Nikki Epting

They sold us a car without telling us they did not have the title. They sold us a car that was not clean but promised to get it to the standards of the 160 point checking system Kia promises. After selling the title. They sold us a car that was not clean but promised to get it to the standards of the 160 point checking system Kia promises. After selling us the car, they did not give us any selling paperwork. We went times to get it. They said the system was down and no word on the title yet. They finally said the car had been properly inspected and no issues were found. Well, we found several. Headlight cover severely scratched, paint chipped and a huge chunk of paint off of the hood, door handle on passenger side would not lock wby pushing the button on the handle. We were promised that these would be corrected.The 1st time we took it in, they kept it 10 days without giving us a loaner car and I had to call and find out they just hadn't gotten to it yet.No word on when it would be ready. When we did pick up the car and it appeared that it had been driven over 100 miles. Since I didn't take a picture of the odometer, I said nothing. The next time one of the 2 paint jobs were done. They advised that because a pinstripe was involved in the other, the awful toichuo would have to do. The 2nd time they had it for service it had 123 miles to empty. When we picked up the car 7 days later, it indicated less than 30, get gas on the panel. They will not fix the other items promised. They texted to say the handle had come in and to schedule an appointment. I called that day. Set an appointment for the next Wednesday and asked how long they'd have it so we could make car arrangements. I was told they'd get back to me that afternoon. The day before the scheduled appointment, I texted that we were canceling because we had not received a call about the time for the repair. They then said it would only take a few hours, but I had already made an appointment with another places to get it fixed and will.not be using or recommending anybody to use Courage Kia. More

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on 02/14/2022 i bought a KIA Soul for my wife ,two weeks later courage kia called saying we have the wrong vin number and they will give us a new kia with 0 miles and every thing else the same, the new one later courage kia called saying we have the wrong vin number and they will give us a new kia with 0 miles and every thing else the same, the new one had over 400 miles on it and had an all black interor, now we are paying on a car we don't want and paid over 3,000 asking price we went for our service and was turned down by gerald bennet sales manager saying we gave that up for $4.00.00 dollars he flashed a paper so fast we asked him for a copy of where we signed he still will not give us a copy after three times.looks like were headed to court. don't trust these people! More

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They screwed me I traded a vehicle in decemeber 2020 and they were supposed to be pay it off and here I am having to make two car payments because they have yet to pay off the vehicle that was traded in. I' they were supposed to be pay it off and here I am having to make two car payments because they have yet to pay off the vehicle that was traded in. I'd suggest finding another dealership before dealing with them More

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Awesome Customer Service Nikki helped answer all questions I had concerning possibly purchasing a new car. I will definitely be contacting her once I'm ready to purchase! Nikki helped answer all questions I had concerning possibly purchasing a new car. I will definitely be contacting her once I'm ready to purchase! More

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Nikki Epting was fabulous I became interested in purchasing a car after speaking to a lovely young lady! She help me with all my needs. She made me want come in and do business I became interested in purchasing a car after speaking to a lovely young lady! She help me with all my needs. She made me want come in and do business. Thanks again for your patients and great customer service! Great job Kia! More

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Dishonest sales tactics Nikki made an appointment with me to show me a van I was interested in. I arrived at this dealership on time to see the van. And she told me that th Nikki made an appointment with me to show me a van I was interested in. I arrived at this dealership on time to see the van. And she told me that the van was sold one hour prior to my arrival. If they actually sold the van, then she should have given me a courtesy call to save me a trip out. I believe it was a sells tactic to get me out there. More

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