Nick Santora
Nick Santora at Central Chrysler Jeep Dodge RAM Fiat of Norwood

Nick Santora | Page 13

Service Manager

Central Chrysler Jeep Dodge RAM Fiat of Norwood

56 Boston-Providence Turnpike
Norwood, MA 02062

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5.0
145 Reviews
5.0

145 Reviews

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145 Reviews of Nick Santora

December 15, 2020

Dealership Rating
Employee Rating

Always great!!! Very professional. Quotes are always right on. I never worry when I bring my car to Central Jeep. Will probably get my next car there More

by kari_strouth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Nagle , Bill Devine

December 07, 2020

Dealership Rating
Employee Rating

Response time and communication was excellent. Very professional service. I would definitely recommend them to my friends and family. Jeep is riding better than ever. More

by peter mackay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Nagle, Lisa Dunne, Amanda Ventresco , Bill Devine

December 02, 2020

Dealership Rating
Employee Rating

I have consistently had negative experiences due to general unprofessional behavior and performance. I am often forced to wait far beyond my appointment for work that isn’t eventually completed. I am b More

by andrewguild
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Amanda Ventresco , Bill Devine

November 20, 2020

Dealership Rating
Employee Rating

I’ve said it before, and I’ll say it again... I’d never buy, or have mine and my wife’s vehicle anywhere else but Central. I actually look forward to interacting with the service department. They have hone More

by BHA1064044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Nagle, Lisa Dunne, Amanda Ventresco , Bill Devine, Amanda

November 04, 2020

Dealership Rating
Employee Rating

They fixed my embarrassing difficulty with the glove compartment really quickly and at no charge. I was greatly relieved because I needed to retrieve the lost registration and sticker. More

by nicholas.sterling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Nagle, Lisa Dunne, Amanda Ventresco , Bill Devine

October 08, 2020

Dealership Rating
Employee Rating

Excellent. always in contact with the customer. Thank you so much!! Great job from the day I left the car until the day I picked it up. More

by victorcosta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Nagle, Lisa Dunne, Amanda Ventresco , Bill Devine

October 07, 2020

Dealership Rating
Employee Rating

Service department took very good care of me.Kept me up to date with everything going on with my jeep. I would highly recommend this service department. More

by GREGADAMS58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amanda Ventresco

October 05, 2020

Dealership Rating
Employee Rating

Appointment was made a month ago: quick and friendly service. Welcomed me, thanked me and service was great. Thank you for everything. I’ll be back! More

by MARIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Nagle, Lisa Dunne, Amanda Ventresco , Bill Devine

September 18, 2020

Dealership Rating
Employee Rating

The service department is one of the worst I’ve ever dealt with in my years of owning a vehicle. Poor customer service skills & unprofessional. Car was left sitting in service lot for 2 months. GM did b More

by kes1618
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bill Devine, Tom Eysie (GM)

Sep 18, 2020

Central Chrysler Jeep Dodge RAM Fiat of Norwood responded

Hi kes1618, We are very disappointed to see this review after the way the issues with your vehicle were resolved. The vehicle did indeed sit on our lot for longer than we would have liked it too but it was completely out of our control due to waiting for warranty company having the final say on whether or not the major engine repair was going to be covered. We also could not proceed with any type of diagnosis on your vehicle until you authorized diagnostic tear down time to cover the techs time in case repairs were not covered. This is standard procedure when you have a warranty situation such as this. When we finally got authorization to repair your vehicle from the warranty company your parts were ordered and your vehicle was repaired as soon as we possibly could have repaired it. The warranty company did NOT cover all of your rental car coverage due. As a courtesy to you we covered the rest of the rental bill. Additionally we brought your vehicle back in after pickup and fully detailed your vehicle and covered a loaner vehicle to an additional day to limit your inconvenience. We sincerely apologize for this experience but during this pandemic we are faced with some things that are simply out of our control from a dealership service level. In this instance we waited for your authorization for tear down, we then waited for warranty adjuster to come inspect the engine, we then had to wait for warranty company to authorize us to proceed with repairs and ultimately had to wait for the parts to come in once ordered. The end result of this service was your vehicle was repaired for $0. Additionally your car was fully detailed for $0.

September 17, 2020

Dealership Rating
Employee Rating

I am very satisfied with service in taking my vehicle in and promptly fixing the problem. The staff were very friendly and courteous . And professional More

by PJCORB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Nagle, Lisa Dunne, Amanda Ventresco , Bill Devine

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