Oscar Garcia

Oscar and Jim were in such a rush to get the IONIQ over to me that Jim did not even realize he didn’t properly obtain my signatures on the financial documents. Because of his mistake and delay, I couldn’t to me that Jim did not even realize he didn’t properly obtain my signatures on the financial documents. Because of his mistake and delay, I couldn’t set up an account to start making my monthly payments. I had to come in again to re-sign the papers, and Jim assured me I could make my second monthly payment with him and he would make sure it would go through. I did not appreciate having to go back in to do this and of course Oscar stopped all communication aside from trying to rush me to get in. Fast forward a couple weeks and Hyundai Finance keeps calling me saying that my payment was never posted, and now I have a late charge. I attempted to contact Jim, and I have never been able to reach him again EXCEPT of course when he needed me to come in. Mac stepped in since Jim was consistently unavailable and he said he would get it figured out, and ultimately he was able to get in writing that I would get a check with a refund. Over a month later, since Jim “handled” my second payment and two weeks since speaking to Mac, I still had nothing. No check, no follow through. Guest relations had to step in and get me a refund for the monthly amount + late payment. I had to come in yet again to get this refund. I was so annoyed at these constant inconveniences, miscommunication, and unavailability of Jim. Mac and Bridget were great. However I am now turned off from getting another car through Hyundai again in the future. More

by sooji229 Verified Customer Verified Customer

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Starting with Connor, everyone is so helpful , knowledgeable and professional yet very friendly. I love the customer service after the purchase and our many questions answered. We are thrilled wi knowledgeable and professional yet very friendly. I love the customer service after the purchase and our many questions answered. We are thrilled with our new Tucson Hybrid, a car well built with all the lux without the lux price tag. More

by imaobeck Verified Customer Verified Customer

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Why would you force someone to add a comment. I would rate this "Your Review" as very, very poor. I would rate this "Your Review" as very, very poor. More

by pehsu Verified Customer Verified Customer

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Both Justin and Oscar were very helpful. I felt that both listened and cared for what I was looking for. It’s nice to go to a dealership that has sales people who are inviting, caring, and e I felt that both listened and cared for what I was looking for. It’s nice to go to a dealership that has sales people who are inviting, caring, and empathetic to having been involved in a car accident. Even the person in finance (I believe his name is Mac) was helpful and effective at communicating the contract so that it was understandable. I highly recommend South Bay Hyundai for buying a car or leasing. More

by lissettesoraya Verified Customer Verified Customer

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Oscar and Jim were great. Very efficient transaction and easy to work with. Bridgette was also fantastic. Very efficient transaction and easy to work with. Bridgette was also fantastic. More

by pierrekahn Verified Customer Verified Customer

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The dealership is pristine, employees were helpful and the process to get the vehicle was easy the process to get the vehicle was easy More

by gerardsanico Verified Customer Verified Customer

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⭐️⭐️⭐️⭐️⭐️ 10/10 Experience! I had an amazing experience at this dealership! Oscar and Alex went above and beyond to make the process smooth and stress-free. They were knowledge I had an amazing experience at this dealership! Oscar and Alex went above and beyond to make the process smooth and stress-free. They were knowledgeable, patient, and genuinely helpful—not just during the sale but even after, as I adjusted to driving an EV for the first time. Their support made the transition easy and enjoyable. I’m a happy customer and highly recommend this team to anyone in the market for a new vehicle! More

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Not sure who Juan is. Oscar has been very helpful, both pre- and post-sale. Oscar has been very helpful, both pre- and post-sale. More

by rfujiwara Verified Customer Verified Customer

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Had the best experience with Oscar and Steve! Couldn’t thank them enough for not only giving us an incredible deal on one car, but two!!!! They went above and beyond to assist us and make sure al Couldn’t thank them enough for not only giving us an incredible deal on one car, but two!!!! They went above and beyond to assist us and make sure all our questions were answered. Even stayed late since we could they there until close to closing time. Over all, couldn’t have asked for a better experience! More

by miriamguzman04 Verified Customer Verified Customer

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Excellent and courteous service. No hassle, no game play, just straightforward transaction. Will buy again another Hyundai, perhaps a Genesis No hassle, no game play, just straightforward transaction. Will buy again another Hyundai, perhaps a Genesis More

by Harry Verified Customer Verified Customer

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