Nigel Hayes | Page 2

My first toyota truck. Pleasantly surprised! My first dealings with staff at Koons Westminster. EVeryone there was very eager to help my wife and I. Last several cars and Pleasantly surprised! My first dealings with staff at Koons Westminster. EVeryone there was very eager to help my wife and I. Last several cars and truck have been Chevys. Very impressed. My brother-in-law and wife and their son all have bought vehicles from you and have been very pleased. The whole buying experience was remarkably smooth. Each team player was very knowledgeable and extremely helpful in making us feel very comfortable in our decision to go with the Toyota Tacoma. Would highly recommend dealership others. More

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2014 Avalon Great experience. Everyone was very professional and made my family feel welcome while doing business at Koons. The sales people at Koons worked as a Great experience. Everyone was very professional and made my family feel welcome while doing business at Koons. The sales people at Koons worked as a team to make sure that we felt like the transaction was done as fairly as possible and all parties were satisfied. Its nice to get good customer service and professionalism when making such a long term purchase. My sales person Thomas Hardin was very thorough and made sure we understood how to work all the features on the new vehicle. He also explained the maintenance schedule and encouraged us to bring the vehicle back to Koons for issue that we may encounter. I must also say that Nigil Hayes played a large part in the transaction and ensured that I got the best deal that I possibly could and in Nigil Hayes absence, George Thompson continued to make sure everthing went smoothly. My entire family was pleased with the dealership and the new Avalon that we took home. More

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We bought a Toyota Venza from this dealership about a month ago, when we got there that night they told us they would have us in and out of the dealership within a hour. Let me tell you after 4 hours of month ago, when we got there that night they told us they would have us in and out of the dealership within a hour. Let me tell you after 4 hours of being there I was completely tired, than the price they promised over the phone from the general manager was not the same when we got back to finalize the paperwork. Than to top it off they wanted to charge $895 dollars for Gap insurance, when I bought a more expensive highlander at another dealership a week before and it was only $450. Than they only have one key for the Venza and told me they would mail it to me which was a lie, they email me to set up a appointment to come get the key so they could program it failing to realize I live over a hour away, they told me this is the only way you get your other key. For a dealership that says customers come first I FIND THAT A BIG LIE!!!! More

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I had purchased another toyota two years ago, and found service as well as staff to be courteous, friendly and helpful. I had no hesitation in returning for my next purchase of a Toyota Highlander. Wes service as well as staff to be courteous, friendly and helpful. I had no hesitation in returning for my next purchase of a Toyota Highlander. Wes Peterson was outstanding. From our first meeting, he was helpful patient and knew the vehicle inside and out. He was aware that I had received some information from a consumer reports price buying source and we worked within that framework with ease. Mostly, Wes was patient, returned my calls quickly and was there everytime we went in to check something out. He is a real asset to the dealership and is a very nice person and a pleasure to deal with. I can see Wes going far in this business and I hope Koons recognizes his dedication to the new car operation. I would definitely go back to Koons and will ask for Wes to manage my purchase. I only dealt with George Thompson during the final sale process as he reviewed and approved the offer, etc. I found him to be polite, knowledgeable and was willing to tolerate my "haggleing" for a few extra bucks. He took evry offer into consideration and I believe we arrived at a good deal for myself as well as the dealership. I did not deal with Samuel Somarriba personally but observed him at the dealership and at the customer appreciation talk afterwards. He is disciplined, cordial and certianly was aware of what was going on in that showroom. I assume Koon's hired him for his attention to detail and being available to resolve any problems that might arise with the business end of the sales progam. He was definitely there and "in charge". I wanted to mention Tod Eckard because of his willingness to help me on a time that they were ready to close the shop. I needed help with the pairing of my phone and even though he was ready to get off work, he cordially took the time to fix my problem and I truly appreciated that. I would have accepted a response that they were closed as I came in without prior notification etc.. He was very friendly and to stay over at closing time was noteable, and appreciated.. More

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