Oscar Escobedo | Page 4

Everyone at Greenway Kia is fantastic. Anytime I have a question they go out of their way to help me Anytime I have a question they go out of their way to help me More

by rplayer2326 Verified Customer Verified Customer

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Great experience! Shelby Bishop is an amazing service advisor!! Definitely worth the commute from Daytona! Having to take your car to the service department usually ma Shelby Bishop is an amazing service advisor!! Definitely worth the commute from Daytona! Having to take your car to the service department usually makes people a bit nervous. She made me feel very comfortable, spoke to me with respect, and treated me like I was important not just a customer but as a person. The service team was very fast and efficient with my repair, so shout to them as well. I have already recommended this location because of my experience. Thank you Greenway Kia East!!! More

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Everyone was respectful and polite. The place was clean and I took advantage of the free water. The place was clean and I took advantage of the free water. More

by DARIAN123EQUIPMENT Verified Customer Verified Customer

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Oscar, let me know everything I needed to know about my car all the concerns that I have when I had made my appointment he addressed them before and after my appointment and thoroughly gave me the report t car all the concerns that I have when I had made my appointment he addressed them before and after my appointment and thoroughly gave me the report that I needed truly appreciate the thoroughness that Kia has especially with their employees More

by brittanylugo02 Verified Customer Verified Customer

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I am very disappointed with the service I received at Greenway Kia today. I scheduled an oil change and tire rotation for this morning, but the experience fell far below expectations. After I declined a Greenway Kia today. I scheduled an oil change and tire rotation for this morning, but the experience fell far below expectations. After I declined additional upsell services, the staff’s attitude noticeably changed. I had also received an email stating that the oil change included a free tire rotation, yet they questioned this and required me to provide a screenshot, which should have already been noted in my account. Despite having a 10:30 appointment, I was told the service would take approximately three hours, which is unreasonable given that I had a scheduled time. When I asked about a ride home, I was informed they would not accommodate me because I live 5.5 miles away, exceeding their 5-mile limit. Overall, the lack of organization, poor communication, and unhelpful customer service made this a very frustrating experience. More

by Jchaves Verified Customer Verified Customer

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Professional and courteous staff. We'll return when i'm ready to trade up.Or look at leasing options. We'll return when i'm ready to trade up.Or look at leasing options. More

by peachyma81 Verified Customer Verified Customer

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Always great Dealing with Oscar and his team. Thanks for a job well done again. Thanks for a job well done again. More

by heikepooh Verified Customer Verified Customer

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To the General Manager, ? I am writing to formally document a deeply unsettling experience at your service department involving Service Advisor Oscar. ?We brought our 2021 Kia I am writing to formally document a deeply unsettling experience at your service department involving Service Advisor Oscar. ?We brought our 2021 Kia Soul in for a simple manufacturer reset ($99) after replacing a sensor (Part 39220G). And we could not restet it had to be done by Kia. Oscar informed us that a thermostat (Part 1338BB) also needed replacement. He explicitly stated it was covered under warranty and scheduled the repair for 3/13. However, upon arrival, the story changed: we were told the warranty had expired and the cost would be over $600. The worst part? I went to their own Parts Department to buy the part ourselves, and the gentleman there told me the repair wasn't even necessary. He showed me via the engine diagram that the sensor we already fixed was the actual issue and that the service side was essentially trying to sell us a part we didn't need, and that thermostat is a rear fix on these models. They clearly thought two women coming in for a 'quick reset' would be an easy target for an upcharge. My trust was a gift, not a flaw—their attempt to exploit it shows a total lack of integrity. If you need to you are more then welcome to call us for more details that is too much to write. More

by Zorka.ondelj58 Verified Customer Verified Customer

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Oscar was very genuine and helpful during my visit for 60k service visit for my 2022 Niro. Best service rep I have worked with. 60k service visit for my 2022 Niro. Best service rep I have worked with. More

by mlavtek Verified Customer Verified Customer

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The service area was clean and comfortable. Plenty of refreshments. The staff were professional and engaging. Overall experience was good. Plenty of refreshments. The staff were professional and engaging. Overall experience was good. More

by KPOSEY1339 Verified Customer Verified Customer

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