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Olivia Pontes
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9 Reviews
9 Reviews
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9 Reviews of Olivia Pontes
December 14, 2024
I’ve always enjoyed Toyota services especially at the Toyota Bay location. They have always been accommodating to ensure that service provided to their customers is 100%. I appreciated the detailed video Toyota Bay location. They have always been accommodating to ensure that service provided to their customers is 100%. I appreciated the detailed video of the issues my vehicle faces with recommendations. I rated Olivia a little below perfect because when I arrived 30mins late for my appointment due to traffic. She advised for me to come back tomorrow. I shared that I am unable to return back tomorrow and I’d prefer to wait. She then stated she is unsure if they will be able to complete my vehicle due to the time. I asked if she can confirm with someone then she said due to the time she know they won’t. Then she purposed leaving my vehicle and Toyota can uber me home if i reside within 10 miles. My concern is that I wish she led with that instead of talking back and forth for 5-10 minutes. Overall she was respectful and professional. More
by SANDRAST.LOUIS30
Verified Customer
November 28, 2024
I always feel at home at this dealership. It's been awesome dealing with Micky & Franco this past week with my new purchase. It's been awesome dealing with Micky & Franco this past week with my new purchase. More
by ANGIELALA54
Other Employees Tagged: Josh Fuller, JC Collins , Angela Service Dept
November 24, 2024
Olivia was extremely pleasant. I was originally perturbed that it was taking a bit to get checked in (despite seeing a sea of employees standing around) but Liv turned the experien I was originally perturbed that it was taking a bit to get checked in (despite seeing a sea of employees standing around) but Liv turned the experience around with her pleasant attitude & great customer service! Thank you Olivia! More
by H
November 18, 2024
Great experience! Cannot wait to work with you & Cesar on purchasing a new vehicle again. Cannot wait to work with you & Cesar on purchasing a new vehicle again. More
by Rodolfo Salinas
Other Employees Tagged: Harvey Mondragon, John Andrade, Austin Venters, JC Collins, Amir Aboroomi , Cesar Trinidad
November 14, 2024
Such a quick turnaround time. Full video was sent to me detailing every aspect of the services performed. Olivia is a wonderful person to do business with. Full video was sent to me detailing every aspect of the services performed. Olivia is a wonderful person to do business with. More
by GSWRAG
October 25, 2024
1) don’t add the things in work order which u don’t really do or work on. Example- car wash, multi point inspection etc where advisor do say that its was was done but seen never done. If u add u suppos really do or work on. Example- car wash, multi point inspection etc where advisor do say that its was was done but seen never done. If u add u suppose to provide all detailed printed report for the work carried out. 2) wheel alignment done but no report provided mentioning printer didn’t work. Neither softcopy provided rather just a screen shot which not sure for which vehicalnit was done. Raises trust issue on what was done . 3) every where credit cards accepted without any extra fees. Didn’t like for charging extra 3% when you use credit card. More
by GANESH_GOSAVI
October 21, 2024
Olivia was amazing , very informative, she kept me updated on my services. Over all An amazing experience. I will definitely be back to see her for my service needs updated on my services. Over all An amazing experience. I will definitely be back to see her for my service needs More
by amandafolceaf
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