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Owen Long
Owen Long at W&L Subaru
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Owen Long

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
199 Reviews
4.8

199 Reviews

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199 Reviews of Owen Long

January 31, 2025

Dealership Rating
Employee Rating

Work started at appointed time, good communication about work in progress, Owen handled details in a professional and timely manner. More

by pabunker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2025

W&L Subaru responded

Thank you for the 5-star ratings! If you need anything at all, just let us know!

January 29, 2025

Dealership Rating
Employee Rating

Staff is very friendly. Waiting area is very clean and comfortable. They keep you up to date on what services are due to be performed, More

by glsmms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 29, 2025

W&L Subaru responded

Thank you for the 5-star ratings! Have a great day!

January 19, 2025

Dealership Rating
Employee Rating

Would be nice if they would take care of an on going problem and brush it under the carpet! More

by bwheimbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 21, 2025

W&L Subaru responded

Thank you for the feedback. We sympathize with your concerns. For more information on the details of your recent visit, including explanations of why we were unable to take care of your issue, please give us a call at 570.473.3432. We'll be happy to help. [Note: the service department does not see replies to these messages on Dealerrater.]

January 15, 2025

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Employee Rating

Brand new car with multiple issues. Has been at the service center multiple times for 2 weeks at a time. Communication was not great with service advisor. Appreciate loaner car More

by mdauberman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Tony Barrenechea, Dan Bennick Jr.

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Jan 15, 2025

W&L Subaru responded

Thank you for the feedback. We sympathize with your frustration and we are sorry your new car has had these issues. Excellent communication is something we strive for, and we apologize if we missed the mark with your service visits. We appreciate your patience, and if there is anything else we can do for you just let us know. Thanks again, and have a great day.

January 11, 2025

Dealership Rating
Employee Rating

This is my second time working with Owen Long. He is definitely an asset to your company. He is very pleasant to talk to and seems to truly care about the customers. More

by kws50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

W&L Subaru responded

Thanks for your feedback!

January 11, 2025

Dealership Rating
Employee Rating

Great customer service and follow up on findings during routine service and having a loaner. More

by jpatton6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

W&L Subaru responded

Thank you so much!

January 10, 2025

Dealership Rating
Employee Rating

I have had great service from day one. I have only had my 2025 Outback about 6 months. Service so far has been great. I have told everyone how impressed I have been with W & L Subaru North More

by tia0727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

W&L Subaru responded

Thank you so much for the online review! We appreciate the feedback!

January 10, 2025

Dealership Rating
Employee Rating

Service department was very friendly and professional. They performed the service in a timely manner and kept us informed during our service. More

by sandbagger4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Tony Barrenechea, Gavin Faust

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Jan 13, 2025

W&L Subaru responded

Thank you so much for the 5-star review!

January 02, 2025

Dealership Rating
Employee Rating

Everyone was very accommodating and friendly. The new dealership is beautiful. I love my new outback. More

by tracyportzline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Bennick Jr. , Dont remember most already listed

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Jan 02, 2025

W&L Subaru responded

Thanks so much for your review!

December 25, 2024

Dealership Rating
Employee Rating

Everyone at W&L Subaru is very knowledgeable and professional. I am very happy with my purchase. Thank you! More

by rossoky
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chad Koch. 5 Stars

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Dec 26, 2024

W&L Subaru responded

Thanks for your review!

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