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Otis Smith
Otis Smith at 94 Nissan of South Holland
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Otis Smith

Sales Consultant

94 Nissan of South Holland

16269 Van Dam Rd
South Holland, IL 60473

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4.7
98 Reviews
4.7

98 Reviews

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98 Reviews of Otis Smith

October 23, 2024

Dealership Rating
Employee Rating

Excellent in what they do. Good customer relations and services top notch. Am a happy customer More

by bukky24christ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelvin Oladiji, Jose Lopez

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Oct 25, 2024

94 Nissan of South Holland responded

Your satisfaction is our top priority. We're looking forward to your next visit with us! Matt Sappenfield Owner Loyalty Manager

September 03, 2024

Dealership Rating
Employee Rating

Today I was able to trade my 2o21 Rouge for a Kicks, with the services of Otis Smith and the dealership team. Thank you so much! More

by smillerjr603
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 06, 2024

94 Nissan of South Holland responded

We really appreciate your feedback! We hope to be of service to you again in the future. Matt Sappenfield Owner Loyalty Manager

June 05, 2024

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Employee Rating

This is one great dealership and the people that took care of me were wonderful thanks will recommend you all to people More

by Porter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Deshun Jones, Jose Lopez

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Jun 06, 2024

94 Nissan of South Holland responded

Porter, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of South Holland. We do hope we can be of assistance in the future. Take care! Matt Sappenfield Owner Loyalty Manager

May 31, 2024

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Employee Rating

Everyone was nice and helpful and courteous! Mr Lopez was extremely knowledgeable. Thanks so much! More

by Jnsthmss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Lopez

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Jun 07, 2024

94 Nissan of South Holland responded

Your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Matt Sappenfield Owner Loyalty Manager

May 03, 2024

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Employee Rating

Glen is new to the service department. The level of service and support he shows, He’s a great asset. More

by Bj.2345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Lopez, Dominic Fioretti

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May 07, 2024

94 Nissan of South Holland responded

We are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Matt Sappenfield Owner Loyalty Manager

April 16, 2024

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Employee Rating

All employees very professional during service I was updated throughout the process . I would recommend this dealership More

by nik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Torrey Hall, Matt Sappenfield, Taylor McCarroll , Tyler Roberson

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Apr 18, 2024

94 Nissan of South Holland responded

Hi Nik, thank you for taking the time to leave a review for us at Nissan Of South Holland. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Matt Sappenfield Owner Loyalty Manager

March 07, 2024

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Employee Rating

I want to thank Otis Smith, for his wonderful service and the other employees as well. Excellent customer service with everyone you meet. You always get a smile and they will get you something to drink like More

by avant,angela3650
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelvin Oladiji, Jose Lopez , Tyler Roberson

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Mar 10, 2024

94 Nissan of South Holland responded

Hi Avant, thank you for taking the time to leave a review for us at Nissan Of South Holland. We're happy we could meet your expectations! We can't wait to see you again, have a great day. Matt Sappenfield Owner Loyalty Manager

January 16, 2024

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Employee Rating

Otis is very professional, and patient, and goes above and beyond. Not once did I feel pressured, and he reassured I had time to think about what I wanted to do. I love my vehicle! Wish I could add an More

by Yanet Mendez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jan 17, 2024

94 Nissan of South Holland responded

Yanet, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out! Thank you, and have a fantastic day! Matt Sappenfield Owner Loyalty Manager

December 01, 2023

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Employee Rating

Great! knowledge and experience with of product. Patience and dedication plus. Fantastic people skills. Wonderful! Customer service attitude, I praise More

by New customer 2024
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 02, 2023

94 Nissan of South Holland responded

Reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care! Matt Sappenfield Owner Loyalty Manager

August 05, 2023

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Employee Rating

I always get "service with a smile". The technicians are courteous, knowledgeable & prompt. I have never had a bad experience in any department. I'm a happy 94 Nissan Customer! More

by angelr10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Sappenfield, Deshun Jones, Jose Lopez, Taylor McCarroll , Tyler Roberson

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Aug 11, 2023

94 Nissan of South Holland responded

Hello Angel! I’m so glad you had a nice, efficient service process! We try to make things move along quickly so you can enjoy your car! Thanks for choosing us. Regards, Liz Sappenfield

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