Orlando Monarrez

My 22 yo daughter purchased her first “real” used car this week. The sales person, Orlando, is new to Corwin and he was decent. No high pressure sales, just the right amount of listening. His only fault: this week. The sales person, Orlando, is new to Corwin and he was decent. No high pressure sales, just the right amount of listening. His only fault: he over promised on things he couldn’t make happen, like saying he would have the service check the battery, make sure the AC was checked/charged, etc. The car was a trade in and had not been through the service center when she purchased it. Two days later, the car was “ready” for pick up. Unfortunately when she arrived, the battery was dead. This unsettling fact made her question if (1) the 52 point inspection had been properly performed or (2) Corwin faked it to get us out the door. They got the sale. Isn’t that enough? The customer service was lacking on all levels. She left three voice messages for the used car manager, Mike or Mitch or Mark? (can’t find his name on the website anywhere). When asked if this is how he treats all of his customers, he snarkily retorted that he was too busy and often doesn’t answer calls. He didn’t want to speak to us about our experience (or lack there of) saying he was too busy. Mike/Mit ch/Mark didn’t provide her with the service report until she asked. That seems sketch! Like they were intentionally hiding something. The service report clearly stated that the car failed some of the inspections -and they were addressed (air filter, rear brakes, oil change) but there were others items were the car also failed that were not addressed or inspected (fluid checked, etc). This is my 2nd, and last car, that I will purchase at Corwin. I bought the Toyota service plan for my 2023 RAV4, but will not be getting my oil changed at your service department. I’ll drive to Mountain State instead. How can I trust your service recommendations after the lack of transparency and honesty with how the service suggestions were handled? More

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