Nick Santora
Nick Santora at Central Chrysler Jeep Dodge RAM Fiat of Norwood

Nick Santora | Page 12

Service Manager

Central Chrysler Jeep Dodge RAM Fiat of Norwood

56 Boston-Providence Turnpike
Norwood, MA 02062

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5.0
146 Reviews
5.0

146 Reviews

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146 Reviews of Nick Santora

May 13, 2021

Dealership Rating
Employee Rating

Outstanding in all aspects of auto care. Second to none! All the requirements and issues were addressed. Everything was completed in a timely manner and respectful of everyone's time. More

by GURNETABBEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amanda Ventresco

April 30, 2021

Dealership Rating
Employee Rating

The only reason I purchased my 3rd car from them is The only reason I purchased my 3rd car from them is hands down because of Nick Santora. Nick and his team have gone above and beyond for me since 201 More

by uniplusdvs
Customer Service
Friendliness
Price
Recommend Dealer
Yes

April 28, 2021

Dealership Rating
Employee Rating

Always enjoy coming for service at Central Chrysler. Everyone is very professional and friendly. All our questions are always answered. The staff is very knowledgeable regarding maintenance of our 2016 More

by STREETRODS71
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Shawn Nagle , Dean in used car dep't is very helpful.

March 26, 2021

Dealership Rating
Employee Rating

I have had the same engine problem since September with the car being in and out of service 11 times from September to March. The engine was finally replaced in December and I drove the car for about a m More

by cspillane3394
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Shawn Nagle

March 11, 2021

Dealership Rating
Employee Rating

I give him 5 stars for his knowledge and expertise, great guy !! Every time I have a problem with my car, I bring it up to Nick and he solves the problem that day !! Excellent service by Nick More

by Taurus 2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Catanese III , Nicole Santora

March 01, 2021

Dealership Rating
Employee Rating

Service and honesty over the past 7+ yrs both have gone down hill. Every time I bring my car in I’m am over priced and get my car back with problems that weren’t there More

by MS_CMORGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Shawn Nagle, Amanda Ventresco , Tom, Mgr

Mar 01, 2021

Central Chrysler Jeep Dodge RAM Fiat of Norwood responded

Hi MS_CMORGAN, We want to first apologize that your recent visit here did not go as planned. As you know we went ABOVE and BEYOND to fix, and gave you the best deal possible to fix your 17 yr old vehicle. If you recall we performed a repair on your vehicle for a heavily discounted rate and you were not happy with performance of the part that was installed. We agreed to swap out the part and return the old one to the manufacturer because we had recourse since it was within 30 days of install. After agreeing to the terms of the swap which was to only charge you the difference for the NEW part you decided to return 1 year later to have it installed. Here at Central we are very understanding of the current pandemic situation and understand that is the reason for you returning 1 year later. As a result the original part was no longer returnable. We absorbed the cost of the old part and still only charged you the difference in price for the NEW part ONLY. At time of the swap we noticed that the transmission lines were leaking and your vehicle had transmission codes related to being low on fluid. I know it was the last thing you wanted to hear with your vehicle at this time because the last 2 shops you went to did not mention it but at the end of the day we were being nothing BUT honest with you throughout. We believe you should be upset with the other two shops lack of honesty instead. With that all being said we gave you a heavily discounted quote to repair the vehicle but also HONESTLY advised you that it was not in your best interest to keep spending money on this vehicle and offered assistance in replacing the vehicle with a Certified Pre Owned.

February 21, 2021

Dealership Rating
Employee Rating

THIS DEALERSHIP IS NEW TO ME,I WAS IMPRESSED WITH THE AMOUNT OF INVENTORY OF CARS AN NUMEROUS AMOUNT OF SALES PEOPLE AVAILABLE FOR FAST COURTEOUS SERVICE! ALSO THE VEHICLE PREP WAS EXCELLENT!!! More

by rondepesa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Mercado

February 09, 2021

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Employee Rating

The service was prompt and communication was clear and consistent the staff at CJD aid top notch I would highly recommend them to my friends More

by peter mackay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Nagle, Lisa Dunne, Amanda Ventresco , Bill Devine

January 22, 2021

Dealership Rating
Employee Rating

I dropped my car off and never heard back from the I dropped my car off and never heard back from the dealership. I had to call repeatedly and eventually talked to service manager. Essentially they in More

by peter_fay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Shawn Nagle

January 16, 2021

Dealership Rating
Employee Rating

Excellent service. Second vehicle purchase from same sales person and dealership in five years. Tony and Hamid were very helpful as well as the gentleman in service. I believe his name is Mr. Santora. A More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony "Deal Striker" Okoh , Hamid

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