Nico Stoll

I come from a car manufacturer that is very hands on and involved in the entire customer experieence, from the moment the customer arrives to after the client has taken ownership. Nico was by far the bes involved in the entire customer experieence, from the moment the customer arrives to after the client has taken ownership. Nico was by far the best representative I worked with across numerous dealerships in EARNING my business. Communicative, worked hard to get me into my vehicle, supportive, even came in on his off day. I DO wish there was a bit better post-delivery support. I had a basic question for him after driving off, and never received a response. This is a stark contrast from how my organization does things, we are expected to always follow up with customer correspondence, questions, but perhaps I need to adjust my expectations to how dealerships may do their business. Overall, a positive experience, and happy to have purchased from Toyota of Lancaster, and I'd (with those expectations adjusted), happily work with Nico again. More

by MMAZ Verified Customer Verified Customer

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I had a wonderful experience buying my new car at the dealership. All the staff were friendly and courteous. Especially enjoyed working with Raed who was professional and highly knowledgeable. dealership. All the staff were friendly and courteous. Especially enjoyed working with Raed who was professional and highly knowledgeable. More

by BASEL34683 Verified Customer Verified Customer

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Excellent service thank you for being there for my family and you guys are like family I recommend Toyota of Lancaster to anybody thank you for Nando Ray Nico Jamie Oscar Michael and Brenda I appreciate all and you guys are like family I recommend Toyota of Lancaster to anybody thank you for Nando Ray Nico Jamie Oscar Michael and Brenda I appreciate all your guys' help and thank you very much five star rating. And I hope you wish you guys all a Happy New Year More

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Trying to charge me over 1000$ for something i fixed with 80$. And still charged me 200+ to look for the problem when i told them what was wrong. 80$. And still charged me 200+ to look for the problem when i told them what was wrong. More

by JOSECRUZ6718 Verified Customer Verified Customer

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Great service, they do it a fastes possible. . make appointment pay and wait o walk out they call you when car is ready . make appointment pay and wait o walk out they call you when car is ready More

by lucitagalindo95 Verified Customer Verified Customer

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Good service, communication Fast service 1 observation only They need to offer the uber rides again observation only They need to offer the uber rides again More

by Beatmar98 Verified Customer Verified Customer

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Professional Associates with fantastic customer service. Our personal care and needs were met with the upmost attention. Wonderful company, highly reccomended. Our personal care and needs were met with the upmost attention. Wonderful company, highly reccomended. More

by DALILAFIERROS Verified Customer Verified Customer

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My experience with Toyota was fair but rushed. I wanted the car that we were inquiring about but if I didn't make a decision right now, I was told that the car probably wouldn't be there the next I wanted the car that we were inquiring about but if I didn't make a decision right now, I was told that the car probably wouldn't be there the next day. we decided to buy and we were given a price. That price went up quite a lot once we were ready to buy with all the extra things needed to maintain the car. We paid cash the same day and we get solicited for apps on the entertainment system. I have set my account with Sirius xm , but I still haven't been given an appointment for my express code/ etgh.. More

by cfrazier1324 Verified Customer Verified Customer

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Good Service good communication, and well informed. Looking forward to my next service appointment. thanks, Toyota Looking forward to my next service appointment. thanks, Toyota More

by foxhound84 Verified Customer Verified Customer

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I liked how everyone was so friendly and accommodating. The place was so clean and the telax area and food court, I was impressed. The place was so clean and the telax area and food court, I was impressed. More

by VASQUEZ217@gmail.com Verified Customer Verified Customer

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