Orlando Hernandez

my starter issue that I came in with was resolved, thank you. however i currently have some issues that I did not have prior. My A/C is not blowing cold air as well as my lock button is not working on the you. however i currently have some issues that I did not have prior. My A/C is not blowing cold air as well as my lock button is not working on the drivers side. Orlando told me my car needed to stay overnight, which was not an issue for me, however, it remained there for an extra day and I received no call or update on it, in fact, i had to call after the second day that it was there to receive an update. No apology for any inconvenience it may have caused me, that simple communication could have cleared up. Also, everything cost over $2,000 and I asked Orlando if I would receive a car wash and he stated i would, but when I picked up my car it was in the same condition as I dropped it off as. He never told me why there was no car wash done, or that it wouldnt be done anymore for whatever reason. I was overall treated as though I didnt know much and that I did not have to be updated or informed of anything regarding my vehicle. I have three kids and not much time to not have a vehicle, which is why i did not bring it back immediately. I will be calling for another appointment and hopefully everything can be rectified. Thank you More

by TSTEPHEN0530 Verified Customer Verified Customer

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Excellent dealership, service people very nice, very helpful, and friendly. The amount cars to be service was quite a lot, yet the work was done in a minimum amount of time. helpful, and friendly. The amount cars to be service was quite a lot, yet the work was done in a minimum amount of time. More

by NELL327 Verified Customer Verified Customer

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Almost everybody there has an attitude bring my car there 3 times for 1 problem and still didn’t get it fix 3 times for 1 problem and still didn’t get it fix More

by KEMARLSWABY Verified Customer Verified Customer

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The service rep called parts in front of me, and gave me a quote for my battery. The price seemed very high. When I called the parts department myself to get the price, their quote was significantly lower t a quote for my battery. The price seemed very high. When I called the parts department myself to get the price, their quote was significantly lower than what the service rep gave me. I will be avoiding this dealership in the future. Honda's values reflect honesty and my experience with the service rep was not something I would like to repeat. More

by nsayeed77 Verified Customer Verified Customer

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I was told the wait would be 2 hours. I waited four hours for an oil change and inspection. Ridiculous.I will never go here again. I waited four hours for an oil change and inspection. Ridiculous.I will never go here again. More

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All the guys are great but 3 hours waiting to do a oil change it’s too much change it’s too much More

by HOHNDIEGO1 Verified Customer Verified Customer

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The staff is very nice and friendly. They show respect to all customers. I feel like a family in their office. . I love them. They show respect to all customers. I feel like a family in their office. . I love them. More

by MBAFUNSO Verified Customer Verified Customer

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The dealership is clean. People working there are friendly, but the service is not great at all time. People working there are friendly, but the service is not great at all time. More

by DJFLORIVAL Verified Customer Verified Customer

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Good price, NO bait and switch Quick fast and no games Very good Easy to work with Very good Easy to work with More

by jmsmcevoy Verified Customer Verified Customer

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Mrs. Brown was very helpful, explained everything, took all the information from my car and Honda checked if my car needed anything other repair all the information from my car and Honda checked if my car needed anything other repair More

by MARLYSAB06 Verified Customer Verified Customer

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