at home! We look forward to helping with your third car soon. Thanks for being a loyal customer!

August 06, 2024

Dealership Rating
Employee Rating

Andy Espinosa is a well driven, balanced, success oriented Sales Consultant at Mercedes Benz Boston who excels at matching custom needs with holistic solutions for any customer. His openness to w More

by sugarwall
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Umer Iqbal, Andy Espinosa

Aug 07, 2024

Mercedes-Benz of Boston responded

Thank you for sharing such detailed feedback! We're delighted to hear that Andy provided exceptional service and expertise at Mercedes-Benz of Boston. Your kind words about his work ethic and customer care mean a lot to us. We look forward to serving you again in the future!

July 25, 2024

Dealership Rating
Employee Rating

Always a great experience with Mercedes-Benz of Boston. I have been enjoying their service since 2009. From the sales persons to the service department, including the valet service, and the rental/loaner d More

by Adriano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2024

Mercedes-Benz of Boston responded

Adriano, we're delighted to hear that you've had consistently great experiences with us at Mercedes-Benz of Boston since 2009. Patrick and the rest of our team appreciate your kind words and continued support!

1
...

Dealership Inventory (348 Vehicles)

used 2020 Acura RDX car, priced at $27,998
2020 Acura RDX
used
Performance Red Pearl exterior
10 speed automatic
All-Wheel Drive
used 2019 BMW 330i car, priced at $23,998
2019 BMW 330i
used
Alpine White exterior
8 speed automatic
All-wheel Drive
used 2020 Chevrolet Silverado 1500 car, priced at $36,998
2020 Chevrolet Silverado 1500
used
Cajun Red Tintcoat exterior
10 speed automatic
4x4
used 2021 Chevrolet Tahoe car, priced at $45,054
2021 Chevrolet Tahoe
used
Black exterior
10 speed automatic
4x4
used 2022 Kia Forte car, priced at $15,999
2022 Kia Forte
used
Deep Sea Blue exterior
continuously variable automatic
Front-Wheel Drive
used 2022 Mercedes-Benz A-Class car, priced at $29,498
2022 Mercedes-Benz A-Class
used
Polar White exterior
7 speed automatic with auto-shift
All-Wheel Drive