Owen Luke | Page 2

I needed a new vehicle. Owen was very patient with me, as it took a few months to get it all together. I was quite pleased with the over all service and Owen's dedication. Owen was very patient with me, as it took a few months to get it all together. I was quite pleased with the over all service and Owen's dedication. More

by WHITEROSE298 Verified Customer Verified Customer

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Anthony Mingus and his sales team did an excellent job. They were informative, efficient and very responsive. They were informative, efficient and very responsive. More

by Eddie B Verified Customer Verified Customer

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I bought my 2023 Hyundai Sante Fe in June of this year. Within the first hour I was having an issue with it. I brought it to Customer Service and although they couldn't recreate the issue on their own, t Within the first hour I was having an issue with it. I brought it to Customer Service and although they couldn't recreate the issue on their own, they let me borrow another car until it got it back. Within a week of having it back, I experienced the issue again and made an appointment to go with the technician on a drive to do it in front of them. Tim (the technician) was AMAZING!! He stayed with me for almost 30-40 minutes driving around to help recreate the issue. He reassured me that he believed me and was willing to keep going until it happened for us both. We finally went back to the dealership service and it happened right in front of their garage doors! He immediately got out his equipment and looked for the problem. Unfortunately nothing showed up on his iPad, but he was not undetermined! He saw the issue in front of him and soldiered on! His manager (Christian Diaz) and him put their heads together and found a software patch that went under the radar and tried that. Fortunately, it was the fix! My car has driven beautifully since then! The Hyundai Lithia team has been wonderful since I first purchased this car a month ago. The sales person, Owen Luke, didn't put any pressure on us and talked to me (and not my husband) because he knew I was the one who was getting this car. He made sure that when I came back with the issues that I would be taken care of and it would be fixed, no matter how long it took. The sales manager, Anthony Mingus, made sure when we were still trying to figure out what was wrong with the car that I had another car to drive for those two weeks. Finally, the service staff: Brandon Rose, Christian Diaz, and Tim (name not listed on their website, but the technician) were incredible. They listened, and although we were looking for a needle in a haystack, believed me throughout the whole process. I teach middle school students about business and customer service at a local school and these gentlemen showed what customer service should be about. They gave me the benefit of the doubt and they stuck with me until we were able to find the issue. Thank you Lithia Hyundai. You are truly my forever dealership! More

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I purchased a 2020 Santa Fe brand new from this dealership in December 2019. Last week before selling the car, due to moving out of state after a military retirement, it wouldn’t start. I had it to dealership in December 2019. Last week before selling the car, due to moving out of state after a military retirement, it wouldn’t start. I had it towed to the dealership and two days later they messaged me that the alternator needed to be replaced. Late the next day, they messaged me that it was fixed and that I could pick it up the next morning. Around 9am the next morning, they messaged me saying that the starter was out. After shelling out $1500 to fix the issues, I arrive to the dealership to pick up the car and notice the gas compartment door is missing. I address it with the service rep who proceeds to tell me that it was in their storage lot and that they’re not liable for it. Keep in mind, they take receipt of the vehicle when it was towed in, never mention that it will be in an unsecured storage lot, and not once do they mention that it’s missing while communicating with me about the alternator and starter. By this time, I’m pretty angry and blow up on the service reps. The fact that the dealership immediately dismisses any liability and makes no initial attempt to make this right for a loyal customer, one who just gave them $1500 after what appears to be a misdiagnosis for what the actual cause was for why the vehicle not starting, has got me seeing red. Eventually I calm down and I must admit, it’s only because Christian (service rep) does an amazing job of keeping his cool and de-conflicting the situation. After hearing my story, he talks with the parts manager and tells me that the part will be ordered with no cost to me but that it will take a few weeks to come in. Due to leaving the state in about a month and my plan to sell the car, I ask if they could just give me an appraisal to buy it. Christian links me up with a sales rep and directly talks to the GM to provide the backstory of what’s going on. Now you would think by this time the dealership would understand I’m in no mood to play games. Nope, they decide to try and “deal” me and give me a lowball offer of $15K for a 2020 Santa Fe SEL that has 38K miles on it, is in perfect condition (minus being dirty), has a brand new battery, brand new alternator, a brand new starter, and for a customer with title in hand. Of course, I immediately decline the offer as I know the value of the car. After one more shot, they come back with an offer of $18K which I accept. To put the cherry on top, I’m told I have to wait 3-5 business days to pick up the check. Funny how when I bought the car, I wasn’t given 3-5 business days to submit payment. As I’m walking out the door, I ask to speak to the GM in person because I want to personally inform him of how Christian (sales rep) professionally handled the situation and how if it weren’t for him, I wouldn’t have given the dealership any more of my business. Christian should be promoted immediately in my opinion and is the only reason why I am not giving this review 1 star. Of course, I’m told the GM is in the middle of a “deal” and will call me…he never does. I will never recommend this dealership to anyone and, in fact, I will never own another Hyundai (I’ve owned 3). More

by EB Verified Customer Verified Customer

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Travis and Owen were fantastic! No pressure, accommodating and quick to provide customer service. Travis is the best car salesman I’ve ever worked with. He is knowledgeable, kind, a No pressure, accommodating and quick to provide customer service. Travis is the best car salesman I’ve ever worked with. He is knowledgeable, kind, attentive but has advanced social awareness skills. He provided exactly the information we needed to make a decision we felt confident in. I have already referred many people to work with Travis and Owen. More

by THERESA_QUIRK Verified Customer Verified Customer

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The service department wouldn’t get back to me, after multiple phone calls and texts, so I had to go in person to schedule service. After service was complete (which does not seem to have resolved the pr multiple phone calls and texts, so I had to go in person to schedule service. After service was complete (which does not seem to have resolved the problem), the car was returned in a somewhat dirty condition (interior). Also, there was some minor damage done to the dashboard - a scratch that won’t buff out. And when they tried to remove/buff it, the first attempt was with a mouth wetted finger, i.e. they rubbed saliva on my dash. In addition, the service tech had left a code reader plugged into my car which required me to go back to the dealership to return it. I also requested help in removing the service alert messages that still keep popping up on my Bluelink account, but was told that they are a separate entity so I have to deal with them myself — seems pretty shoddy to me. And how do I know, for sure, that the alert messages aren’t telling me that, in fact, they did not make the necessary fixes? It seems like the service department should be involved with all of that! It was pretty bad service from the get go. More

by ALANALDRICH Verified Customer Verified Customer

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